Terrible battery life all of a sudden

Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Over about the past week the battery life on my Cosmos has deteriorated something terrible, any suggestiond on what to do appreciated, battery health report and full specs below:

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Laptop Specification​

Chassis & Display Cosmos Series: 15.6" Matte Full HD 144Hz 45% NTSC LED Widescreen (1920x1080)

Processor (CPU) Intel® Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)

Memory (RAM) 16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)

Graphics Card NVIDIA® GeForce® GTX 1650 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1

1st Storage Drive 512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)

1st M.2 SSD Drive

NONE 1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

External DVD/BLU-RAY Drive 8x Slim USB 2.0 External DVD-RW

Memory Card Reader Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)

AC Adaptor 1 x 120W AC Adaptor

Power Cable

1 x 1 Metre Cloverleaf UK Power Cable

Battery

Cosmos Series Integrated 4 Cell Lithium Ion Battery

Thermal Paste

STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

Sound Card

2 Channel High Def. Audio + SoundBlaster™ Cinema

Bluetooth & Wireless GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0

USB/Thunderbolt Options 1 x USB 3.2 PORT (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT

Keyboard Language 15" COSMOS SERIES UK KEYBOARD

Operating System Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

Operating System Language United Kingdom - English Language

Windows Recovery Media Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account

Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE

Webcam INTEGRATED 1MP HD WEBCAM

Warranty 3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)


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Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
That's what I'd wondered, doesn't list it as a component that can be RMA'd, however they are available in the spares list at a cost of £55, maybe drop a line to PCS via the Tech support tab on main site
 
S

Steveyg

MOST VALUED CONTRIBUTOR
Martinr36 said:
That's what I'd wondered, doesn't list it as a component that can be RMA'd, however they are available in the spares list at a cost of £55, maybe drop a line to PCS via the Tech support tab on main site
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Is this the laptop you got fairly recently? I'd say the battery must be covered for it to fail in less than year, defs give PCS a ring and see what they say. You absolutely shouldn't have to pay for a component that failed if you weren't doing anything that could cause that to happen
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Steveyg said:
Is this the laptop you got fairly recently? I'd say the battery must be covered for it to fail in less than year, defs give PCS a ring and see what they say. You absolutely shouldn't have to pay for a component that failed if you weren't doing anything that could cause that to happen
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Yeah it's only 8 months old, i got it start of October last year, I@ve messaged them via the tech support messenger on main site and sent them a link to the report on my dropbox
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
barlew said:
Just to temper expectations here PCS only cover batteries for 6 months under warranty.
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Cheers for that, worth a try, but if i have to buy a new one so be it.

Just looked at T&C's

7.7Laptop Batteries come with a maximum 6 month warranty, regardless of which warranty option is purchased.
 
barlew

barlew

Godlike
Martinr36 said:
Cheers for that, worth a try, but if i have to buy a new one so be it.

Just looked at T&C's

7.7Laptop Batteries come with a maximum 6 month warranty, regardless of which warranty option is purchased.
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I suppose all things considered £55 quid for a new battery isn't bad. Especially if you compare it to the same repair costs from someone like apple.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
barlew said:
I suppose all things considered £55 quid for a new battery isn't bad. Especially if you compare it to the same repair costs from someone like apple.
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No not bad at all, I got a reply from Jakub at PCS, explaining this, and have ordered a new battery with weekday morning delivery so hopefully tomorrow morning all being good, Mohammed my regular DPD driver is very good as well
 
barlew

barlew

Godlike
Martinr36 said:
No not bad at all, I got a reply from Jakub at PCS, explaining this, and have ordered a new battery with weekday morning delivery so hopefully tomorrow morning all being good, Mohammed my regular DPD driver is very good as well
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Good news mate. Quick turn around that.
 
T

TonyCarter

VALUED CONTRIBUTOR
Not a dig at PCS, as I assume everyone will be the same, but how do laptop companies get away with guaranteeing/warrantying a battery for only 6 months?

Is this because a battery is seen as a 'consumable' rather than a 'component'?
 
ubuysa

ubuysa

The BSOD Doctor
TonyCarter said:
Not a dig at PCS, as I assume everyone will be the same, but how do laptop companies get away with guaranteeing/warrantying a battery for only 6 months?

Is this because a battery is seen as a 'consumable' rather than a 'component'?
Click to expand...
I think so. The problem for PCS is that it's easy to mistreat a battery to the pojnt that it fails early. All you have to do is leave the laptop in full sunshine for a whole day for example....
 
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