Booting Up

[lionwing]

Good morning all.

One of the family PC's has presented me with the screens shown below this morning.

I'm unsure on what to do next.

Any suggestions please?

 

[ubuysa]

Download CrystalDisk Info (Standard Edition) and post a screenshot of the SMART data for that drive on here.

Do PLEASE backup everything on that drive NOW - just in case.

 

[lionwing]

Download CrystalDisk Info (Standard Edition) and post a screenshot of the SMART data for that drive on here.

Do PLEASE backup everything on that drive NOW - just in case.

Thank you. I've no idea who to move beyond that second screen though?

 

[ubuysa]

Thank you. I've no idea who to move beyond that second screen though?

What second screen? Install CrystalDiskInfo then start it. On the window that opens click the right arrow near the top to select the appropriate drive (it cycles through them) and post a screenshot of the window on the affected drive....

 

[lionwing]

What second screen? Install CrystalDiskInfo then start it. On the window that opens click the right arrow near the top to select the appropriate drive (it cycles through them) and post a screenshot of the window on the affected drive....

Second screen = second image in my post.

How do I move past that to the desktop so that CrystalDiskInfo can be installed?

 

[ubuysa]

Second screen = second image in my post.

How do I move past that to the desktop so that CrystalDiskInfo can be installed?

Press F10 and select Exit Without Saving.

 

[lionwing]

Thanks for the help but the PC will not boot into Windows fully.

It eventually cycles to a login screen but will not progress beyond that.

 

[ubuysa]

Thanks for the help but the PC will not boot into Windows fully.

It eventually cycles to a login screen but will not progress beyond that.

Boot the Windows install DVD or USB stick, select Repair My Computer and run Startup Repair.

 

[lionwing]

That didn't work.

Could be needing to return to PCS.

 

[ubuysa]

That didn't work.

Could be needing to return to PCS.

Did the Windows install media boot OK? We're you able to get into Repair My Computer?

 

[lionwing]

Did the Windows install media boot OK? We're you able to get into Repair My Computer?

I was able to use a USB to boot to Windows Repair but none of the options have worked so far.