Vortex IX booting issue

[petrujenac]

Hello.
My laptop fails to boot at the first attempt. The screen goes black with blinking short white lines and the fans are not spinning. I usually long press the power button to shut it down and start again, which helps, and it boots normally like nothing happened. Can someone point me the right direction please?

 

[ubuysa]

Can you post your full spec from the order page please? That way we all know exactly what we're looking at.

 

[petrujenac]

Can you post your full spec from the order page please? That way we all know exactly what we're looking at.

Chassis & Display
Vortex Series: 15.6" Matte Full HD 144Hz LED Widescreen (1920x1080) + G-Sync
Processor (CPU)
Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)
8GB Corsair 2666MHz SODIMM DDR4 (1 x 8GB)
Graphics Card
NVIDIA® GeForce® RTX 2060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 2300MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Vortex IX Series 6 Cell Lithium Ion Battery
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Notebook Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[ubuysa]

Given those symptoms my first suspect would be the SSD.

Does it always fail on the first attempt and succeed on the second?

Google 'Samsung Magician' and install that. Use it to check your SSD.

Via Tapatalk

 

[petrujenac]

Given those symptoms my first suspect would be the SSD.

Does it always fail on the first attempt and succeed on the second?

Google 'Samsung Magician' and install that. Use it to check your SSD.

Via Tapatalk

98% of the times it fails the first attempt. and succeed on the second. A full diagnostic scan and a Smart-test have been performed, no issues found.

 

[ubuysa]

98% of the times it fails the first attempt. and succeed on the second. A full diagnostic scan and a Smart-test have been performed, no issues found.

I would give PCS a call then and talk this through with them.

Via Tapatalk

 

[petrujenac]

I would give PCS a call then and talk this through with them.

Via Tapatalk

I've disabled fastboot in power options and it works now for some reason. Could be the recent w10 update the reason?

 

[ubuysa]

I've disabled fastboot in power options and it works now for some reason. Could be the recent w10 update the reason?

Darn, I should have suggested that! That is highly likely to be the problem, fast boot is known to cause issues with some motherboards.

Well done! [emoji846]