Windows: A wee problem

S

steve jones

Bronze Level Poster
Hey guy's i purchased a rig from PCSpecialist and these are its specs.

Case
COOLERMASTER HAF 932 FULL TOWER GAMING CASE (£120)

Processor (CPU)
Intel® Core™i7 Quad Core Processor i7-950 (3.06GHz) 4.8GTs/8MB Cache

Motherboard
ASUS® P6X58D-E: DDR3, USB 3.0, SATA 6.0GB/s, 3-Way SLI

Memory (RAM)
6GB SAMSUNG DDR3 TRI-DDR3 1333MHz (3 X 2GB)

Graphics Card
1536MB NVIDIA GEFORCE GTX480 GDDR5 PCI EXPRESS - DirectX® 11

2nd Graphics Card
NONE

3rd Graphics Card
NONE

Memory - 1st Hard Disk
640GB WD CAVIAR BLACK WD6402AAEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)

2nd Hard Disk
NONE

RAID
NONE

1st DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM

2nd DVD/BLU-RAY Drive
NONE

Memory Card Reader
INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT

Power Supply
1200W Quiet 80 PLUS Quad Rail PSU + 120mm Case Fan (£169)

Change to: CORSAIR 1200W PRO SERIES™ GOLD AX1200-80 PLUS® GOLD MODULAR(£208)

Processor Cooling
TITAN FENRIR EVO EXTREME HEATPIPE CPU COOLER (£39)

Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)

Network Facilities
WIRELESS 802.11N 300Mbps PCI EXPRESS CARD (£19)

USB Options
6 x USB 2.0 PORTS @ BACK PANEL (MIN 2 FRONT PORTS) AS STANDARD

Modem
NONE, I WILL BE USING BROADBAND

Floppy Disk Drive
NONE

Firewire & Video Editing
NONE

TV Card
NONE

Operating System
Genuine Windows 7 Home Premium 64 Bit - inc DVD & Licence (£79)

Office Software
FREE Microsoft® Office Starter 2010 (Limited functionality Word & Excel)

Anti-Virus
BULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL

Monitor
NONE

2nd Monitor
NONE

DVI-D & HDMI Monitor Cables
NONE

Eyefinity / GeForce 3D Vision
NONE

Keyboard & Mouse
NONE

Mouse
NONE

Speakers
NONE

Webcam
NONE

Headsets (VOIP)
NONE

Surge Protection
NONE

Printer
NONE

External Hard Drive
NONE

Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour) (£5)

Home Installation
NONE

Data Recovery
NONE

Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)

Build Time
Standard Build - Approximately 9 to 12 working days

Miscellaneous
FREE MAFIA II Game (RRP: £34.99) with a qualifying GTX 4xx Series GPU!



Ok so today is the first time i have experience any problems with this machine over the last 9 or so months, basically was using it last night as i usually do, didnt do anything out of the ordinary, turned it off and went to bed.

This morning i turned it on and it started up as normal, went to the Black Flag screen when it twirls about and the screen went black.......and it stayed this way for 5 minutes until the Blue login screen came on, so i entered my password and everything is working as it normally does, so i thought i'd better restart my pc to see if it happens again and it did.

So i decided to perform a system restore to a few days ago hoping whatever has changed would go back to normal, so i did that and still it persists and now i am not sure what else to do.

Thanks in advance for any advise!!.

I might add i have been in the Live Chat for 3 hours at Reserved Number 1 spot with a wait time of 1 minute and still no response......sad panda!.
 
Last edited:
Corfate

Corfate

Author Level
Might be worth a ring to PCS to get good advice on the matter? They'll walk you through what you need to do :)
 
vanthus

vanthus

Member Resting in Peace
Try a startup repair,instructions are given in the welcome booklet under "recovering windows"
 
S

steve jones

Bronze Level Poster
Sorry i should have mentioned that i have also tried the start up repair as well, but that was before the system restore was performed, i mean the system works fine when its up and running, its just the first intial 5 minutes it takes to load from the black logo to the blue login screen, the reason i ask is im not sure if its a symptom to a much bigger problem if i leave it unchecked!!.
 
Gorman

Gorman

Author Level
Unplug everything but the monitor and keyboard mouse. Does the issue remain? and im talking all usb devices here that are not input
 
Frenchy

Frenchy

Prolific Poster
do you have another harddrive with OS installed? I had a problem similar to this a few years ago and turned out to be a fauly HDD, however mine would do the 5 minute hang etc, but about 50% of tiem it wouldnt ever load, the other it would be slow to load but then work fine.

EDIT: you could make windows run a disk check on following reboot, see if its a probllem with the HDD
 
vanthus

vanthus

Member Resting in Peace
If it starts ok in in safemode it could be something loading causing the hang,
have a look in event viewer.
Go to control panel(All control panel items)/performance information and tools/click advanced tools on the left hand side/view performance details in event log.
this will show you boot and shutdown events.click on the event corresponding to the time.
If nothing obvious showing select "event log online"at the bottom of the page,then click "yes"
The page that appears may offer a solution to the problem
 
S

steve jones

Bronze Level Poster
Right i performed the Disk check on reboot, did not appear to find any bad sectors or errors, what it has done though is for some reason get rid of my nvidia control panel as it no longer loads properly and does not display the proper settings, like to enable and disable SLi.
 
S

steve jones

Bronze Level Poster
Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 10/08/2011 20:04:23
Event ID: 100
Task Category: Boot Performance Monitoring
Level: Critical
Keywords: Event Log
User: LOCAL SERVICE
Computer: Steves-PC
Description:
Windows has started up:
Boot Duration : 93365ms
IsDegradation : false
Incident Time (UTC) : ‎2011‎-‎08‎-‎10T19:02:22.640400300Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
<EventID>100</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>4002</Task>
<Opcode>34</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2011-08-10T19:04:23.757674500Z" />
<EventRecordID>1449</EventRecordID>
<Correlation ActivityID="{00000100-0000-0006-A76A-18099057CC01}" />
<Execution ProcessID="1600" ThreadID="2084" />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>Steves-PC</Computer>
<Security UserID="S-1-5-19" />
</System>
<EventData>
<Data Name="BootTsVersion">2</Data>
<Data Name="BootStartTime">2011-08-10T19:02:22.640400300Z</Data>
<Data Name="BootEndTime">2011-08-10T19:04:22.648611100Z</Data>
<Data Name="SystemBootInstance">432</Data>
<Data Name="UserBootInstance">406</Data>
<Data Name="BootTime">93365</Data>
<Data Name="MainPathBootTime">27965</Data>
<Data Name="BootKernelInitTime">21</Data>
<Data Name="BootDriverInitTime">580</Data>
<Data Name="BootDevicesInitTime">3869</Data>
<Data Name="BootPrefetchInitTime">52454</Data>
<Data Name="BootPrefetchBytes">496078848</Data>
<Data Name="BootAutoChkTime">0</Data>
<Data Name="BootSmssInitTime">8123</Data>
<Data Name="BootCriticalServicesInitTime">5990</Data>
<Data Name="BootUserProfileProcessingTime">2163</Data>
<Data Name="BootMachineProfileProcessingTime">0</Data>
<Data Name="BootExplorerInitTime">7165</Data>
<Data Name="BootNumStartupApps">9</Data>
<Data Name="BootPostBootTime">65400</Data>
<Data Name="BootIsRebootAfterInstall">false</Data>
<Data Name="BootRootCauseStepImprovementBits">0</Data>
<Data Name="BootRootCauseGradualImprovementBits">0</Data>
<Data Name="BootRootCauseStepDegradationBits">0</Data>
<Data Name="BootRootCauseGradualDegradationBits">0</Data>
<Data Name="BootIsDegradation">false</Data>
<Data Name="BootIsStepDegradation">false</Data>
<Data Name="BootIsGradualDegradation">false</Data>
<Data Name="BootImprovementDelta">0</Data>
<Data Name="BootDegradationDelta">0</Data>
<Data Name="BootIsRootCauseIdentified">false</Data>
<Data Name="OSLoaderDuration">2499</Data>
<Data Name="BootPNPInitStartTimeMS">21</Data>
<Data Name="BootPNPInitDuration">4006</Data>
<Data Name="OtherKernelInitDuration">2372</Data>
<Data Name="SystemPNPInitStartTimeMS">6277</Data>
<Data Name="SystemPNPInitDuration">443</Data>
<Data Name="SessionInitStartTimeMS">6823</Data>
<Data Name="Session0InitDuration">2668</Data>
<Data Name="Session1InitDuration">529</Data>
<Data Name="SessionInitOtherDuration">4925</Data>
<Data Name="WinLogonStartTimeMS">14946</Data>
<Data Name="OtherLogonInitActivityDuration">3690</Data>
<Data Name="UserLogonWaitDuration">3876</Data>
</EventData>


This wall of txt means nothing to me tbh.
 
S

steve jones

Bronze Level Poster
- System

- Provider

[ Name] Microsoft-Windows-Diagnostics-Performance
[ Guid] {CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}

EventID 101

Version 1

Level 3

Task 4002

Opcode 33

Keywords 0x8000000000010000

- TimeCreated

[ SystemTime] 2011-08-25T14:10:40.498727300Z

EventRecordID 1504

- Correlation

[ ActivityID] {00000100-0000-0000-E935-E5113063CC01}

- Execution

[ ProcessID] 1540
[ ThreadID] 4024

Channel Microsoft-Windows-Diagnostics-Performance/Operational

Computer Steves-PC

- Security

[ UserID] S-1-5-19


- EventData

StartTime 2011-08-25T14:05:39.671600300Z
NameLength 12
Name svchost.exe
FriendlyNameLength 34
FriendlyName Host Process for Windows Services
VersionLength 38
Version 6.1.7600.16385 (win7_rtm.090713-1255)
TotalTime 727
DegradationTime 506
PathLength 32
Path C:\Windows\System32\svchost.exe
ProductNameLength 37
ProductName Microsoft® Windows® Operating System
CompanyNameLength 22
CompanyName Microsoft Corporation
 
S

steve jones

Bronze Level Poster
File Name : svchost.exe
Friendly Name : Host Process for Windows Services
Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Total Time : 727ms
Degradation Time : 506ms
Incident Time (UTC) : ‎2011‎-‎08‎-‎25T14:05:39.671600300Z


Do you guys think i should ask for the item to be collected and repaired at PCspecialist?. I mean i don't mind waiting an extra 5 mins for boot up, im a patient guy, its just the fact that it may become worse with time that concerns me.
 
Last edited:
vanthus

vanthus

Member Resting in Peace
SvcHost is a system process which hosts services,so doesn't really point to anything specific.
Try this,
Click Start, and then type msconfig in the Search box.
Click msconfig in the search results.
Click the General tab, click Selective Startup, and then clear the Load Startup items check box.
Click the Services tab, select the Hide all Microsoft Services check box, and then click Disable All.
Click OK, and when you are prompted, click Restart.
If it starts ok, a background program or service is likely causing interference.
To try to determine which background program is causing the problem, selectively turn off Startup items & services.
 
S

steve jones

Bronze Level Poster
Just tried that Vanthus, problem remains i'm afraid...starting to annoy me slightly as i do not know whats causing it.!
 
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