Smoke from charger port - Proteus II

[Danmill88]

Hi all

Yesterday morning my laptop started smoking from the charge port. Obviously I quickly pulled out the charger and turned off the computer. The end of the charger has melted and unusable.

I opened up the back and on the other end of the port a very small amount of plastic had melted onto the motherboard. The laptop had stopped charging before I noticed the smoke. I wasn't doing anything intensive when using the laptop i.e. Playing a game.

My question is..
Despite it being a month out of parts warranty, do you think I have a claim on regards to being sold faulty goods? I have only ever used the charger supplied with the laptop and there was nothing unusual about the way it was plugged in.

Also, if not, how much do you think the repair may work out as if Sent back to pc specialist?

Thank you

Dan

 

[steaky360]

I don't have a clue, It might be a difficult thing to have accepted as the charger has been working for over a year and has only just broken? Although I do appreciate (from previous threads) you've not had a great time with the laptop's other faults, I don't think you've mentioned an issue with the charging before (I could have missed it! Apologies in advance if I did).

I'd suggest you should probably get in touch with PCS to discuss the issue. Ultimately its at their discretion (at the moment) what happens, then you can obviously choose to take it further should you wish too.

We forum members can't really do anything about this here and any advice we give should always be tempered with the knowledge that most (if not none) of us are legally trained and you should seek firm answers from an organisation like citizens advice.

 

[Danmill88]

Thank you for your response. Yes upon purchase the screen was found to be faulty which eventually got fixed after sending it back twice (it came back firstly and didn't boot). No charging issues since purchase though.

I'm going to give them a call today and I will update regarding any progress.

Thanks again

Dan