24 hours old NOVA laptop: 2nd M.2 Drive is not showing/working anymore.
- Thread starter LauBus
- Start date
FerrariVie
Super Star
As I've posted previously, these are the specs for storage that you can find on the manual:
So Clevo already says that one slot is PCIe Gen3 and the other is Gen2, however if you have a Gen3 and a Gen2 at the same time, it is not working. I agree with you that the issue might be the throughput, but apparently it might not be enough even for that Gen3 + Gen2 config.
What we're getting to work at the moment is SATA + Gen2, Gen3 alone or apparently Gen2 + Gen2. The 2.5" SATA doesn't seem to have any effect on those (the lanes on the mobo might be different), so can always be used.
I could be totally wrong with all my guesses on throuput and it could be an incompatibility only with Samsung Gen3 drives (as everyone with issues have those), but it's weird that those do work when being the single M.2 storage device.
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I wasn't refuting what you wrote. What I was suggesting was that people may be plugging in Gen3 drives to the Gen2 port by mistake
I admit that I only scanned through the 3 pages briefly but I didn't see the model references to what was being attempted.
I added that this shouldn't add up to a non-working drive, merely a slightly slower than advertised drive.
Just to confirm this is what I ordered with my machine.
1st M.2 SSD Drive
1TB INTEL® 660p M.2 NVMe PCIe SSD (up to 1800MB/sR | 1800MB/sW)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
I ordered this config purely as a cost decision as I didn't think the Samsungs were worth it speed wise balanced against cost as I'm not needing the machine for anything speed critical. Also, I had read there was a couple of issues on here with people running 2 M.2 drives so figured having PCS fit them both will be less hassle from a warranty perspective but as it is I've had no issues so far.
I'll be adding a 2.5" SSD as well at a later date. Hopefully I won't run into any issues there.
FerrariVie
Super Star
You definitely won't have issues with the 2.5". I have a 200Gb Samsung 840 EVO from my old laptop, it works with no issues and I've never seen people report issues with that slot on this chassis.
The 660p is definitely rated as PCIe3.0 but it's not using the 3.0 speed. I'm not sure on the PCS drive. The cap for PCIe2.0 at 4x will be 2000MB/s so it is possible that the drive is only PCIe2.0.
Great to have a known good pairing but still need to know the drive models of the failing systems.
Great to have a known good pairing but still need to know the drive models of the failing systems.
FerrariVie
Super Star
@LauBus
500GB SAMSUNG 970 EVO PLUS M.2
1TB SAMSUNG 970 EVO PLUS M.2
@mrlip
1TB PCS PCIe M.2 SSD
1TB Samsung 970 EVO
@dylgri
1TB PCS PCIe M.2 SSD
500GB SAMSUNG 970 EVO PLUS
User from other forum with same chassis:
500gb samsung 970 evo
1TB samsung 970 evo plus
User from other forum with same chassis:
500gb samsung 970 evo
500 GB M.2 Kingston A2000
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Yep Correct for me, 1TB Samsung 970 Evo
FerrariVie
Super Star
It's either that or everyone loves the Samsung 970
No it should have worked, it backwards compatible from gen3 to gen2.I wasn't refuting what you wrote. What I was suggesting was that people may be plugging in Gen3 drives to the Gen2 port by mistake
I don't think you're following what I'm saying to be honest. I know that it will be backwards compatible, my point is that there may be a miss with the BIOS software when 2 PCIe3.0+ devices are plugged in. One of the 2 drives should revert to PCIe2.0 limitations, but my guess is this isn't happening and is what is causing the compatibility issues.
No no I am following !
What I wanted to point out is that is not "users mistake" to put it in the wrong slot but clevo's fault. And I am really dissatisfied having to part with the computer (not pcspecialist, I wanted to buy from a local shop !) for at least 2 months to get it fixed without being sure things will be alright when I get my pc back. My nh55 wasnt even able to manage a gen3 SSD on the gen3 slot ! Heck I hope that was bad luck 😂
However I really hope like you this can be fixed with a bios shortly.
Absolutely no doubt. It should work just fine no matter what drives you put in, regardless of the limitations put upon it.
My point regarding the drive wasn't to put onus upon the users but to suggest an avenue of investigation to see if that is the issue. If it is, it should be fairly easy to fix if highlighted to the powers that be. In almost every instance, manufacturers are loathe to investigate rather than to fix. If you present a problem and potential solution, the solution can take next to no time to implement. Normally it's the investigation to the route cause that takes all the time.
I wanted people to be more specific about which configurations aren't working so that we can adopt occam's razor
So my laptop returned from RMA, and the techs didn't find anything. My vendor said The sx8200 and the 970evo, and the 3200 ram are incompatible (what a joke) withthe laptop...
Right now it s running kingspec ram at 2666 and a kingdian sata SSD. Will try to add a crucial p2 on the slower slot and see how it fares.
Could someone link the best Gen2 ssd here ?
Many thanks
Right now it s running kingspec ram at 2666 and a kingdian sata SSD. Will try to add a crucial p2 on the slower slot and see how it fares.
Could someone link the best Gen2 ssd here ?
Many thanks
SpyderTracks
We love you Ukraine
As PCS sell custom PC's and laptops and you didn't buy from PCS, we can't help with regard to your hardware, you'd need to contact the place you bought it from.
SpyderTracks
We love you Ukraine
You were asking for advice on SSD's, that's not something we'll be able to help with.Yes I know, I wasn't seeking for support from pcs, was just trying to add my feedback as all those laptop share the same base