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hello I would just like to post an update that this has now been fixed. It was a faulty GPU card and it has been replaced under warranty and everything is now working

Seige is still having a crash error. FIFA is now fixed however my son has to play it on his 60Hz monitor instead of his new 240Hz one.

still crashing after full reinstall. Any ideas? We have changed the driver to 452.06

Thank you yes we have so are now trying the full windows reinstall.

Thank you we will try this

Hello we have been having issues for a while. The latest is a DirectxFunction error as shown below. Games keep crashing FIFA 21 and Seige. The advice from EA Sports is to reinstall windows in the MSinfo they told us to run they saw alot of Kernelbase.dll error. We do not have a Windows Product...

I ran Furmark for >45 mins and there didn't appear to be any issues. I've attached copies of the various logs, plus HWMonitor logs if anyone wants to have a look and see if there is anything they think is worth further investigation. furmark-gpu-monitoring is a tab delimited file.

3D Mark is being run when nothing else is running, and only with 1 monitor connected. The PC didn't crash, 3D Mark just finished executing after maybe a minute or two saying "an error occurred", and the score is zero. At that point it has "completed" the GPU test, I don't know if it supposed...

Hello will have a look and ask my son - cheers

"would also suggest you download and install HWMonitor (it's free) to measure the temperatures of your CPU and GPU. Post a screenshot here of the temperatures at idle (with nothing at all running) and the temperatures under as much load as you can put it under. " we did this before - will try again

Any advice on the steps to take to work through to see if it is software related would be greatly appreciated. We have tried a lot of things we have found online but not getting anywhere :-)

This is what it says on fortnite. I’m beginning to wonder if we should return the PC as it is not working for what we purchased it for and still under warranty.

"I'm sorry your game crashed" as you stated before? Yes on seige it says “your game has crashed send a crash report” which he did but got no response on fortnite it’s says “sorry you have crashed”. On seige it goes back to desktop on fortnite he has to perform a hard reset. I can get him to take...

Hi he says it closes the game and he can’t do anything until he hard resets

I think you should see them now that the threads have been merged

It’s been having issues for a while since we got it and I posted a while back. It’s recently started again. We initially thought it was over heating. We ran the stress test and it says an error has occurred but doesn’t say what.

Before that I’d suggest applying any windows updates. - Will do And when you say it does not get past the loading screen, what happens? Does it bsod or feeeze or just exit the program? - On fortnite it freezes the game with a disclaimer on the screen and a shut down is required and on seigie it...

hello yes its plugged into the graphics card

pc specialist - vortex st-s gaming pc - intel® core™ i7, rtx 2070 super, 2 tb hdd & 256 gb Fortnite and Seige unable to play - son does not get past loading screen. Games are located on SSD. Any advice appreciated as we are having constant issues with this PC being able to play games which is...

Hi, The screenshots are at idle when the PC was first booted up. The text file was after the crash but it wasn't straightaway I've just learned so we will do it again and post the results. There no logs in the locations you mention, if there is a way to enable the logging we will switch if on...