BSOD while idle

A

AlbDel

Active member
I've bought my laptop in December and was getting BSOD rarely but after a month they started continuosly.

After many emails to assistance and windows' reinstallations I've sent the pc back for assistance.

Got it back after 45 days and pc is in the same condition as they've just reinstalled windows.

So, since I don't want to be without a laptop for another month and a half I decided to try and get help.

So, the laptop crashes the most when it's idle (it even bsod when finishing the windows installation), when playing (stressed) rarely crashes.
Also I already did a MemTest and got no errors after 6 hours.

Attached there's the events from Event Viewer (Application and System)

Check this post for the dump: https://www.pcspecialist.co.uk/forums/threads/bsod-while-idle.79636/#post-583780

I'm now pretty sure there's something wrong with CPU / Integrated GPU.

Right now the installation is a clean one with all updates and drivers installed + 7zip and chrome.

Telaio e display
Optimus Series: widescreen LED 72% NTSC opaco, full HD 17,3" e 144 Hz (1920 x 1080)
Processore (CPU)
Processore AMD Ryzen™ 7 4800H 8 core (2,9 GHz, 4,2 GHz Turbo)
Memoria (RAM)
DDR4 SODIMM Corsair 2666 MHz 32 GB (2 da 16 GB)
Scheda grafica
NVIDIA® GeForce® RTX 2060 – RAM video 6,0 GB GDDR6 – DirectX® 12.1
1o drive SSD M.2
SSD PCIe INTEL® 665p M.2 NVMe 1 TB (fino a 2000 MB/sR | 1925 MB/sW)
Lettore di schede di memoria
Lettore di schede 3 in 1 integrato (SDHC/SDXC/SD full size)
Adattatore CA
1 adattatore CA 180 W
Cavo di alimentazione
1 cavo di alimentazione europeo a trifoglio 1 metro
Batteria
Batteria agli ioni di litio integrata (46 Wh) - Serie Optimus
Pasta termica
PASTA TERMOCONDUTTIVA ARCTIC MX-4 EXTREME
Scheda audio
Audio alta definizione 2 canali + Jack microfono/cuffie
Scheda di rete wireless
LAN GIGABIT e WIRELESS INTEL® Wi-Fi 6 AX200 (2,4 Gbps) + BT 5.0
Opzioni USB/Thunderbolt
1 PORTA USB 3.1 (tipo C) + 2 PORTE USB 3.0 + 1 PORTA USB 2.0
Lingua tastiera
TASTIERA ITALIANA RETROILLUMINATA RGB OPTIMUS SERIES
Sistema operativo
NESSUN SISTEMA OPERATIVO RICHIESTO
Lingua del sistema operativo
Italia/Italia – Lingua italiana
Supporto di ripristino Windows
NESSUN RIPRISTINO RICHIESTO
Software Office
Prova GRATUITA 30 giorni di Microsoft 365® (richiesto sistema operativo)
Antivirus
NESSUN SOFTWARE ANTIVIRUS
Browser
Microsoft® Edge (solo con Windows 10)
Tastiera e mouse
MOUSE TOUCHPAD 2 PULSANTI INTEGRATO
Webcam
WEBCAM HD 1 MP INTEGRATA
Garanzia
Garanzia Oro 3 anni (2 anni Ritiro e reso, 2 anni Ricambi, 3 anni Manodopera)
Garanzia dead pixel
Garanzia dead pixel 1 anno inclusi costi di manodopera e trasporto
Consegna
3 GIORNI PER LA SPEDIZIONE IN ITALIA
Tempo di costruzione
Costruzione standard – da 17 a 19 giorni lavorativi
Libro di benvenuto
Libro di benvenuto PCSpecialist - Italia
 

Attachments

  • bsod_events.zip
    103.6 KB · Views: 239
  • bsod_events.zip
    103.6 KB · Views: 223
Last edited:
Bhuna50

Bhuna50

Author Level
I’m no linguist but looks like you’ve ordered without Windows so can you tell us how you went about installing / activating Windows?

You say clean install - did that include deleting all partitions?

Have you run all Windows updates?

Installed graphics drivers?



Sent from my iPhone using Tapatalk
 
A

AlbDel

Active member
Installed windows via USB from the Windows downloader thing from Microsoft.

Yes, deleted all partitions and created 2 fresh.

I've installed nothing other than 7zip.

I will now run all the updates from Windows Update.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
AlbDel said:
Installed windows via USB from the Windows downloader thing from Microsoft.

Yes, deleted all partitions and created 2 fresh.

I've installed nothing other than 7zip.

I will now run all the updates from Windows Update.
Click to expand...
Once you've run all updates till no more, even across reboots, then check in device manager and see if it shows any unknown devices
 
Bhuna50

Bhuna50

Author Level
If you haven’t run all updates then windows is not yet fully configured so you may experience errors.

As Martin says run all updates then check Device Manager.



[emoji2]


Sent from my iPhone using Tapatalk
 
ubuysa

ubuysa

The BSOD Doctor
Your System log contains a KMODE_EXCEPTION_NOT_HANDLED stop code with an exception code of 0xC0000005 (dated 15th March at 21:07), which is an access violation. These types of BSOD are almost always caused by a bad or missing third-party driver. The System log entry indicates that a kernel dump was written to C:\Windows\Memory.dmp. Please upload that dump to the cloud with a link to it here.

There is nothing of interest in your Application log.

As above, if Windows is not installed properly or if you don't have all the correct drivers installed this BSOD (and others) is very likely.
 
SpyderTracks

SpyderTracks

We love you Ukraine
AlbDel said:
Installed windows via USB from the Windows downloader thing from Microsoft.

Yes, deleted all partitions and created 2 fresh.

I've installed nothing other than 7zip.

I will now run all the updates from Windows Update.
Click to expand...
You mention you created 2 fresh paritions, were they both on the OS drive?
 
A

AlbDel

Active member
Done, there were 2 problems with unknown devices (hidden) in the device manager so I've installed the drives given by PCS (while still BSODing during installations). Now seems to no longer crash often, until now got no BSOD while it still randomly freezes and the screen flickers as it was about to crash but recovered. I'll keep the post updated.

EDIT: Yes, there's only one drive, 2 partitions
 
Last edited:
Bhuna50

Bhuna50

Author Level
What were the missing drivers. Should go to manufacturers website first NOT PCS ones as they might be out of date too.

Have you installed the control centre.

Have you installed GPU drivers from nvidia site?


Sent from my iPhone using Tapatalk
 
A

AlbDel

Active member
So a little update.
Reinstalled windows because I didn't partition correctly the SSD so I had to reinstall it. As soon as I was finished installing drivers and updates two blue screens appeared.
All the drivers were installed (and aside from Card Reader and Audio) from productors websites. Also installed the Gaming Center U.
The screen still randomly flickers / freezes as like it's about to crash.

Attached there are the event logs and mini dumps. Also here's the MEMORY.DMP: https://drive.google.com/file/d/16qfKhl9jVcAZuq911YgLntX_PRWh51wm/view?usp=sharing
 

Attachments

  • MiniDumps.zip
    461.4 KB · Views: 172
  • events.zip
    143 KB · Views: 205
ubuysa

ubuysa

The BSOD Doctor
Many apologies @AlbDel, I missed that you posted a link to the kernel dump in your original post! 😳

The stop code (as mentioned from your System log) is a KMODE_EXCEPTION_NOT_HANDLED stop code with an access violation exception. This stop code really is almost always a driver error and usually a third party driver error.

In the dump the initial triage analysis points clearly at ndis.sys, the Network Driver Interface Specification driver - a component of Windows and thus extremely unlikely to be at fault. In the stack trace it's abundantly clear that TCP/IP network exchanges were taking place (hence the involvement of ndis.sys), the final system function call before the bug check was ndis!ndisMSendCompleteNetBufferListsInternal+0x1f1 and although Microsoft don't document these internal functions it's clear from the name that this was the end of a TCP/IP datagram end operation and this function was likely clearing the send buffer. It thus appears that the problem is definitely networking related.

I see that you still have two unknown devices shown in device manager and these could well be the source of these networking issues. You can find out what these unknown devices are and we may then be able to locate the right driver for them. To identify these devices do the following for each one....

1. Open Device Manager, right-click on the first unknown device and select Properties.

2. Click the Details tab and in the pull-down Property menu click on Hardware IDs.

3. Post a screenshot of that output.

Darn. You've just cross-posted with your latest post so all the above is worthless. 😦

I'll download that kernel dump and report back tomorrow. :)
 
A

AlbDel

Active member
I have just one missing device (it's not unknown).
1615924401786.png

No hardware ID
1615924453313.png
 
ubuysa

ubuysa

The BSOD Doctor
AlbDel said:
I have just one missing device (it's not unknown).
View attachment 23773
No hardware ID
View attachment 23774
Click to expand...
That looks like a Bluetooth filter driver. It should be part of the wireless driver.

My quick initial analysis of your latest dump is different from the previous one but with one thing in common - both failures relate to memory buffers. It's important to get your RAM checked. TBH the best way to do that is to remove one stick and just run with one. If you still have issues then remove that and insert just the other one. Since you were having BSODs at install time(?) I'd suggest you try an install with just one RAM stick. If that BSODs swap the sticks and try installing again.

Hang on.....the failing driver in this dump is amdkmdag.sys, one of the AMD chipset drivers....

Code: 
fffff001`272c1178  fffff804`7fb72e8b Unable to load image \SystemRoot\System32\DriverStore\FileRepository\u0364232.inf_amd64_ac01b1fb8d253d0b\B364161\amdkmdag.sys, Win32 error 0n2
 amdkmdag+0x1c62e8b

...have you installed the AMD chipset drivers? Windows Update doesn't always find them. Go to https://www.amd.com/en/support and use that to download and install the AMD chipset drivers. Without those you will have issues.
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
AlbDel said:
Don't I lose my warranty by opening the laptop?
Click to expand...
No, as long as you don't physically damage anything

from the T&C's

7.8Unlike with most computer companies, we allow you to open your case and install your own components without voiding your warranty on the following conditions:

  • If the actions of the person installing the components cause damage to the computer, your warranty will be void;
  • If you install components that are not purchased from us and they cause problems with your computer, your warranty will be void;
  • If you install components that are not purchased from us we will in no way support you in installing them or with any problems you have relating to the components you have installed.
  • We will support you in installing components purchased from us providing you have purchased them through the upgrade service available on your online account.
 
A

AlbDel

Active member
ubuysa said:
Hang on.....the failing driver in this dump is amdkmdag.sys, one of the AMD chipset drivers....

Code: 
fffff001`272c1178 fffff804`7fb72e8b Unable to load image \SystemRoot\System32\DriverStore\FileRepository\u0364232.inf_amd64_ac01b1fb8d253d0b\B364161\amdkmdag.sys, Win32 error 0n2
amdkmdag+0x1c62e8b
...have you installed the AMD chipset drivers? Windows Update doesn't always find them. Go to https://www.amd.com/en/support and use that to download and install the AMD chipset drivers. Without those you will have issues.
Click to expand...

Which chipset do I have?
I've checked with CPUZ and says
1616006499530.png


I'm guessing this is the right one?

1616006526115.png
 
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