Valeon 17.3” laptop. USB-c video not outputting.

S

superconfirm

Member
Great laptop and still quick despite it being 3 years old. I’m sure the usb c output worked in the past. Mainly used hdmi historically. I have a top notch usbc to usbc cable (both data and video 4K @ 144mhz).

Trying to get IPS 18” portable monitor to work in this config. Tried HDMI into monitor from laptop and it’s 100% working. USB-c 0% working! Been driving me mad. Help! Thanks.

Spec.
Chassis & Display
Valeon Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
AMD Ryzen™ 9 Eight Core Processor 5900HX (3.3GHz, 4.6GHz Turbo)
Memory (RAM)
64GB Corsair 2666MHz SODIMM DDR4 (2 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3080 - 16.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1.6TB ENMOTUS FUZEDRIVE M.2, PCIe NVMe (up to 3470MB/R, 3000MB/W, 128GB SLC for endurance)
2nd M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated SD Memory Card Reader
AC Adaptor
2 x 230W AC Adaptor
Power Cable
2 x 1 Metre UK Power Cable (Kettle Lead)
Battery
Valeon Series Integrated 62WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
VALEON 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
 
Last edited:
SpyderTracks

SpyderTracks

We love you Ukraine
Please remove your windows key before it's stolen

Do you have a link to the cable? There's a big difference between Thunderbolt and USB C, although they use the same port, they aren't compatible.

What make and model screen are you plugging into?

USB C used Display Port over USB to output video
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
Have you checked in the monitor settings what the monitor input is set to, also according to the manufacturer website one of the usb c ports is for laptop connection and the other for power delivery

1725958199635.png
 
Last edited:
S

superconfirm

Member
Thanks Martinr36.
Yes, I've tried all the combinations on the usb-c ports on the monitor - power / signal inputs. As I said, the HDMI input works right off the bat.

I also have a similar portable monitor (15") with the same combination of inputs which I've also tested - same result. HDMI, yes. USB-C, No.

Seems to suggest that either the usb-c port is dud or the cable is shot so no signal arriving at the monitor end, but I've also tested using the usb-c cable(s) supplied with the monitor(s), same same.

Didn't mention that I've upgraded (upgrade?) to Windows 11 a few weeks ago - could this be a factor? 🤔

UPDATE: Tested the usb-c port with a wireless iPhone charger and direct connect to iPhone with Apple cable = no power. I think the usb-c port has died?
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
superconfirm said:
UPDATE: Tested the usb-c port with a wireless iPhone charger and direct connect to iPhone with Apple cable = no power. I think the usb-c port has died?
Click to expand...
Check in device manager, see if anything has a yellow triangle against it and post a screenshot here, when you upgraded to W11 how did you you do it, did you do it in place from W10 or did you do it as a clean install of W11, the latter is preferable, and did you install all optional updates
 
SpyderTracks

SpyderTracks

We love you Ukraine
superconfirm said:
Thanks Martinr36.
Yes, I've tried all the combinations on the usb-c ports on the monitor - power / signal inputs. As I said, the HDMI input works right off the bat.

I also have a similar portable monitor (15") with the same combination of inputs which I've also tested - same result. HDMI, yes. USB-C, No.

Seems to suggest that either the usb-c port is dud or the cable is shot so no signal arriving at the monitor end, but I've also tested using the usb-c cable(s) supplied with the monitor(s), same same.

Didn't mention that I've upgraded (upgrade?) to Windows 11 a few weeks ago - could this be a factor? 🤔

UPDATE: Tested the usb-c port with a wireless iPhone charger and direct connect to iPhone with Apple cable = no power. I think the usb-c port has died?
Click to expand...
Just to confirm, you’ve got the USBC for the pc output and the USB C power cable connected at the same time?
 
S

superconfirm

Member
Yes, correct. Had to dive in and open up the laptop case. Once opened up and powered on the usb-c port started to power the iPhone directly connected with cable?!?

Thought, OK cool. Closed up laptop case, all screwed back in, powered up and re-connected iPhone. Nothing - no power.

Time to give up or see if there's someone who may be able to fix it? Not me!
 
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