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Thanks peeps for all your helpful responses. I’m not really confident enough to start deleting things and reimstalling i fear so will try and seek some paid help if needs be if i cant get sorted via PCS

Hi, no i dont have a data stick. Will have to get one

Hi thanks. Feel rather gutted tbh. one very upset teenager :(. It comes on tries to load up then says windows error - 0xC000021A This BSOD means that an error has occurred in a crucial user-mode subsystem. BSOD error code 0xC000021A may also show "STATUS_SYSTEM_PROCESS_TERMINATED" on the same...

Hi no its not the tp link. Its the pc itself. it is now completely dead after microsoft suggested a system reboot. Cant switch on at all now

hi - all of this seems to w hi ues it is properly plugged in and switched on. Is irrelevant now as it has completely died on us. Rang microsoft to ask if they can explain why things wont load and they advised a system restore and now it wont switch on at all. Will have to send back to store i...

Yes we tried that

Hi this is a picture of the router. Rebooting made no difference. Its also plugged into a ’secure powerline network’ (plug in device)

Not connecting wirelessly. Yes checked cable and tried different cable - just the same. Its a sky home router.

Hi Ive uninstalled and restarted and its still the same :(

Hi, thanks for your reply. can i do this without access to the internet?

Hi thanks - this is the spec below. I set it up then left her to it and she installed Steam, Discord, and Roblox. Then she unplugged the ethernet cable, she doest know if she had switched off before she did this!! When i have switched on now - you cant open a web browser at all it tries then...

Hi. Daughter got new PCS build for christmas. Worked fine yesterday but she unplugged the ethernet cable (to use it on her PS4 as our wifi is terrible) then when she plugged back into the PC it doesnt find or see it. Any tips please. We arent very IT savvy sorry.