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That's enough negativity from me for now. I've been informed that my refund has been processed and the money is on the way back to me. I'm gutted that I can't get the spec I ordered from PCS in time for my needs but I do hope that you guys continue to enjoy your PCs. I also hope that I...

I agree that at the start of the pandemic nobody was ready to scale their business, at the start of the first lockdown we were all caught like deer in the headlights. But we are almost a year on and while it seems that most of the retailers I use are now adjusting to the uplift in web sales it...

Just to confirm what I've previously posted. Two different members of the customer service team confirmed that all the items for my build were in stock and had been picked, emphasis on the picked part here. Once on Saturday and again yesterday evening - they are representatives of PCS and told...

If it helps you should try calling early in the morning, just as they open. I got through straight away when I called at 9am on Saturday.

I really wish I'd been able to become a happy customer of PCS. Sadly they don't have the chassis for my laptop build now and so I have to request a refund. I simply don't have the confidence that they can deliver me a product. This is despite being told that everything was in stock not once...

I should also mention that the gent I spoke with yesterday evening, Joshua, was true to his word and had emailed me this morning before the automated update hit my inbox. His message had been caught by my spam filter so credit where it is due, at least he kept up his side of the agreement.

As much as I would have rather been told sooner, it is what it is. I have my eye on a pre-built from a brand which has the same specs, with a better screen by the looks of it, so I'll take the plunge on that. It is more expensive, but hopefully the service will be improved. Hopefully your...

With Trustpilot you're only marked as verified if you're invited which usually only happens after the sale has completed. Often the unverified guys are the ones who have run out of patience and decided to let off steam. On another note, PCS have just updated me - despite being told that...

I'm not sure if you noticed in my earlier post - nothing I ordered was out of stock. Everything is picked and ready to build - that's what I was told on Saturday and again last night. If I'd ordered a 30 series card I can completely accept I'd be kept waiting, but I haven't and I need the laptop...

You'd be surprised, consensus is it is how a company replies to, and deals with, the negative reviews which has the greatest impact. That's why TP allows you to filter the reviews. By the way, it's not about things going my way - it's about what I paid for. That's the important point in this...

Some of the projects I've been involved with would blow you mind when it comes to scale, and I appreciate you deal with high value kit. But I doubt your customers visit a website, enter their card details based on a delivery date that has been provided and wait for the product to turn up given...

Here's one: There was another chap who was upset with the way that he'd been asked to prove that he owned a PCS computer when he asked for help. Most people seem think these forums are moderated by PCS. The PCS reviews are split over a few accounts at Trustpilot so if you do some digging...

The kit is manufactured in the same locality. It also travels along the same shipping routes. The gear relies on components manufactured by the same factories that suffered from the same pressures caused by social distancing and what we sell is comparable in price (one media player is £2169...

BTW I don't just stop pre-orders for new kit, I switch off the ability to pre-order for anything that has an unreasonably long lead time. I do this because I have limited resources for customer service. Between the live chat and the phones I know what we can cope with and as I've mentioned...

I work retailing tech, DJ and music production gear. A business that I used to work for bought chassis and other components from PCS for the internal PC build division - they always performed well so I went with them. Also the price seemed fair and the build time was reasonable in my eyes.

The point is, set the expectation realistically. If PCS need 30 days then set my expectation accordingly, I can then make a decision on whether I proceed with the order or look elsewhere. Also, if the proposed build date moves then contact me - if the customer is chasing because an automated...

It's not about superiority - I'm trying to highlight the fact that there are other ways of approaching this. The tech I sell costs just as much, and in the cases of a full system more than the kit retailed here. Just a little FYI - the behaviour of the mods here has been winning one star...

I work for a tech company...

You're quite right that the Consumer Contracts Regulations which came into force in 2014 do give a retailer 30 days to deliver goods from the point of order. The issue that I believe most disgruntled customers have with PC Specialist is that the company is setting customer expectation and...