Asus motherboard Getting Multiple Errors and BSOD

[seatuc]

Hi There,

I recently received my machine back from PC Specialist after a lengthy RMA when the water cooling block on my GPU started leaking. After receiving it back I tend to get BSOD's while playing games or using the GPU's for rendering in apps like Blender and C4D.

I can see the LCD numbers (red code numbers for the Mo Bo like a digital watch face) and when the issue occurs the code D6 comes up. Upon a quick google it appears its a GPU issue? Other codes flash up as well but they are too quick to read.

Can anyone shed any light on what I can do to try and fix this ?

Computer details are:

Case	COOLERMASTER COSMOS C700M TOWER GAMING CASE
Custom Liquid Cooling Kit	Liquid Series RGB High Kit - EK
Tubing	Clear Flexible Tubing (Black Fittings)
Graphics Card Cooling	GPU Water Block - For Two Identical Graphics Cards!
Coolant Colour	Mayhems Pastel Raspberry Purple
LED Lighting	2x 50cm RGB LED Strip
Overclocked CPU	Overclocked Intel® Core™ i9-9960X 16 Core (3.10GHz @ up to 4.3GHz)
OC BIOS FIle
Motherboard	ASUS® ROG STRIX X299-E GAMING: ATX, USB 3.1, SATA 6 GB/s, WIFI - RGB Ready
Memory (RAM)	64GB Corsair VENGEANCE DDR4 3000MHz (4 x 16GB)
Graphics Card	11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
2nd Graphics Card	11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive	6TB SEAGATE BARRACUDA PRO 3.5", 7200 RPM 256MB CACHE
1st M.2 SSD Drive	2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
2nd M.2 SSD Drive	2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply	CORSAIR 1200W HX SERIES™ MODULAR 80 PLUS® PLATINUM, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Braided Power Supply Cables	CORSAIR Premium Individually Sleeved PSU Cable Kit Pro - Blue/Black
Thermal Paste	COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Extra Case Fans	2x 120mm Liquid Series Ultra Quiet Fans

Many thanks

Sean

 

[seatuc]

Further to my issue above I am now getting a bF error code when I try to restart the machine after the BSOD which after a google is an error code? Does that mean I need to get new memory?

 

[seatuc]

It has crashed twice again this evening with New codes flashing up 22 - d5 - A9, after some googling it appears to be either a RAM issue or a GPU issue. Since I have a water cooled system its a bit difficult to pop the GPU's in and out to test things So not sure what to try and this is after its been with PC specialist for 2 months after a leaking GPU install.

 

[SpyderTracks]

Can you follow this guide an upload your dump files?

When you're seeking help with a BSOD

Don't Panic! Many people panic when they get a BOSD, partly this is because they happen unexpectedly and because they usually happen without warning, but also because many believe they mean you have a hardware problem. The good news is that in the majority of cases a BSOD is a software problem...

www.pcspecialist.co.uk

 

[seatuc]

Hi There here is the link to the Dump file it is rather large I am sorry to say. I am not sure how to set up windows to now record such large Dump files I'll google it as it will no doubt BSOD tomorrow as well.

UPDATE: Ive found a helpful how to on how to do this and it has been done now https://mcci.com/support/guides/enable-kernel-memory-dumps/

https://drive.google.com/file/d/1Ufw0c7tj9fs0RGrDewgW7fMyOo9w5bUf/view?usp=sharing

Attached is also the Events logs.

Many thanks

Sean

 

[seatuc]

Also Here is the drive list as outlined in the BSOD help guide

 

[SpyderTracks]

Also Here is the drive list as outlined in the BSOD help guide

Did PCS reinstall windows when they RMAd it, or have you done so recently?

 

[ubuysa]

Whenever you're dealing with BSODs on an overclocked system the first thing to do every time is remove the overclock to ensure that it's not the problem. I've had my fingers burned before after spending time delving into a memory dump only for the problem to have been overclocking related.

We know that stuff moves in transit and that it's just come back from RMA suggests your issues could simply be a slightly dislodged card. The heavy graphics cards seem to suffer the most of course, but I would check everything inside. Pop all the cards out and ensure they're fully seated, do the same for your RAM and also check all on board connectors etc.

I'm downloading the kernel dump as we speak and I'll get on that as soon as it's here.

From your symptoms it does rather sound graphics card related, so I'd second the question @SpyderTracks asked about whether Windows has been reinstalled and whether we can be certain the right graphics driver is installed?

Later Edit: A scan of your driver list show that you're running Malwarebytes Premium version, but there are also Windows Defender drivers loaded (Wdboot.sys, WdFilter.sys and WdNisDrv.sys). These might be loaded even if Defender real-time protection is disabled but it would be well worth just checking that MBAM is on and that Defender is off.

 

[NoddyPirate]

I've had my fingers burned before after spending time delving into a memory dump only for the problem to have been overclocking related.

😬😬😬😬😬 I’ll send some Ibuprofen and Aloe Vera ASAP......

 

[ubuysa]

That kernel dump is corrupted somehow, it's unreadable I'm afraid.

 

[seatuc]

That kernel dump is corrupted somehow, it's unreadable I'm afraid.

Many thanks for looking I've set it up now so the that its the kernal only in a dump file should I get another BSOD today. The BSOD 'please wait while we gather information' never gets pat 40% so im guessing thats why it wasn't readable?

 

[ubuysa]

Many thanks for looking I've set it up now so the that its the kernal only in a dump file should I get another BSOD today. The BSOD 'please wait while we gather information' never gets pat 40% so im guessing thats why it wasn't readable?

Do you have the page file set as 'system managed'? If not then please do do

Also set the dump type to Automatic.

 

[seatuc]

Whenever you're dealing with BSODs on an overclocked system the first thing to do every time is remove the overclock to ensure that it's not the problem. I've had my fingers burned before after spending time delving into a memory dump only for the problem to have been overclocking related.

We know that stuff moves in transit and that it's just come back from RMA suggests your issues could simply be a slightly dislodged card. The heavy graphics cards seem to suffer the most of course, but I would check everything inside. Pop all the cards out and ensure they're fully seated, do the same for your RAM and also check all on board connectors etc.

I'm downloading the kernel dump as we speak and I'll get on that as soon as it's here.

From your symptoms it does rather sound graphics card related, so I'd second the question @SpyderTracks asked about whether Windows has been reinstalled and whether we can be certain the right graphics driver is installed?

Later Edit: A scan of your driver list show that you're running Malwarebytes Premium version, but there are also Windows Defender drivers loaded (Wdboot.sys, WdFilter.sys and WdNisDrv.sys). These might be loaded even if Defender real-time protection is disabled but it would be well worth just checking that MBAM is on and that Defender is off.

I'll try everything in order as you've suggested. though I am quiet new to this so I wouldn't know what was a 'stock' clock to set it too in the 'pre windows' setup menu. Fast load is turned off as well as I've heard it can be problematic.

I am quite ginger about reseating the graphics cards due to them being in a water loop, though it is flexible hosing the reason it was RMA'd in the first place was a GPU block leak. I'll do the RAM. I've been running Speccy to check temps and at load they hover between 50 - 60 Degrees. Not sure if that's good or bad? However the top radiator seems to be sucking air in and front one blowing air out, I would have expected that to be the other way around.

With regards to MBAM, apologies I'm going to throw the obtuse card in here there doesn't appear to be an option in Windows Defender to turn if off? should I just stop MS Defender completely?

With regards to @SpyderTracks comments no I didn't reinstall windows when receiving the computer back, PCS didn't either, should I have done?

R.e Graphics drivers I've got the latest Nvidia drivers Ver 466.11 installed at time of BSOD

It probably sounds lame but I got Driver Easy to make sure I had the latest drivers across the board. Not sure if thats a con or not but seemed to do the job.

Many thanks again for your help I'll do a reseat and check the overclocking and see how that goes. though R.e the overclocking Im not sure what id be looking for in the setup? Would I need an updated BIOS? sorry stabbing in the dark now.

 

[seatuc]

Did PCS reinstall windows when they RMAd it, or have you done so recently?

No they didn't and I haven't since receiving the pc back from them, should I have?

 

[SpyderTracks]

It probably sounds lame but I got Driver Easy to make sure I had the latest drivers across the board. Not sure if thats a con or not but seemed to do the job.

This will be an issue and will have caused incompatibility on the OS. We won’t know which drivers it’s installed, so it’s impossible to troubleshoot really, the quickest and best solution is to do a clean install of windows.

I wouldn’t mess with the GPUs at all.

Start with a clean install. We need to be sure windows is clean and correctly configured before doing any form of testing.

 

[seatuc]

Do you have the page file set as 'system managed'? If not then please do do

Also set the dump type to Automatic.

Yes its set to automatically manage (im guessing thats what you mean by 'system managed?)

I've set the dump type to automatic

 

[seatuc]

This will be an issue and will have caused incompatibility on the OS. We won’t know which drivers it’s installed, so it’s impossible to troubleshoot really, the quickest and best solution is to do a clean install of windows.

I wouldn’t mess with the GPUs at all.

Start with a clean install. We need to be sure windows is clean and correctly configured before doing any form of testing.

I'll give it a go. Id had done a windows reinstall just before giving it to PCS for the leaking GPU issue. Hopefully 4th times a charm.

 

[SpyderTracks]

I'll give it a go. Id had done a windows reinstall just before giving it to PCS for the leaking GPU issue. Hopefully 4th times a charm.

Do you know how to do a clean install? What method would you go by?

 

[seatuc]

Do you know how to do a clean install? What method would you go by?

Using the method @Martinr36 gave me before


Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia website (they change so regularly the latest version isn't always in the Windows libraries).

 

[SpyderTracks]

Using the method @Martinr36 gave me before


Download a new copy of Windows using the Media Creation Tool to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia website (they change so regularly the latest version isn't always in the Windows libraries).

Cool, that’s perfect, sorry, some people aren’t sure how to clean install and I hadn’t read through the history of the thread.

Driver tools should never be used unless it’s from AMD / Intel. They inherently install incompatible or outdated drivers and should never be used. Always let windows update install all drivers it can and if there are any missing we’ll manually install them direct from the relevant manufacturer.