Adjust Brightness bar doesn't work

A

AdrRam

Member
Hi there,

Today I've received my new Nova laptop. So far I'm very happy with the purchase. There's just one problem: The Adjust Brightness bar doesn't work. Therefore, the brightness always stays at the maximum level. I've tried a few things such as uninstalling the driver, reinstalling it, updating it, etc. but nothing seems to work. Maybe you guys have an idea what it could be?

All the best,

Adrian
 
A

AdrRam

Member
Chassis & DisplayNova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)AMD Ryzen 9 3900 12 Core CPU (3.1GHz-4.3GHz/70MB CACHE/AM4)
Memory (RAM)32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card ReaderIntegrated Micro-SD Memory Card Reader
AC Adaptor1 x 230W AC Adaptor
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
BatteryNova Series Detachable 4 Cell Lithium Ion Battery
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language15" NOVA SERIES UK KEYBOARD
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Notebook MouseLOGITECH® OPTICAL USB MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 7 to 9 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland

I purchased it with no operating system and install Windows 10 Pro afterwards.
 
A

AdrRam

Member
Yes, I have done both. I installed, uninstalled, reinstalled and updated the NVIDIA® GeForce® RTX 2070 driver and it still doesn't work. I installed control center too. It's really odd. I assume that there's something wrong with the driver itself as all the other functions seem to work perfectly. I could try to reinstall Windows 10.
 
A

AdrRam

Member
I've downloaded now the NVIDIA Studio Driver Version 451.48, but it's still not working. I've been ringing PCSPECIALIST now for 45 minutes, but nobody's picking up the phone.
 
SpyderTracks

SpyderTracks

We love you Ukraine
AdrRam said:
I've downloaded now the NVIDIA Studio Driver Version 451.48, but it's still not working. I've been ringing PCSPECIALIST now for 45 minutes, but nobody's picking up the phone.
Click to expand...
What exactly do you mean by the "adjust brightness bar"? Can you take a screenshot?
 
A

AdrRam

Member
Screenshot attached. It moves around, but it doesn't change the brightness not one bit. When I try to adjust the brightness with the keyboard, another brightness line appears, but it still stays at the same level of brightness, it doesn't matter how much I play around with it.
 

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SpyderTracks

SpyderTracks

We love you Ukraine
AdrRam said:
Screenshot attached. It moves around, but it doesn't change the brightness not one bit. When I try to adjust the brightness with the keyboard, another brightness line appears, but it still stays at the same level of brightness, it doesn't matter how much I play around with it.
Click to expand...
The GPU driver has no effect on that, it's all down to control center.

Are all your drivers accounted for in device manager?

Where did you source control center?
 
A

AdrRam

Member
I've installed control center and all the drivers from the Driver CD that came with the laptop. It should be okay, but for some reason I still can't adjust the brightness. Everything else works flawlessly.
 
SpyderTracks

SpyderTracks

We love you Ukraine
AdrRam said:
I've installed control center and all the drivers from the Driver CD that came with the laptop. It should be okay, but for some reason I still can't adjust the brightness. Everything else works flawlessly.
Click to expand...
That will be the issue then.

Since there’s been some messing around with drivers, I’d suggest a clean install of windows, then let windows update install all drivers and any updates, then you’ll need to manually install nvidia driver and control center from www.clevo.com.tw. The clevo model number is on a label on the underside of the laptop.

The supplied cd will be out of date. For any up to date drivers you need to go to clevo.
 
A

AdrRam

Member
Alright. I will reinstall windows tomorrow. Hopefully that will work. Thanks. The thing is just that I installed the drivers through the CD AFTER I've noticed that the brightness didn't work. I tried out the CD as a last resort when everything else didn't work. But well, tomorrow I'll reinstall everything and let's hope that that will do the trick.
 
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N

nova user

Member
AdrRam said:
Alright. I will reinstall windows tomorrow. Hopefully that will work. Thanks. The think is only, that I installed the drivers through the CD AFTER I've noticed that the brightness didn't work. I tried out the CD as a last resort when everything else didn't work. But well, tomorrow I'll reinstall everything and let's hope that that will do the trick.
Click to expand...
I just received my Nova today, and i'm having exactly the same issue. Tried reinstalling all drivers, didn't work. Our machines should belong to the same batch of production. Let's hope it's not a hardware issue. Did reinstalling windows fixed it for you?
 
A

AdrRam

Member
Interesting that you're having the same issue. Thanks for pointing out. I will reinstall windows now and give an update once it's finished. Hopefully that will solve the issue.
 
SpyderTracks

SpyderTracks

We love you Ukraine
nova user said:
I just received my Nova today, and i'm having exactly the same issue. Tried reinstalling all drivers, didn't work. Our machines should belong to the same batch of production. Let's hope it's not a hardware issue. Did reinstalling windows fixed it for you?
Click to expand...
Did you order with or without windows?
 
SpyderTracks

SpyderTracks

We love you Ukraine
nova user said:
Just tried a fresh win 10 installation, then installed control center from clevo, still no luck. :oops:
Click to expand...
Had you installed GPU drivers? Did you make sure all the drivers and windows updates were installed before installing control center?

Control center is a management driver which means it relies on most drivers being configured correctly first of all before installing it.
 
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