BSOD Frequently on New Recoil Series Laptop

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cookiedude

Active member
Hi all, I bought myself a recoil series custom laptop that I'm very happy with. The issue however is that I'm experiencing random BSOD events and have had maybe 3 in the last couple of weeks. I saw another thread on the forum with a similar situation on a custom desktop so as that user was advised, I have uploaded my MEMORY.DMP file for someone to have a look at who is a bit more techno-literate than I am. It can be downloaded here:

MEMORY.DMP

drive.google.com drive.google.com

The other user was told his issue was a hardware one and to request an RMA so before contacting them, I wanted to know if anyone could identify my issue as being 'benign' or requiring RMA.


Thanks for reading :)
 
SpyderTracks

SpyderTracks

We love you Ukraine
cookiedude said:
Hi all, I bought myself a recoil series custom laptop that I'm very happy with. The issue however is that I'm experiencing random BSOD events and have had maybe 3 in the last couple of weeks. I saw another thread on the forum with a similar situation on a custom desktop so as that user was advised, I have uploaded my MEMORY.DMP file for someone to have a look at who is a bit more techno-literate than I am. It can be downloaded here:

MEMORY.DMP

drive.google.com drive.google.com

The other user was told his issue was a hardware one and to request an RMA so before contacting them, I wanted to know if anyone could identify my issue as being 'benign' or requiring RMA.


Thanks for reading :)
Click to expand...
Can you post your full specs from the order page?
 
ubuysa

ubuysa

The BSOD Doctor
Well....in the absence of a full spec, which would have been useful (and since we can give software advice to anyone) here's my analysis of your memory dump....

The stop code for this BSOD was a DRIVER_POWER_STATE_FAILURE, which means that the bug check happened because a driver or a device entered an invalid or inconsistent power state. Power state changes happen when the system becomes idle and devices and their drivers go into low power states. This is extremely common on laptops as a way of lengthening battery life.

In your dump the process in control at the time of the bug check was the System process and the active thread was the Idle thread. This is the thread that is dispatched when a CPU has no work on its dispatch queue and it is this that triggers the power state transistions of several devices.

The initial dump triage function points clearly at the nvlddmkm.sys driver, that's the Nvidia graphics driver.

The call stack also shows five calls to dxgkrnl.sys followed by a very large number of calls to nvlddmkm.sys (none of which ever return) before we get the IRP timeout and the bug check. The dxgkrnl.sys driver is the DirectX graphics driver.

The failure bucket id is 0x9F_3_DXG_POWER_IRP_TIMEOUT_nvlddmkm!unknown_function. The 0x9F is the stop code, the 3 is the exception code (IRP held for too long), the DXG_POWER_IRP_TIMEOUT indicates the failure type (an interrupt request process (IRP) for DirectX was held for too long), and the nvlddmkm!unknown_function indicates the failing driver (nvlddmkm.sys) and the cause (an unknown_function). That might be the driver trying to do something invalid or the graphics card itself having a problem.

The IRP that was held for too long also clearly shows nvlddmkm.sys as the holding driver.

The problem would thus appear to be either the Nvidia graphics driver (nvlddmkm.sys) or possibly the graphics card itself.

BUT

The list of driver calls for the active thread shows a great many calls to the amdkmdag.sys driver and this is part of the AMD chipset driver. We know from experience that there is a close relationship between nvlddmkm.sys and amdkmdag.sys so it's entirely possible that the AMD chipset drivers are the root cause but that nvlddmkm.sys is getting the blame. On the other hand of course it really could be an nvlddmkm.sys driver error or a graphics card error.

I would suggest that in the first instance you check that your AMD chipset drivers are up to date. Use the AMD Driver Support Tool to do that. If the problem still persists after that then use DDU to uninstall the Nvidia chipset driver and then download and install the latest Nvidia driver for your build - do this manually, not via GeForce Experience. When installing the Nvidia driver be sure NOT to select any Nvidia audio components, we have had reports of these interfering with the standard audio drivers.
 
C

cookiedude

Active member
Hey! Terribly sorry for not providing specs! And for the late reply... I really appreciate your insight! A really thorough analysis thank you.

I have to go over what you said again in detail but I think you may be right. This is my first machine with an AMD CPU so I'm not used to it and therefore, my usual process of setting up the pc didnt involve installing any AMD drivers or software (after PC Specialists initial setup).

The specs are as follows. And sorry, the actual product names are in french so i translated them:


Chassis & DisplayRecoil Series : Screen LED matte 15,6 inches 165 Hz sRGB 100 % QHD (2560 x 1440)
Processor (CPU)Processor 8 Core AMD Ryzen™ 9 5900HX (3,3 GHz, 4,6 GHz Turbo)
Memory (RAM)32 Gb Corsair 2933 MHz SODIMM DDR4 (2 x 16 Gb)
Graphics CardNVIDIA® GeForce® RTX 3080 - 16 Gb RAM video GDDR6 - DirectX® 12.1
1st M.2 SSD Drive1 Tb SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500 Mo/R, 3300 Mo/W)
Memory Card ReaderIntegrated SD Card Reader
AC Adaptor230 W
Power Cable1 European power cable 1 m (C13/14)
BatteryIntegrated 94 WH Lithium ion battery Recoil Series
Thermal PasteTHERMAL PASTE ARCTIC MX-4 EXTREME CONDUCTIVITY
Sound CardHigh Definition Audio 2 channel + plug MIC/headphones
Bluetooth & WirelessGIGABIT LAN & KILLER™ WI-FI-AX 1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options1 PORT USB 3.2 (Type C) + 3 PORTS USB 3.2
Operating SystemWindows 10 Family 64 bits
Operating System LanguageUK - English
Windows Recovery MediaMulti language restore image Windows 10 - USB key
BrowserGoogle Chrome™


Once again thanks a million. I will read in depth your response, download the chipset drivers and report back ASAP.


Have a great day.

- Cookiedude
 
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