Another missing SSD Drive thread

[RAWFLUXX]

Hi, Sorry I am stumped about this one. For a few months, I have been working without one of my SSD drives. I just haven't got round to looking into it as life got in the way. It's getting to the stage now that I really need it. It is literally not showing anywhere. I am new to PC as a former Mac user I haven't a clue what to look for inside.

I think it happened after a Windows 10 update.

It's the 512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)

Here is my spec:

Showing Order Reference 1671457
Case	FRACTAL FOCUS G BLACK GAMING CASE (Window)
Processor (CPU)	AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard	Gigabyte X570 GAMING X: ATX (USB 3.2 Gen 1, PCIe 4.0) - RGB Ready!
Memory (RAM)	32GB Corsair VENGEANCE DDR4 3200MHz (2 x 16GB)
Graphics Card	6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive	1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive	1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
2nd M.2 SSD Drive	512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless Network Card	WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	FAST TRACK 5 WORKING DAY DISPATCH
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Here is my Disk management page.


Thanks in advance!

Rich

 

[RAWFLUXX]

Is this where I'm looking on BIOS? Seems like the one marked N/A
Thanks

 

[ubuysa]

Is this where I'm looking on BIOS? Seems like the one marked N/A
Thanks

It does appear not to have been recognised. I would try removing the troublesome drive and reinserting it fully. We have had one or two M.2 SSDs need reseating in this way...

 

[RAWFLUXX]

Thanks for your response. I have no idea how to check this. Do you have any useful links? Thanks!

 

[Ash_]

Can you remove your graphics card and take a picture of your board. The first M.2 will likely be above the GPU and the 2nd M.2 will be on the bottom - below the gpu.

Simply unscrew the m2 screw, pull the ssd out and then put it back in, making sure there is full contact and then screw it back in with the m2 screw.

(you will need a 2mm screwdriver head)

 

[Ash_]

Similar to this... M.2 1 is circled, with gpu pcie lane right below and then M.2 2 is at the bottom.

 

[RAWFLUXX]

 

[RAWFLUXX]

Is it the one below the Graphics card? Thanks

 

[Scott]

It would appear to be. If you take a closer look at the label it should confirm that it's the 500GB offering rather than the 1TB one.

I'm guessing it definitely worked at some point previous?

 

[TonyCarter]

The 2nd other one should be under that black & grey cover above the GPU and below the CPU cooler.

 

[Ash_]

The bottom one is the one to take out and reseat. Double check though on the label, that it is the 500gb

 

[RAWFLUXX]

Thanks. Took it out, re-inserted, nothing. PC Specialist sending a replacement.
Thanks all. Appreciate your efforts 😃