Boot but no display. Icue 100i issue?

K

keith2474

Member
Hey all
Got an issue, I updated my icue software yesterday and everything seemed fine.
Went to start the pc this morning and everything looked OK but no signal being detected on either monitor. No led on my keyboard. I shut down and was about yo restart when I noticed the red triangle and exclamation mark on the icue lcd display. I've tried powering down fully etc etc but nothing working so far.

Any ideas help greatly appreciated

Keith
 
SpyderTracks

SpyderTracks

We love you Ukraine
keith2474 said:
Hey all
Got an issue, I updated my icue software yesterday and everything seemed fine.
Went to start the pc this morning and everything looked OK but no signal being detected on either monitor. No led on my keyboard. I shut down and was about yo restart when I noticed the red triangle and exclamation mark on the icue lcd display. I've tried powering down fully etc etc but nothing working so far.

Any ideas help greatly appreciated

Keith
Click to expand...
Is this a pcspecialist system? Can you post your full specs from the order page please?
 
K

keith2474

Member
SpyderTracks said:
Is this a pcspecialist system? Can you post your full specs from the order page please?
Click to expand...
Hi yes this is a PCSPECIALIST system specs below
Showing Order Reference
CaseFRACTAL MESHIFY 2 LIGHT TEMPERED GLASS
Promotional ItemGet 4 games with select GeForce RTX 30 Series GPUs!
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Processor (CPU)AMD Ryzen 9 5950X 16 Core CPU (3.4GHz-4.9GHz/72MB CACHE/AM4)
MotherboardASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
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Change to: GIGABYTE X570S AORUS ELITE AX : ATX (USB 3.2 Gen 1, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)64GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (4 x 16GB)
Graphics Card24GB NVIDIA GEFORCE RTX 3090 Ti - HDMI, DP
Graphics Card Support BracketPCS ARGB GRAPHICS CARD SUPPORT BRACKET
1st M.2 SSD Drive2TB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7300MB/R, 6900MB/W)
1st Storage Drive8TB SEAGATE IRONWOLF PRO 3.5", 7200 RPM 256MB CACHE
DVD/BLU-RAY DriveNOT REQUIRED
External DVD/BLU-RAY Drive8x Slim USB 2.0 External DVD-RW
Memory Card ReaderUSB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power SupplyCORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor CoolingCORSAIR iCUE H100i ELITE LCD Display RGB CPU Cooler
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Change to: CORSAIR iCUE H150i ELITE LCD Display RGB CPU Cooler
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
Wireless Network CardASUS PCE-AX3000 Wi-Fi 6 (802.11ax) 2400Mbps/5GHz, 600Mbps/2.4GHz
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Change to: NOT REQUIRED
USB/Thunderbolt Options2 PORT (1 x TYPE A, 1 x TYPE C) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 3 to 6 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Last edited by a moderator:
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
CountingDown said:
That system came with Windows installed as you cannot proceed from the configurator with Recovery Media selected and no Windows...my guess they just blanked that out due to the key. Doesn't cover which WIndows it is but partly answers that
Click to expand...
Yeah if wondered if that might be the case but still handy to know the exact flavour that's installed
 
K

keith2474

Member
Apologies folks, yea I blanked it out due to the key.
It's win 11 home 64bit
Also it's a icue 150i if that makes a difference.
 
Last edited:
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
I wouldn't have thought updating icue would impact display output. Does it even POST? Any beeps from MB when it turns on?
 
K

keith2474

Member
Morning. The only reason I was thinking the icue is that's the only thing that had changed in the previous 24hours there is no beep, no post. I press the start button and the system appears to go through the startup but the monitor comes up no signal. I've tried different leads to both monitors I also disconnected everything so it was just a single monitor and still no signa, I did this with both.
 
K

keith2474

Member
Hi B4zookaw

I tried as you described but I couldn't get it to boot in safe mode. There has been a slight change, I am in discussion with tech support it may be a Motherboard or ram issue. I did get the PC to boot after discussion with the tech person to one monitor by removing the Ram and only having one stick in the first ram slot but if I add ram or try different ram configs I get no signal to the monitor again. Also if I turn off the second monitor then turn it on after the initial boot all of the desktop icons dissappear so both desktops are blank... I'm no PC expert and the advice and tips from everyone here is really appreciated.
I will keep you all posted on the outcome and if anyone has any ideas then please let me know.
 
Donnie_Brasco

Donnie_Brasco

Active member
@SpyderTracks yes, installed the update. Played around for a couple hours. Then my next boot up was about a week later. Nothing works. I’m getting a little orange light saying ‘VGA’ on my motherboard.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Donnie_Brasco said:
@SpyderTracks yes, installed the update. Played around for a couple hours. Then my next boot up was about a week later. Nothing works. I’m getting a little orange light saying ‘VGA’ on my motherboard.
Click to expand...
Do you know which update you applied? This is very odd behaviour for a software update, or was it the cooler firmware that updated?
 
Donnie_Brasco

Donnie_Brasco

Active member
I Remember downloading the Corsair update and that’s about it. I have the steel series software. Not sure if it had an update though.
 
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