Recent content by Jay76

Nope, you were rude, condescending and unhelpful from the start (you could have posted those links to articles when I first asked you about them, not after the fifth time of asking), as I say, I did install the OS correctly (not my first custom order from this company). You just don't know what...

Quick update, I had a faulty GPU, it was replaced, everything is now working fine, it had nothing whatsoever to do with the OS or how it was or wasn't installed, just in case anyone else gets bad advice.

I just contacted PCSpecialist support and they uninstalled the graphics card drivers and reinstalled them so I'm off to test my machine after speaking to someone who was actually helpful and polite and knowledgable. They are 99% certain it is a GPU problem and has absolutely nothing to do with...

So you're saying that the step by step instructions that I got from Microsoft support are wrong? And that upgrading from Windows 10 to 11 compromises the system to a point where you need to do a clean install of it? Sorry, but you are being very rude and unhelpful.

Not entirely sure, but I'm pretty sure I was in Windows as I would have followed the instructions in my post above.

And I told, you, I did that.

I just found the email from Microsoft support, these are the steps I followed to install Windows 10 Pro - Please see the step below. 1. Go to this link https://www.microsoft.com/en-us/software-download/windows10 2. Click "Download Now" under Create Windows 10 installation media 3. Run...

I had a digital license for Windows 10 Pro on my old PC but couldn't upgrade to 11 Pro because it didn't meet the specs. When this new machine arrived with 11 on it I couldn't activate it as I didn't have a license. So I went through those steps above to use a USB drive to install Windows 10 Pro...

Thank you very much, that was very helpful. And maybe I'm not making myself clear as I'm flustered and an amateur, but that's what I tried to explain to Spyder above, that is the process I went through for installing. I just had to install 10 first because that's what I had a licence for. So...

I had to install Windows 10 and then upgrade, that's what I had a licence for, I couldn't upgrade on my previous pc as it didn't meet the specs. And you're still not explaining what a clean install is, do you mean formatting the hard drive first? Because I did that.

Ok, but that doesn't explain why it's been working perfectly for a month. And can you explain what you mean by a clean install?

No partitions, I just did the basic install. I still don't know what you mean. I downloaded that tool, put it on a USB drive, ran it and followed the instructions. Everything has been working perfectly up until about a week ago.

I'm sorry, I don't know what you mean. I installed that tool onto a USB drive, plugged it into the pc and ran it to install Windows 10 Pro.

I used this tool - https://www.microsoft.com/en-gb/software-download/windows10

I installed Windows 10 Pro (which I had a license for) using the install tool from the Microsoft website on my pc, then upgraded it to Windows 11 Pro. Did all the system updates (currently on Windows 11 Pro version 23H2, OS Build 22631.3527), and the drivers for my graphics card are up to date...