I just received my NOVA laptop yesterday. Everything seemed fine yesterday evening but this morning the second M.2 Drive (1 TB Samsung EVO Plus) is not showing/working anymore. It's also not showing in DISK MANAGEMENT as well. Quite frustrating as this laptop is needed for an ongoing VFX project. I assume this drive hadn't been tested before dispatch.
24 hours old NOVA laptop: 2nd M.2 Drive is not showing/working anymore.
- Thread starter LauBus
- Start date
SpyderTracks
We love you Ukraine
They should be able to ship you a replacement for next day delivery rather than you having to send the whole thing back.
It's an issue with the board chipset I believe. I had the same issue, see here and another user had the same problem here
Not sure if its a physical limiation with the board and perhaps PCI\E bandwith or whether it can be resolved with a BIOS update. For the latter, that would be down to PCS speaking to Clevo about it.
FerrariVie
Super Star
Thanks to @mrlip , I avoided having that issue and bought 1 Sata and 1 Nvme M.2 drives. After researching a bit more, I also found people on Reddit complaining about this issue on the same chassis from other resellers.
In the future, if this issue gets resolved, I'll then move the Sata to 2.5" (using an adaptor) and buy another Nvme. But since you bought both Nvmes already, PCS should try to solve your issue somehow.
In the future, if this issue gets resolved, I'll then move the Sata to 2.5" (using an adaptor) and buy another Nvme. But since you bought both Nvmes already, PCS should try to solve your issue somehow.
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ubuysa
The BSOD Doctor
And I'd agree with that last comment, the detailed specification for the Nova says....
FerrariVie
Super Star
Even the specification on Clevo's manual says the same:
Coincidence or not, all reported cases that I've seen have at least 1 Samsung Nvme involved (970 EVO or 970 EVO PLUS). People usually have at least one of the below issues:
- Bluescreen with "WHEA_UNCORRECTABLE_ERROR" about 20 seconds after booting. This happens if windows is installed on the faster, upper m.2 slot drive;
- Both SSDs are shown correctly in the BIOS, but one (usually the faster again) not shown on windows explorer if used as the second drive. A few seconds after boot, they can seem to find the second drive on the device manager and windows partitioning program, but after a while they're gone.
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FerrariVie
Super Star
If you opened the ticket on the website, from my own experience it can take from 1 to 2 days for them to reply (they seem to be very busy at the moment). If you're in a hurry, I think calling might be faster.
By the way, is your screen brightness adjust working correctly? I had issues on mine, but it was again solved with the help of this thread and getting in touch with PCS support to update BIOS: NOVA 15" - UNABLE TO CHANGE THE SCREEN BRIGHTNESS (POSSIBLE FIX)
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Tried to call them as my message to tech support is still UNREAD. Their 0333 011 7000 is somehow unobtainable. Tried to call from 3 different phones... Frustrated by how things have been going so far.
Finally got an answer, 48 hours later, from tech support telling me to open the laptop, take out the M.2 and replace it. Which I had already done. So I immediately replied telling them again it was not working but no more answer and now it's the weekend, so I won't hear from them before next week. Will likely need to return it and won't get it fixed for another week or two at best. At this point I might just ask for a refund and order from a competitor. Definitely not living up to the good reviews I had read about PCS. Would not recommend. You guys on the forum have been much more reactif and helpful than the people paid to provide tech support to their customers.
If it’s an issue with the board chipset, the same Clevo model from competitors will have the same issue.
SpyderTracks
We love you Ukraine
Yes, it's an issue with the chipset, not the BIOS or anything. it's a physical limitation of the motherboard.
Also, email is the worst way to go about getting support, you really need to call and just accept you'll be on hold for a while.
Both drives showed the first day I got the laptop. If that was a motherboard issues why would it have worked at all the first day? Not saying it's not the case, just seems odd.