Bluetooth problem.

Z

zapaz

Active member
I just recieved my new PC yesterday and its fantastic, looks great, runs great, everything i hoped it would be, the only problem i am having is the bluetooth, cant for the love of money get my headphones to pair with it. I have tried the updated drivers, even tried the drivers i used on my windows 10 pc, which worked but no joy, it just comes up with this message "There are unauthorized Bluetooth adapters in your system, please remove or disable the devices, and click, OK". Is it safe to remove all bluetooth drivers and use my dongle plus drivers?
My headphones are Sony WH XB910N and this is my system spec...

Case
CORSAIR iCUE 5000T RGB MID TOWER GAMING CASE
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
AMD Ryzen 7 7800X3D Eight Core CPU (4.2GHz-5.0GHz/104MB w/3D V-CACHE/AM5)
Motherboard
ASUS® TUF GAMING B650-PLUS WIFI (AM5, DDR5, PCIe 4.0, Wi-Fi 6)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
Graphics Card
24GB AMD RADEON™ RX 7900 XTX - HDMI, DP - DX® 12
1st M.2 SSD Drive
512GB SOLIDIGM P44 PRO GEN 4 M.2 NVMe PCIe SSD (up to 7000MB/sR, 4700MB/sW)
1st M.2 SSD Drive
2TB CORSAIR CORE XT MP600 NVMe PCIe M.2 SSD (up to 5000 MB/R, 4400 MB/W)
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE CAPELLIX XT RGB High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD 2.5Gbe LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Cable Management
3 x PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Packaging
PCS Common Pack Large
Price: £0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.co.uk/saved-configurations/amd-am5-pc/JHKfQNcYSD/
 
SpyderTracks

SpyderTracks

We love you Ukraine
Best to troubleshoot the motherboard bluetooth, there's no need for an adapter.

If you fully uninstall all bluetooth devices and drivers and then reboot. Then go into optional updates and make sure any bluetooth drivers are installed.

Also are the antenna attached?

From there we cn do some troubleshooting.
 
Z

zapaz

Active member
Funny thing is, my son's turtle beach headphones pair just fine with its own dongle.
I the antenna important as i dont have it connected
So, completely remove ALL bluetooth entries in the device manager, reboot,while it reboots, power off and conect antenna then power back on with no dongle, right?
 
SpyderTracks

SpyderTracks

We love you Ukraine
zapaz said:
Funny thing is, my son's turtle beach headphones pair just fine with its own dongle.
I the antenna important as i dont have it connected
So, completely remove ALL bluetooth entries in the device manager, reboot,while it reboots, power off and conect antenna then power back on with no dongle, right?
Click to expand...
Without the antenna you won't have any signal.

Yep, remove all bluetooth devices in device manager. Power off, fit the antenna, then reboot and apply optional updates.

Then try repairing your sony headphones.

The other headphones are using their own dongle, so they're not using the PC bluetooth.
 
Z

zapaz

Active member
Nothing, no difference, weird
These are the entries for bluetooth in Device manager

1. Bluetooth Device (RFCOMM Protocol TDI)
2. Generic Bluetooth Adapter
3. Microsoft Bluetooth Enumerator
4. Microsoft Bluetooth LE Enumerator
 
SpyderTracks

SpyderTracks

We love you Ukraine
zapaz said:
Nothing, no difference, weird
These are the entries for bluetooth in Device manager

1. Bluetooth Device (RFCOMM Protocol TDI)
2. Generic Bluetooth Adapter
3. Microsoft Bluetooth Enumerator
4. Microsoft Bluetooth LE Enumerator
Click to expand...
Can you post a screenshot of your optional updates page? Doesn't look like the driver has been installed?
 
Z

zapaz

Active member
1709218083968.png
 
Z

zapaz

Active member
What driver should it be, the Realtek one?
If so, i t installs if i have my dongle connected but still makes no difference.
 
SpyderTracks

SpyderTracks

We love you Ukraine
zapaz said:
So which ones do i download?
Click to expand...
Could you post a screenshot of the network adapters section of device manager? We need to be sure we're installing the driver for the right chipset, looks like there are multiple possibilities on that model board which is really unsual without a different model number like an additional a at the end or V1 or something
 
SpyderTracks

SpyderTracks

We love you Ukraine
zapaz said:
WooHoo, working now, thanks for your help and your patience, time to get on with some gaming
Thank you
Click to expand...
No worries.

I've not really seen that before, normally if the bluetooth driver fails to install, the wifi would as well on a motherboard chip.

For the wifi to install correctly but not the bluetooth is weird. Plus for the board to have 3 separate possible wifi chipsets is weird too without revision numbers.

Damn Asus!

Glad it's working.
 
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