Brand New PC Specialist PC Crashing

S

Slap_You7

Active member
ubuysa said:
From the logs you uploaded the issue you're having is definitely related to the graphics card. In the System log we see error messages for nvlddmkm.sys associated with each of the 0x116 bugchecks...
Code: 
Log Name:      System
Source:        nvlddmkm
Date:          07/08/2024 21:01:53
Event ID:      153
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Daiva
Description:
The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3
Error occurred on GPUID: b00

The message resource is present but the message was not found in the message table
In your Application log there are a couple of OpenGL driver errors, these too are graphics related as you can see from the error information...
Rich (BB code): 
Log Name:      Application
Source:        NVIDIA OpenGL Driver
Date:          07/08/2024 22:18:18
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Daiva
Description:
The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The GPU has been disconnected and this application may become unresponsive.

Error code: 10
 (pid=16644 tid=19968 steamwebhelper.exe 64bit)

Visit http://www.nvidia.com/page/support.html for more information.

The message resource is present but the message was not found in the message table
Note the error data I highlighted above.

Also in your Application log there are crashes of the Desktop Windows Manager component of Windows (DWM) and these are almost guaranteed to be due to a graphics problem...
Code: 
Log Name:      Application
Source:        Application Error
Date:          07/08/2024 21:02:27
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords: 
User:          Window Manager\DWM-1
Computer:      Daiva
Description:
Faulting application name: dwm.exe, version: 10.0.22621.3672, time stamp: 0x85e98d33
Faulting module name: dwmcore.dll, version: 10.0.22621.3810, time stamp: 0x5ddf757a
Exception code: 0x8898008d
Fault offset: 0x000000000011f611
Faulting process id: 0x0x7F8
Faulting application start time: 0x0x1DAE8F3E1F8A56D
Faulting application path: C:\windows\system32\dwm.exe
Faulting module path: C:\windows\system32\dwmcore.dll
Report Id: ebaccc49-f40f-4320-947a-2572ca0cd359
Faulting package full name:
Faulting package-relative application ID:
If removing and reseating the graphics card doesn't help then I would contact PCS. This should not be a Windows or driver problem because PCS did the install.

Incidentally, have you activated your copy of Windows? See Settings > System > Activation. I ask because there are licensing error messages in your Application log....
Code: 
Log Name:      Application
Source:        Microsoft-Windows-Security-SPP
Date:          08/08/2024 17:08:53
Event ID:      8198
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Daiva
Description:
License Activation (slui.exe) failed with the following error code:
hr=0x80004005
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=NetworkAvailable
You bought Windows with the PC so there shouldn't be any issues with activation.
Click to expand...
Thanks for the insight, I will contact pcs. Will check windows activation once back from work. You are right about windows, it has been activated yesterday after I got the logs. Is this normal practice for pcs not to activate them? I’d assume this would have been picked up by pcs when testing the system as well as QA team.

Do these errors suggest gpu hardware issue then rather than software?
 
Last edited:
Scott

Scott

Behold The Ford Mondeo
Moderator
If you are confident the GPU was physically removed and re-seated, and not just pushed/prodded/wiggled around for a solidity check then I would think the last thing that could be done is a removal and re-installation of the drivers.

To remove the drivers use DDU to uninstall them fully.
Install the latest drivers directly from Nvidia.

This is the first step that PCS will do likely over remote so if you want to simply contact them and have them help with this process then it's a fair shout.

After that, it's more than likely hardware so I think they would ship out a new card. If there is no confidence in fitting it though the whole PC has to go back for the swap.
 
S

Slap_You7

Active member
Scott said:
If you are confident the GPU was physically removed and re-seated, and not just pushed/prodded/wiggled around for a solidity check then I would think the last thing that could be done is a removal and re-installation of the drivers.

To remove the drivers use DDU to uninstall them fully.
Install the latest drivers directly from Nvidia.

This is the first step that PCS will do likely over remote so if you want to simply contact them and have them help with this process then it's a fair shout.

After that, it's more than likely hardware so I think they would ship out a new card. If there is no confidence in fitting it though the whole PC has to go back for the swap.
Click to expand...
That was my next step to do a clean install of the GPU Driver and run some tests. I have contacted PCS this morning and will see what they suggest. Any website suggestion for a good DDU?
 
Scott

Scott

Behold The Ford Mondeo
Moderator
DDU is it's own software:

www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.8.5

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com
 
S

Slap_You7

Active member
Scott said:
DDU is it's own software:

www.guru3d.com

Display Driver Uninstaller (DDU) download version 18.0.8.5

Download Display Driver Uninstaller (DDU) - Remove AMD/NVIDIA/INTEL Graphics Drivers Cleanly - DDU is a driver removal utility that helps you completely uninstall AMD/NVIDIA graphics card drivers and packages from your system, leaving no leftovers behind, including registry keys, folders, files...
www.guru3d.com www.guru3d.com
Click to expand...
Thanks will run this tomorrow morning when home, removed the card completely today. Was easy enough, no bent or broken, discolored pins. When booting up, black screen, switched display port on GPU and then worked again. Is there any chance that the screws holding the card somehow moves the GPU from it's place? as mentioned before it the motherboard and GPU doesn't sit very flush to the case. Probably should have got the better case in the first place and overall the cables are very tight with not much movement. My PC that was built by PCS 3 years ago seems to have been put together with a lot more attention to detail.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
What screws are holding the card? You could try running it without having it securely mounted. I would do this with it lying on its side though, just to prevent any sag or stress.
 
S

Slap_You7

Active member
Scott said:
What screws are holding the card? You could try running it without having it securely mounted. I would do this with it lying on its side though, just to prevent any sag or stress.
Click to expand...
Just little ones on the back of the case, I will try that if new drivers do not help
 
S

Slap_You7

Active member
Scott said:
What screws are holding the card? You could try running it without having it securely mounted. I would do this with it lying on its side though, just to prevent any sag or stress.
Click to expand...
Did all the steps, fresh install using DDU, 2min in green lines appearing. ran Dxdiag and getting error There is a problem with NVIDIA GeForce RTX 3060 device. For more information, search for 'graphics device driver error code 43'
Started an RMA, I hope it's just the faulty GPU with an easy swap fix.
 
Scott

Scott

Behold The Ford Mondeo
Moderator
Slap_You7 said:
Did all the steps, fresh install using DDU, 2min in green lines appearing. ran Dxdiag and getting error There is a problem with NVIDIA GeForce RTX 3060 device. For more information, search for 'graphics device driver error code 43'
Started an RMA, I hope it's just the faulty GPU with an easy swap fix.
Click to expand...

Certainly sounds the case to me. At least now you'll know the swap is straight forward enough now.
 
S

Slap_You7

Active member
Scott said:
Certainly sounds the case to me. At least now you'll know the swap is straight forward enough now.
Click to expand...
Last question, since the gpu will be swapped for the same model. I’m assuming I won’t have to reinstall the drivers or is recommended to install fresh ones again?
 
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