Interesting. The AMD Crash Detection System must have appeared in the dumps because it was failing to recover a faulty graphics card then? That's worth knowing for the future. (y)
The best way to confirm it's RAM is to remove two sticks. Leave RAM in slots A2 and B2. It it still won't boot then swap sticks, still using A2 and B2. If it won't boot with either pair of sticks removed then it's not RAM.
It would be a much more reliable test if the card was removed - and the driver uninstalled (via DDU). It's important that we have confidence that the 580 is definitely not involved. It can still draw power and communicate via the PCIe lanes if you leave it in. Troubleshooting is often painful...
I can see the restart in the system log...
Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 19/09/2024 10:02:21
Event ID: 12
Task Category: (1)
Level: Information
Keywords: (128)
User: SYSTEM
Computer: AndyNewPC
Description...
Thanks for the input but I doubt anybody is watching a four year old thread!
It's generally not wise to resurrect necro threads because unwitting people will start offering advice to the OP - who probably isn't even using this laptop now!
Can you do two things for me to collect troubleshooting data please....
1. Navigate to C:\Windows\LiveKernelReports. Under there may be many sub-folders, check in every sub-folder and upload all dumps (.dmp) that you find.
2. Even though you're not betting BSODs please download the...
Ok, now you hopefully have only one version of amdkmdag.sys installed we'll see how it goes. If you have more problems please run the Sysnative file collector again and upload the new output.
People, the OP's issue is NOT related to wireless printing, so can we please stick to the point.
That error looks as though the installer is pointing to the wrong folder. That's very odd with the AMD support tool. You might do better downloading the specific Radeon 580 driver from here, then...
No it's not. There is typically a BIOS feature that you must use to flash the BIOS. If you don't know how to flash your BIOS then you really must ask PCS for detailed instructions, not only to ensure that you retain your warranty but also to ensure that you don't brick the PC.
Taking it to your company's IT support provider and allowing them to mess with it may well have voided your warranty with PCS...
I agree with @SpyderTracks that trying to boot Windows in Safe Mode is a good idea. Safe Mode loads a stripped-down version of WIndows with onl;y critical services...
It is possible that SFC fixed the issue, but it's unlikely. I can now see from the Sysnative upload that you're not using the AX210, nor are you using the additional Realtek 8811CU USB WiFi adapter that you have installed. You saaid above that...
....but which wirelsss card do you use?
I agree...
It's a good idea to run Memtest86, please run it twice however, so you do 8 iterations of the 13 different tests.
However, the system log also shows that you have had a BSOD today...
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 17/09/2024...