Boot but no display. Icue 100i issue?

K

keith2474

Member
Donnie_Brasco said:
Honestly don’t know what to do at this point. As it’s completely disabled
Click to expand...
Hey Donnie

I have been in touch with tech support and they asked me to check the seating of the Ram and GPU which I did. It didn't help but I decided to try only one stick of Ram in the firdt slot and I got the pc to boot onto one monitor. ( I normally have 4 x16gb sticks) If I try to connect both monitors I lose all icons, it's a weird one. If I put more ram in it just doesn't boot again. Really scratching my head.
 
SpyderTracks

SpyderTracks

We love you Ukraine
keith2474 said:
Hey Donnie

I have been in touch with tech support and they asked me to check the seating of the Ram and GPU which I did. It didn't help but I decided to try only one stick of Ram in the firdt slot and I got the pc to boot onto one monitor. ( I normally have 4 x16gb sticks) If I try to connect both monitors I lose all icons, it's a weird one. If I put more ram in it just doesn't boot again. Really scratching my head.
Click to expand...
Would be worth checking your windows update history when you're next in to see if anything applied at the time you rebooted and the issue first occured.

If it is down to iCue, then you need to fully uninstall it off the system, also, run a clean of GPU drivers with DDU

www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.8.4

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com

Then reboot, reinstall GPU drivers and deal with iCue separately
 
Donnie_Brasco

Donnie_Brasco

Active member
UPDATE-
Took both ram out and cleaned. I put one back in and bios appears. What do you think the following steps should be to achieve start up
 
Donnie_Brasco

Donnie_Brasco

Active member
I’ve uninstalled ICUE AND installed the ‘new’ one off Corsair website. But it’s still V.4.33.138 and underneath it says loading error
 
T

TonyCarter

VALUED CONTRIBUTOR
Donnie_Brasco said:
I’ve uninstalled ICUE AND installed the ‘new’ one off Corsair website. But it’s still V.4.33.138 and underneath it says loading error
Click to expand...
The latest is v5.1

Release Notes

forum.corsair.com forum.corsair.com

But the download page seems to be slightly broken as it doesn’t show it if you use the drop-down…however it will show if you type “5.1” into the search bar…

IMG_0610.jpeg
 
Last edited:
Donnie_Brasco

Donnie_Brasco

Active member
So in conclusion. I’ve done everything as stated. I found out that 1 of my ram sticks will load up pc. The other one don’t. Assuming faulty ram stick. I’m going to completely reset the pc. And try both. If that ram don’t work I’ll need a new ram stick
 
K

keith2474

Member
Evening all.

Just an update to the original post.
After some great help from the PC specialist team it turns out that it was an issue with the ram. I had contact with the guys over the weekend and i received some shiny new ram on Tuesday and hey presto the system booted after changing out the ram.the system feels like it is running better than ever but that may be because i was running with 16gb for a week :)

Once again thanks to all who posted with potential solutions and help and a big thank you to Stephen M from the tech support team.
 
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