I am having the same issue. It's not a huge issue since I always use an external mouse anyway, but it is annoying and the link above isn't very helpful since it doesn't even show up in Device Manager. Have you managed to solve the problem lately?
Touchpad problems
- Thread starter Scanian
- Start date
I am having the same issue. It's not a huge issue since I always use an external mouse anyway, but it is annoying and the link above isn't very helpful since it doesn't even show up in Device Manager. Have you managed to solve the problem lately?
SpyderTracks
We love you Ukraine
If the mousepad isn’t showing in device manager it’s because it disabled. There’s a Hotkey to enable and disable it.
SpyderTracks
We love you Ukraine
Worth mentioning if you have, we're not mind readers.Now you are insulting my intelligence.
You don't think I've tried that?
If it's not enabling, then it's either failed or the hotkey is not working. Are any of your other hotkeys working?
All hotkeys are working as they should, including this one, insofar as showing "Touch pad on" and "Touch pad off" when toggling. I can also tell you that I have spent hours googling for a solution, testing many different tips. On forums for HP, Lenovo, Dell, Acer, Asus etc, they have threads about this, but no solution. But it doesn't necessarily have to be a Touchpad although it's most common. Others have issues with the keyboard or touch screen.
SpyderTracks
We love you Ukraine
There are no unknown devices in device manager?
Nope. Only a warning sign on "I2C HID Device" with error code 10.
ubuysa
The BSOD Doctor
Well that's pretty catastrophic. A HID device is a Human Input Device (mouse, touchpad, keyboard, etc.) and a code 10 means the device could not start.
If you're feeling brave you can try the old trick of deleting the upper and lower filters* in the registry for that device - but make a backup before you do. See here for details on how to do this - be certain you're working with the right device, they're identified by GUIDs so you need to find the GUID for your device with a code 10 (it's probably 4D36E96F-E325-11CE-BFC1-08002BE10318 but it's down to you to check that).
*Filters are front end and back end components of drivers, the upper filters are called before the driver and the lower filters are called after the driver. They are used to modify the actions of the driver in subtle ways that may or may not be either useful or needed - and like bad driver code they can cause issues.
Thanks for the tip, but I already read about that too, and there were upper or lower filters to begin with.
The most frusttrating thing about this, is that it must just be some driver and Windows 10 combination that causes this. Probably some erroneous .inf file is causing it, so sending the computer back for repairs won't do any good. But as I said, I am practically using an external mouse 99.9% of the time anyway. But there are times when I could use the Touchpad, and it is also bloody annoying.
Hi Spydertracks,
Since I have the same problem, I wonder what your answer would be if I told you that my chassis model is P970EN.
Thanks in advance.
SpyderTracks
We love you Ukraine
SpyderTracks
We love you Ukraine
Can you copy the text, we can't open PDF's as they can contain viruses.
Alright, here you go. I have added a 1TB M.2 drive myself, but the issue precedes that.
| Visar orderreferens 1658247 | |
|---|---|
| Chassis och skärm | Defiance Series: 17.3" Matt Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) |
| Processor (CPU) | Intel® Core™ i7 6-kärnig processor 8750H (2,2GHz, 4,1GHz turbo) |
| Minne (RAM) | 32GB Corsair 2400MHz SODIMM DDR4 (2 x 16GB) |
| Grafikkort | NVIDIA® GeForce® RTX 2070 Max-Q - 8.0GB GDDR6 Video RAM - DirectX® 12.1
|
| 1:a lagringsenheten | KRÄVS EJ |
| 1:a M.2 SSD-enheten | 512 GB PCS PCIe SSD M.2 (2000 MB/R, 1100 MB/W) |
| Minneskortläsare | Integrerad 6-i-1 Kortläsare (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC) |
| AC-adapter | 1 x 180W AC Adapter |
| Strömkabel | 1 x 1 meter Cloverleaf europeisk strömkabel |
| Batteri | Defiance Series 4-Cells Litium-Jonbatteri (62WH) |
| Termisk pasta | ARCTIC MX-4 EXTREME TERMISK MASSA |
| Ljudkort | 2 Kanaler High Definition Audio + MIC/Headphone Jack |
| Bluetooth och trådlös | GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1,73 Gbps, 802.11AC) +BT 5.0
|
| USB-/Thunderbolt-alternativ | 2 x USB 3.1-PORTAR (Typ C) + 2 x USB 3.1-PORTAR |
| Tangentbordsspråk | RGB-BAKGRUNDSBELYST SVENSKT / FINSKT TANGENTBORD |
| Operativsystem | Windows 10 Professional 64 Bit - inc. Enskild Licens |
| Operativsystemsspråk | USA - Amerikansk Engelska |
| Windows återställningsmedia | Windows 10-återställningsavbildning på flera språk - levereras på USB-enhet |
| Office-program | GRATIS 30 dagars testperiod av Microsoft® Office® 365 (Operativsystem krävs) |
| Antivirus | BullGuard™ Internet Security - kostnadsfri 90 dagars licens inkl. Spelarläge |
| Webbläsare | Microsoft® Edge (Windows 10 Only) |
| Mus för bärbar dator | Microsoft Wireless Mobile Mouse 4000 |
| Webbkamera | INTEGRERAD 1MP HD WEBBKAMERA |
| Garanti | 3 års Guldgaranti (2 år upphämtning & retur, 2 år delar, 3 år arbete) |
| Leverans | 4 - 5 DAGS LEVERANS TILL SVERIGE |
| Byggtid | Standardstruktur - Cirka 6 till 8 arbetsdagar |
| Välkomstbok | PCSpecialist Välkomstbok - Sverige |
| Detaljerad specifikation | |
|---|---|
| Mått & vikt | |
| Mått (B x D x H) | 398,6 mm x 268 mm x 19,9 mm |
| Vikt | 2,5 kg |
| Färg | Svart |
| Chipset | |
| Processorstöd | Stödjer nionde generationens Intel Core-processorer |
| Minne | |
| Minnestyp | Stödjer DDR4 2666MHz |
| Antal moduler | 2 x 1 GB-/2 GB-/4 GB-/8 GB-/16 GB-moduler |
| Maximal minnesstorlek | 32 GB |
| Hårdiskkapacitet | |
| Hårddisktyp | 1 x 7 mm, 2,5" S-ATA HDD-stöd |
| M.2-port | 2 x M.2 2280 SSD-uttag, 1 x WLAN M.2 2230 |
| Skärm & grafik | |
| Grafik | Val av grafikkort - se konfigurator. |
| Skärmstorlek | 17,3 tums bredbildsskärm |
| Ursprunglig/maximal upplösning | 1920 x 1080 |
| Uppdateringsfrekvens | 144 Hz |
| Ljud | |
| Chipset | Högdefinitionsljud med SoundBlasterX® Pro-Gaming 360˚ |
| Kanaler | 2-kanals HD-ljud |
| Anslutningar | 1 x uttag för hörlurs-/mikrofon-uttag, 1 x mikrofon-/optiskt S/PDIF-uttag |
| Högtalare | Två inbyggda högtalare |
| Inbyggd mikrofon | Ja, arraymikrofon |
| Kommunikationer | |
| Stöd för trådlöst nätverk | Trådlös LAN 802.11AC/B/G/N (M.2-gränssnitt) |
| Bluetooth-stöd | Stöd för Bluetooth V 5.0-modul |
| Tangentbord och mus | |
| Tangenter | Tangentbord med RGB-bakbelysning |
| Språkstöd | Stöd för flera språk |
| Pekenhet | Styrplatta | Styrplatta med pekare och vänster-/högerklick |
| Bakgrundsbelyst tangentbord | Ja |
| Minneskortläsare | |
| Minneskortläsare | 6-i-1 kortläsare (MMC/RSMMC/SD/mini/SD/SDHC/SDXC) |
| Portar | |
| LAN | 1 x RJ45-uttag |
| USB | 2 x USB 3.1-uttag (typ C), 2 x USB 3.1-uttag |
| Skärm | 1 x HDMI, 1 x minidisplayanslutning, 1 x USB-C (DP 1.3) |
| Mikrofoningång | 1 |
| Hörlursutgång | 1 |
| Likström in | 1 |
| S/PDIF | 1 x S/PDIF-utgång (via mikrofonuttag) |
| Batteri & sladd | |
| Batterikapacitet | 4-cells smart litiumjonbatteripack på 62 Wh |
| Normal batterilivslängd | Upp till 5 timmar (i UMA-läge) |
| Strömkabel och AC-adapter | 1 x kabel medföljer växelströmsadapter |
| Säkerhet | |
| Kensingtonlås | Ja |
SpyderTracks
We love you Ukraine
You'll need to fully uninstall bullguard.
Is the touchpad installed in device manager?
Is the touchpad installed in device manager?
Bullguard is gone since way back. In device manager there is no touchpad, but an entry under HID named "I2C HID Device" that isn't working.
SpyderTracks
We love you Ukraine
Are there any unknown devices?
SpyderTracks
We love you Ukraine
Have you done anything like reinstall or reset windows since you've had it?
What AV do you have installed?
Have you used any driver updater software?
Only Windows Defender. I am pretty careful and never run any untrusted software. I haven't reset the computer. Updates are only from Windows update and updated drivers from Clevo. However, since the problem occurred I've tried a few things, like rolling back the drivers for SerialIO and HIDFilter to older ones which didn't help.
But I am pretty sure that it occurred with some Windows update or maybe the hardware is broke. The problem didn't start with any manual driver installation by me. If a had to take a guess, it happened in conjunction with a new Windows 10 release.