There is no "testing" or "burn in" period.

[zalmoxis]

Based on the amounts of complaints about:

a) Overheating laptops. Laptops which fail to work upon delivery. Laptops who aren't even put together right upon return from RMA
b) The number of orders that have waiting times already which are TRIPLE the approximately estimated timeframe.

I have deduced that PCS does not, in fact, really thoroughly test them. They can't be. There is no time for that, especially not on the fast-track service. They have a guy who probably makes sure it boots up and then he goes on to the next one. No way there's 4 or 5 days (Testing + Quality Control) of intensive tests and component burn in, not when your order is already at the 10 day mark and still in Pre-Production.

As a result ladies and gents, you're all left holding your private parts in your hands until SOMETHING gets delivered, god knows what, because you're the one who will be doing the first test.

I mean, even the information they are putting out is either intentionally wrong, intentionally confusing or just wrong wrong.

When you get the quote it states 7 to 9 days. Then you go in your account, check the little nice table of average times and you see there the average as being 14.15 days.

How then, is the standard delivery between 7 and 9 days if the average is 14.15 days?

I'll wait exactly 15 days, so I'm above average, even if this alone is a very disastrous time. I'll cancel on the 16th and just go get something off Amazon with next day delivery.

This is ridiculous. It's not an Xbox, people need to actually work on these things. 15 days without a computer is insane.

Also, any self respecting laptop company will give you a replacement while your laptop is being fixed. PCS doesn't bother, you know why? Because they already know there's going to be plenty of RMAs because of no testing and no QC, so it would be financial suicide to offer a replacement laptop.

They would rather just not test things, let you send them back in RMA, mess around them for a while then send them back as they were (as per the posts in the Technical Help forum right now with people getting their laptops as they were, broken, or not put together properly, or without the charging cable...).

It's sad really and "we're swamped during this period" is not an excuse. Any company that wants to perform economically and has a period like this, will make sure to employ additional workers for a temporary 2-3 months so they can maintain a good standard.

But not PCS, why employ a few extra people during periods with high orders when you can just make people wait and send them untested and non-QC machines?

 

[AAHALL]

pay the premium for a fast track service if you cannot wait. i paid the said premium and also got a different person who tested and QCd my desktop

 

[steaky360]

I think you're being a bit harsh. The QC/testing process doesn't take 4-5 days (which I assume you've taken from a non-boutique system builder), it's more like 1 day (maybe 2) so hitting the 3 day fast track is possible without skipping on the QC.

Unfortunately with all forums, you're more likely to get folk coming on to complain or point out faults than saying thanks, you nite the number of people with faulty laptops. Really it's not that many, I'm sure PCS ship many many more faultless systems than ones which require RMA's.

I think you're clearly frustrated but unfortunately the only thing PCS have promised you (in the ts and cs) is that you'll get your rig delivered within 30 working days. I hate to point out this technicality (because ALL rigs are shipped before this as far as I know) but it's important to understand that the 'average delivery time' and what PCS are bound by are different.

You're obviously within your right to cancel should PCS fail to meet your delivery deadline, I wouldn't recommend it but perhaps I'm a bit of a fanboy. I've had 2 fully working rigs delivered in good time and several friends have ordered laptops and pcs with no issues. Maybe they (and I) were simply lucky?

I have never been offered a replacement pc/laptop from any other company when I've sent one back for repair, not sure who you're referring to but I've certainly not heard of them.

I do hope you get your laptop on time and that it comes as you expect it.

 

[SmokeDarKnight]

Based on the fact that you do not have the figures for units shipper without issue i can't put much value in your statement.

All the information regarding lead times are available prior to ordering an it also states in your order acknowledgement that this is only an estimate.

These machines we are ordering are not simply off the shelf machine so we should be expecting a fast turn around. Personally i think PCS has provided a balance between affordability, quality products and acceptable delivery

If i wanted a machine quick i could quite easily goto one of PCS competitors however i would be forced to stick with their combinations of components and at a higher price.

Also there is the immediate dispatch section in the main page where PC have pre built rigs ready to be shipped did none of these meet your requirements

Theres also the fast track service if you are in a rush for it.

I understand your frustration I'm extremely impatient myself especially with that amount of money but this waiting period will just be a distant memory once you get your machine.

Give them a chance, give them a call and ask for an update

Mike

 

[SpyderTracks]

I do think this is harsh also, I understand your experience may not have met your expectations, but you are in the minority. As said by Steaky, the forums tend to be where people go with an issue, there are many many people, myself included who've had excellent service and build quality.

Also remember that items being in transit will often cause issues with components moving out of place etc. This is completely out of PCS control and why they have the differing delivery services. Unfortunately, a lot of couriers throw parcels around or they shift in transit and a piece of hardware comes loose... it's unavoidable and the fact it doesn't happen more often is in itself a testiment to DPD and their service.

For the record, which is this "Laptop company" you speak of that hands out replacement laptops??? I've never heard of such a thing.

I am sorry that you're experience has not been like most of ours, but that's no reason to tarnish PCS as a company.

 

[grimsbymatt]

Fast, cheap, quality. You can have two of those, not all three.

 

[steaky360]

Fast, cheap, quality. You can have two of those, not all three.

I strongly disagree, both of my rigs were delivered fast, were cheap and are quality items. It is possible and I suspect PCS hit that target more often than not.

 

[AAHALL]

Fast, cheap, quality. You can have two of those, not all three.

I strongly disagree, with the PCS fast track service I got Fast, Cheaper than competitors and good Quality

 

[mantadog]

Fast, cheap, quality. You can have two of those, not all three.

Its all relative surely.

I am sure that the OP is annoyed about not getting his machine within the estimated period, but at the end of the day the terms agreed to was 30 days, anything else was an estimate. Regardless how good your powers of deduction are, they are not capable of knowing the internal workings of a company you have never worked at.

I fear your post is coming dangerously close to breaching one of the forum rules

Use the forums as a medium to tarnish the reputation or good name of PC Specialist Ltd, we value all feedback positive and negative and have support channels for this. Unconstructive negativism about the services of PC Specialist Ltd will be deleted without hesitation

Please think about what you are saying and consider that what you say has nothing to back it up. Especially with regards to the fact that PCS have no QC/Testing.

 

[keynes]

I fear your post is coming dangerously close to breaching one of the forum rules

To me it sounds like breaching it not close to it

 

[LFFPicard]

I do believe the minimal testing for ANY computer manufacturer is a 12hr burn with Prime.
This can easily be done overnight, and additional testing done the next day before the 3-4pm despatch deadline.

 

[grimsbymatt]

I strongly disagree, both of my rigs were delivered fast, were cheap and are quality items. It is possible and I suspect PCS hit that target more often than not.

It's an old aphorism - I wasn't being deadly serious, however in OP's case, he could've had fast in return for a bit less cheap.

 

[steaky360]

It's an old aphorism - I wasn't being deadly serious, however in OP's case, he could've had fast in return for a bit less cheap.

I stand by my post. I don't think that applies. The op could have chosen to go fast track if they wished which is still (IMO) very cheap.

 

[zalmoxis]

I do believe the minimal testing for ANY computer manufacturer is a 12hr burn with Prime.
This can easily be done overnight, and additional testing done the next day before the 3-4pm despatch deadline.

Well then, the "testing" is done by 5 year olds.

What sort of company does both "testing" AND "quality control" and doesn't see that the RAM is horribly faulty. As in, not very deep, all you have to do is open up the damn system properties and see that you supposedly installed X amount of RAM but only half is being detected. That ought to ring a bell, no?

Not to PCS. Ship it anyway, hope customer doesn't notice.

[Link removed - that link is against forum rules]

 

[SpyderTracks]

Well then, the "testing" is done by 5 year olds.

What sort of company does both "testing" AND "quality control" and doesn't see that the RAM is horribly faulty. As in, not very deep, all you have to do is open up the damn system properties and see that you supposedly installed X amount of RAM but only half is being detected. That ought to ring a bell, no?

Not to PCS. Ship it anyway, hope customer doesn't notice.

I don't think it's fair to intentionally tarnish a company image just because of 1 bad experience. There are always going to be issues with QC, but the one you've stated is almost certainly more of a delivery issue than a QC one. Accidents happen, most grown-ups appreciate this.

I've reported your post because it's against forum rules, and you've already been warned about this beforehand.

 

[steaky360]

I have removed the link from the above post.

Although I've not deleted the post (it's important that you have a chance to voice your frustration). However there is no need to be rude and make blinding insinuations that you have absolutely no basis for.

You are obviously of the opinion that PCS quality control is inadequate and you have made that point clear. Please do not use these forums to deliberately flame pcs or attempt to further tarnish their reputation needlessly.