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@Martinr36 the video that you linked was very helpful (JayzTwocents is always good). In the video, one of the steps he takes is to flash the BIOS with the latest version. He does that because the video is talking about building a computer from scratch, whereas mine is already built. Consequently...

Thanks Martin - helpful as always!

Hi all, I bought my desktop PC from PC Specialist back in 2021 https://www.pcspecialist.co.uk/forums/threads/new-pc-spec-feedback-welcome.82092/post-626243 It has been working fantastically. It came with Windows 10, which I like, but recently I have been considering changing to Windows 11 given...

[Forum moderators, please feel free to move this to a different forum area if this thread is not in the right place] Thought that I would share something that happened to me recently so that other might learn from it. I bought Microsoft Office 2019 (standalone onetime purchase) when I ordered...

... Yet another question from me: Am I right in thinking that a clean reinstall of the operating system won't affect hardware settings, e.g. XMP? I know that the settings that the computer came with work (i.e. as set up by PCS), so I don't want to have to reset any of those settings if I can...

Another couple of questions on this before I throw the big red switch: 1) if I got MSOffice from PCS when I got my computer, will this be associated with the same account as my Windows OS? Or is there a separate license number? 2) Currently I have iCue, Armoury Crate (although this has stopped...

I'm being very slow today, but at least I'm figuring it out eventually. Searching for 'account' in the Windows search bar confirms the account that I used for my Microsoft account. Clicking on 'Manage' takes me to a page where I can reset my password (using the forgot password option). Hopefully...

Thanks Scott, much appreciated. My concern is that I think that I may have created a new microsoft account (having survived all these years without one previously) when I first got my new PC and written the details on a post it. A certain wife, who shall remain nameless, may have cleared away...

I just found the old PCS Welcome Booklet. That says that my PC will have been 'injected' with the licence key. Presumably that means it's encoded into the hardware somewhere so I won't need to enter it. Is that right? Or is it tied to a Windows account or something? Basically, I'm trying to...

Hello again. I bought my PC from PCS half-way through last year, and figured that it was about time for a clean install of Windows 10. (I am not interested in 'upgrading to Windows 11' at this time!). This was my build...

Update: Shortly after my last post, some new drivers were released, including for my bluetooth card. Since then, I have had zero freezes whilst playing Skyrim (and I had a whole day of playing at one point). I thought that I was free and clear of the freezing issue, but I had a MS Teams video...

I understand why the logs would help, but (and sorry to keep coming back to this) you have asked for the Application and System logs. The Application logs contain the root certificate check, which I shouldn’t post because it’s a security issue. So posting the logs on this public forum seems...

Thanks for the clarification. However, what I posted came from the Application logs. I have checked and the error that I was talking about in the deleted post doesn't appear in the security logs, but appears several times in the Application logs. Does this mean that something has gone wrong...

Thanks @ubuysa although I am still slightly confused. My post that was copied from the logs was deleted because it had information about a root certificate, and it was considered a security risk for me to post that information. If I post my logs, won’t they contain that same information on the...

Thanks for the support guys. I’m a little unclear on how the logs work. The information that I shared previously (but was rightly deleted) was copied from the logs, so if I share all of my logs, will this information be shared again? Or is it anonymised when it’s exported? Also, I use this...

Thanks and sorry. I don’t know what this stuff is. I was worried about posting logs in case I gave away information that I shouldn’t, but it appears that I got it wrong anyway! It is odd how that error always happens at the time my computer freezes. Could it be linked, or is it a coincidence.

When I ordered my PC, I had assumed that my AIO cooler (Corsair H150i ELITE CAPELLIX) could be mounted on the top of the case. I hadn't appreciated the sizes properly, nor the position and size of the RAM. Consequently, it wouldn't fit there. The PCS team mounted it in the only position that it...

I have had my computer a few months now and it has been working well, but occasionally I am getting issues with it locking up. It tends to happen when I have been playing a game for a while, but it is not specific to any particular game. It has also happened during a long Zoom call. The image...

You are correct! Thanks! I thought it was when I bought it, but It seems there was a weird conflict going on between the hardware settings and Windows settings in software. I have corrected that now so that I am running at 144Hz with G-Sync on for gaming. Specific numbers aside, my general...

I have had my PC Specialist computer for a couple of months now. It's great (spec below). I have been gaming on it with my ASUS monitor: https://www.currys.co.uk/gbuk/gaming/pc-gaming/gaming-monitors/asus-tuf-vg27aq1a-quad-hd-27-ips-lcd-gaming-monitor-black-10220251-pdt.html This has a maximum...