AMD bug report

[LAUGUT]

I have started to get an AMD Bug report caption on bootup to desktop. It does not say what the problem is, just for me to complete a report and submit it. It asks for what program was running when it happened etc. The only problem is I was not not running any game or specific program, merely booted up the PC. Everything seems to be running okay!
Any clues?

 

[ubuysa]

I have started to get an AMD Bug report caption on bootup to desktop. It does not say what the problem is, just for me to complete a report and submit it. It asks for what program was running when it happened etc. The only problem is I was not not running any game or specific program, merely booted up the PC. Everything seems to be running okay!
Any clues?

Can you post a photo of the message you get please?

 

[LAUGUT]

will do next time it appears. It is intermittant.

 

[LAUGUT]

sorry about the size but I hope you get the drift.

If you press the report issue it goes on to ask about the game/program you were opening etc.

 

[SpyderTracks]

sorry about the size but I hope you get the drift.View attachment 26877If you press the report issue it goes on to ask about the game/program you were opening etc.

Can you post your full specs from the order page?

where are you getting your AMD drivers from?

 

[LAUGUT]

The drivers are updated through the AMD Radeon software, currently showing as Version 21.4.1 :-

Case	CORSAIR iCUE 220T RGB AIRFLOW MID TOWER GAMING CASE
Processor (CPU)	AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard	ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)	32GB Corsair VENGEANCE DDR4 3000MHz (2 x 16GB)
Graphics Card	8GB AMD RADEON™ RX 5700 XT - HDMI, DP - DX® 12
1st Storage Drive	1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
2nd Storage Drive	256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
1st M.2 SSD Drive	250GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 2300MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 650W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 100 RGB Series High Performance CPU Cooler (AMD)
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans	1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Supplied on DVD
Office Software	Microsoft® Office Home & Student 2019 (1 Digital License)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Home Installation	NONE

 

[SpyderTracks]

Can you fully uninstall bullguard if it’s still installed?

Also are all windows updates installed including optional ones?

Could you also post a screenshot of your device manager, no need to expand the device categories?

 

[LAUGUT]

Windows is only showing a preview for Version 21H1 but the system is already showing as 21H1 anyway. Bullguard is not installed or was ever used.

 

[SpyderTracks]

View attachment 26878Windows is only showing a preview for Version 21H1 but the system is already showing as 21H1 anyway. Bullguard is not installed or was ever used.

You’d need to install any updates available including optional ones, then it may be worth running this:

https://www.amd.com/en/support

That may be what you already have installed, but need to be doubly sure.

 

[LAUGUT]

Just finished doing the above. The AMD software gave me a choice of the same driver or an update. I noticed that the same driver option was a repair and it was indicating that was the preferred option, (I also checked to see what the newest driver version was), so i have gone with the recommended version and see what happens.

Thanks for your help

 

[SpyderTracks]

Just finished doing the above. The AMD software gave me a choice of the same driver or an update. I noticed that the same driver option was a repair and it was indicating that was the preferred option, (I also checked to see what the newest driver version was), so i have gone with the recommended version and see what happens.

Thanks for your help

That’s positive, fingers crossed that’s repaired something 👍🏼