Another rma for my pc is there anything i can try before it goes back again?

[leea123]

Hi all, been having emails with pc specialist about my h115i elite capel cooler. and been advised to send back pc again for checks . Have created an rrma and just waiting for confirmation , but am looking for some help to maybe cancel this rma as i do not want to lose it for a couple of weeks again .

The issue is as follows . The Aio seems to connect and disconnect at random sometimes , sometimes just once and sometimes every minute or so for long periods of time .Seems to be mostly when playing games

I can have icue open and see it go from the icue screen , I then get the usb disconnect noise , the led on the cooler block , turns off , fans start to ramp up . Then usb connect noise, appears on icue again, and it works normally again . This can happen many times in a row or once every now and again ,

With the emails from pcs i have checked connections i can see , have tried old version of icue , reinstalled icue4 many times , Have changed power settings for usb to stop turning off to save power . Even turned the usb noise off in windows and it was driving me mad when it happens .

Have read some things on line about not enough power from motherboard to the corsair commander causing this issue , But have mouse, keyboard , headset and case fans connected and none of these have the issue . It is just the cpu cooler . So any one had any experience that can suggest anything before it goes back again .

Thank you

 

[barlew]

Hi all, been having emails with pc specialist about my h115i elite capel cooler. and been advised to send back pc again for checks . Have created an rrma and just waiting for confirmation , but am looking for some help to maybe cancel this rma as i do not want to lose it for a couple of weeks again .

The issue is as follows . The Aio seems to connect and disconnect at random sometimes , sometimes just once and sometimes every minute or so for long periods of time .Seems to be mostly when playing games

I can have icue open and see it go from the icue screen , I then get the usb disconnect noise , the led on the cooler block , turns off , fans start to ramp up . Then usb connect noise, appears on icue again, and it works normally again . This can happen many times in a row or once every now and again ,

With the emails from pcs i have checked connections i can see , have tried old version of icue , reinstalled icue4 many times , Have changed power settings for usb to stop turning off to save power . Even turned the usb noise off in windows and it was driving me mad when it happens .

Have read some things on line about not enough power from motherboard to the corsair commander causing this issue , But have mouse, keyboard , headset and case fans connected and none of these have the issue . It is just the cpu cooler . So any one had any experience that can suggest anything before it goes back again .

Thank you

To be honest you have already tried everything I would suggest. The nuclear option would be to perform a clean install of Windows and see if that remedies your situation but I wouldn't be hopeful.

*Edit* - Could you post the full specs of your machine from your order page. It will help other people maybe come up with suggestions.

 

[leea123]

To be honest you have already tried everything I would suggest. The nuclear option would be to perform a clean install of Windows and see if that remedies your situation but I wouldn't be hopeful.

*Edit* - Could you post the full specs of your machine from your order page. It will help other people maybe come up with suggestions.

thanks for reply , it was like it when i had it last returned really after a clean windows install but happened so rare it was not an issue at time as thought it as just glitchy icue just got worse over time

Case	CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)	AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4) Change to: AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard	ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)	32GB Corsair VENGEANCE RGB PRO DDR4 3600MHz (2 x 16GB)
Graphics Card	10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP, LHR
1st M.2 SSD Drive	500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
2nd M.2 SSD Drive	2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
1st Storage Drive	512GB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 450MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET Change to: CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND Change to: STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Extra Case Fans	3x Corsair LL120 RGB LED Fan + Controller Kit Change to: NONE
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT
Wireless Network Card	WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

 

[B4zookaw]

I'm going to bet you have an Asus X570 motherboard....

Edit: Lol, you posted spec just as I posted this. iCUE/Commander Core is known to have issues with Asus X570 MB, loads of threads about it on Reddit and Corsair forums. Some people have reported fitting a USB hub working, but apart from that, there's no known cure with Corsair blaming Asus and vice versa

 

[barlew]

I'm going to bet you have an Asus X570 motherboard....

Edit: Lol, you posted spec just as I posted this. iCUE/Commander Core is known to have issues with Asus X570 MB, loads of threads about it on Reddit and Corsair forums. Some people have reported fitting a USB hub working, but apart from that, there's no known cure with Corsair blaming Asus and vice versa

The magic of these forums at work.

 

[leea123]

I'm going to bet you have an Asus X570 motherboard....

Edit: Lol, you posted spec just as I posted this. iCUE/Commander Core is known to have issues with Asus X570 MB, loads of threads about it on Reddit and Corsair forums. Some people have reported fitting a USB hub working, but apart from that, there's no known cure with Corsair blaming Asus and vice versa

thanks, yer just been reading this , going to have to get something done it is driving me mad , as typing this its happening , cant have it like this, so looks like its going back and see my options

 

[B4zookaw]

thanks, yer just been reading this , going to have to get something done it is driving me mad , as typing this its happening , cant have it like this, so looks like its going back and see my options

Might be worth buying this hub and seeing if it resolves issue. If it works, it's probably a quicker solution than RMA'ing it to PCS.

 

[leea123]

Might be worth buying this hub and seeing if it resolves issue. If it works, it's probably a quicker solution than RMA'ing it to PCS.

Thank you for that idea, i have just called pcs, explained everything and they said they would get it worked out if i sent it back . I was tempted to order that hub , but maybe just me but i feel it should be working ok anyway , it is not there fault but i just want a correct working pc , and hoping they can rectify the issue without me spending more money

 

[steaky360]

Thank you for that idea, i have just called pcs, explained everything and they said they would get it worked out if i sent it back . I was tempted to order that hub , but maybe just me but i feel it should be working ok anyway , it is not there fault but i just want a correct working pc , and hoping they can rectify the issue without me spending more money

You're right to think this way (not saying you couldn't/shouldn't have tried @IRLRobinS suggestion - it was a great one) but wanting to get what you paid for - aka a working PC without having to spend more yourself isn't a bad thing.

PCS will get it sorted, its sad that its taken so long and needed several returns and I appreciate that can be frustrating but it will be sorted.

Please report back with progress once things are in motion and ideally (fingers crossed) with some positive news once you've got the rig back!

 

[RichLan564]

I'm going to bet you have an Asus X570 motherboard....

Edit: Lol, you posted spec just as I posted this. iCUE/Commander Core is known to have issues with Asus X570 MB, loads of threads about it on Reddit and Corsair forums. Some people have reported fitting a USB hub working, but apart from that, there's no known cure with Corsair blaming Asus and vice versa

If its anything like mine (same motherboard, similar internal kit) I reckon this build has got an internal USB hub already that's actually the issue, it will be in the bottom of the case behind the PSU and will have cables crammed onto it and one of the plugs is probably not seated correctly, just needs checking if not already done so.

 

[B4zookaw]

If its anything like mine (same motherboard, similar internal kit) I reckon this build has got an internal USB hub already that's actually the issue, it will be in the bottom of the case behind the PSU and will have cables crammed onto it and one of the plugs is probably not seated correctly, just needs checking if not already done so.

Didn't know PCS fitted these. Do you have a pic? Do you know if it's a powered (via SATA) hub or just a USB splitter?

 

[RichLan564]

Didn't know PCS fitted these. Do you have a pic? Do you know if it's a powered (via SATA) hub or just a USB splitter?

Yep, with all the Corsair stuff going on there isn't enough headers on the MB, pics below, it's really badly placed in mine, the NZXT ones look much better, its SATA powered it think, can't remember fully but looking at the photos its powered

 

[B4zookaw]

Interesting!

Although this doesn't look plugged in properly:

I believe this is it: https://kolink.eu/Home/ACCESSORIES/case/internal-usb-hub-60cm-usb-cable.html

 

[RichLan564]

Interesting!

Although this doesn't look plugged in properly:
View attachment 32396

I believe this is it: https://kolink.eu/Home/ACCESSORIES/case/internal-usb-hub-60cm-usb-cable.html

It wasn't, those photo's were before i sorted it, hence my suggestion to the OP, check for hidden hubs!

 

[B4zookaw]

It wasn't, those photo's were before i sorted it, hence my suggestion to the OP, check for hidden hubs!

And plugging it in fully resolved your issue Rich?

 

[RichLan564]

And plugging it in fully resolved your issue Rich?

Didn't have an issue as such, just random weirdness with Corsair and specifically the pump head LED's so i just checked the full signal path and this was one thing i found, the main issue was the pump head screws were not tight so was a dodgy connection between pump head and socket in the body of the pump

But if somebody is getting random disconnects then this is certainly one to watch for

 

[leea123]

Didn't have an issue as such, just random weirdness with Corsair and specifically the pump head LED's so i just checked the full signal path and this was one thing i found, the main issue was the pump head screws were not tight so was a dodgy connection between pump head and socket in the body of the pump

But if somebody is getting random disconnects then this is certainly one to watch for

Thanks for the input , have had a look and i do not have one of those near my psu, looked everywhere but can not see it, maybe it was not installed and needed ?

 

[RichLan564]

Thanks for the input , have had a look and i do not have one of those near my psu, looked everywhere but can not see it, maybe it was not installed and needed ?

I see you have checked all your connections but it's worth double checking these

Just FYI the commander isn't powered from the MB, its powered via a SATA connector, this could be your issue too, have you found and checked the power connection to the commander core ?

 

[leea123]

I see you have checked all your connections but it's worth double checking these

Just FYI the commander isn't powered from the MB, its powered via a SATA connector, this could be your issue too, have you found and checked the power connection to the commander core ?

i have checked all connection on commander core , would you be able to tell me where the sata connection would be at all, to make sure i did check that, not very good with all this really ?

 

[B4zookaw]

Thanks for the input , have had a look and i do not have one of those near my psu, looked everywhere but can not see it, maybe it was not installed and needed ?

Your motherboard has 2 USB internal headers, at the bottom of the board. Your Corsair would/should be connected to one, and the second one might be free, or potentially your "WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD" might be connected to it. If you only have two USB 9 pin devices to connect, a hub would not be needed.