BSOD while idle

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AlbDel

Active member
No luck with either RAM sticks. Still getting BSODs. Now added both back on.
Yet another MEMORY.DMP (the pc crashed various times before I was able to grab it)

MEMORY_3.zip

drive.google.com drive.google.com
 
SpyderTracks

SpyderTracks

We love you Ukraine
AlbDel said:
Since I thought it was the integrated graphics card I've connected a second monitor and disabled the one used by the integrated Graphics, sadly I still got a few blue screens.

MEMORY.DMP: https://drive.google.com/file/d/1Zi801ZS14eFSi_zmCgszHfYEehZcPPFC/view?usp=sharing

I'm gonna stop now since it's crashing more than often. I'm barely able to send the MEMORY.DMP
Click to expand...
You can't disable on board graphics as it needs that to run the screen.

Unfortunately you've now likely got loads of drivers conflicting, I would do a fresh install.

All you need for the AMD chipset is the AMD updater from here: https://www.amd.com/en/support

When first installing windows, you delete all partitions on the OS drive and just install to the blank space, don't create any new partitions at all, windows will do all that for you.
 
ubuysa

ubuysa

The BSOD Doctor
AlbDel said:
Which chipset do I have?
I've checked with CPUZ and says
View attachment 23817

I'm guessing this is the right one?

View attachment 23818
Click to expand...
I've never used the AMD driver support tool I linked to - I don't have any AMD products here - but it's my understanding that the tool I linked to identifies the required drivers for you. The website says this...

Download the Combined Chipset and Radeon Graphics driver installer and run it directly onto the system you want to update. This installer will download and install only the components your system needs to be up to date. Note: An internet connection is required.
Click to expand...

...which certainly suggests that the tool downloads and installs those drivers that you need. Can someone with experience of the AMD Drivers and Support Tool comment please?

I don't know what drivers you have just installed but you can't 'guess' with chipset drivers (or with any drivers).

I'm in complete agreement with @SpyderTracks that your system is now in an unknown state as far as drivers are concerned. I'm not even sure it's worthwhile looking at your latest dumps (though I will). You need to do a fully clean install, deleting all UEFI partitions and allowing Windows Update to install all drivers it can, then run the AMD tool I've linked to (the same one that @SpyderTracks has linked to), then download and install the latest driver for your 2060 from the Nvidia website.
 
ubuysa

ubuysa

The BSOD Doctor
Since you took the time to upload them I've looked at your dumps.

031721-9015-01.dmp (Wed Mar 17 20:58:49.683 2021) is a minidump with a stop code or IRQL_NOT_LESS_OR_EQUAL which is always a driver issue, usually a third party driver. In this case the driver in question is stornvme.sys which is the NVMe SSD driver. The stack trace for the active thread shows a storport!RaidAdapterRequestComplete+0x15d system function call immediately prior to the bug check. You don't have a RAID config - unless you've changed some BIOS settings? This leads me to believe that you have the wrong chipset drivers installed.

The first kernel dump (Wed Mar 17 21:45:47.145 2021) is also an IRQL_NOT_LESS_OR_EQUAL stop code, the failing driver here is amdkmdag.sys. This is the ATI Radeon Kernel Mode Driver, which is strange because you don't have a Radeon graphics card? The stack trace for the active thread shows a nt!CcGetPartition+0xb0 system function call which is of course disk related and since you only have on drive this has to relate to your NVMe SSD again. This also leads me to believe that you have the wrong drivers installed.

The second kernel dump (Wed Mar 17 22:13:03.873 2021) is an ATTEMPTED_WRITE_TO_READONLY_MEMORY stop code, this is also always a driver and almost always a third party driver. In this case the failing driver is fwpkclnt.sys, which is the Windows FWP/IPsec Kernel-Mode API, a network security driver. The stack trace for the active thread shows a fwpkclnt!FwppNetBufferListAssociateContext+0x13c system function call immediately prior to the bug check. The list of driver calls made by the active thread however shows an error for amdkmdag.sys again and also an error for nvlddmkm.sys, the Nvidia graphics driver - this may be a symptom of the amdkmdag.sys driver error however. This also leads me to believe that you have the wrong drivers installed.

As suggested already I think you need to start again with a clean install and the correct AMD chipset drivers. I also think it's worth removing your M.2 SSD and reseating it fully. I suggest this partly because we know that M.2 drives can move and do cause some weird problems, but also because two of these dumps are SSD related driver failures.

A clean install is the next step though. If you need more help on how to do that just say. :)
 
A

AlbDel

Active member
I'll do a clean install.
Also on PCSpecialist's website there are "AMDRaid drivers" but have a loong guide on how to install them (that also I don't fully understand) on how to install them so I've not* installed them. (Also I've changed nothing in BIOS)

I've attached the guide so I don't know if that might have something to do with the crashes.
 

Attachments

  • AMD NVMe SATA RAID Quick Start Guide for Windows Operating Systems_1.01.pdf
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ubuysa

ubuysa

The BSOD Doctor
AlbDel said:
I'll do a clean install.
Also on PCSpecialist's website there are "AMDRaid drivers" but have a loong guide on how to install them (that also I don't fully understand) on how to install them so I've not* installed them.

I've attached the guide so I don't know if that might have something to do with the crashes.
Click to expand...
You only have one drive so a RAID configuration is impossible, so don't go down that road. I've no idea why there was a RAID related function call, Microsoft don't publish the documentation for these internal system calls so it's impossible to know what they're actually doing.

Have you made any BIOS changes?
 
A

AlbDel

Active member
Got out and in the M.2 and RAMs. Also did a clean install.
Got 4 blue screens after setting everything back up.
The last 3 of them didn't write the dump as they got stuck to 0%
20210318_214649 (1).jpg

The last one was PAGE_FAULT_IN_NONPAGED_AREA but with no mention of the driver.
The first one didn't write the whole page.

The other one managed to write the dump and here it is: https://drive.google.com/file/d/1rvcCFpuIZwIbIbz9n2_Zqu7bU20nloIP/view?usp=sharing
 
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FerrariVie

FerrariVie

Super Star
ubuysa said:
I've never used the AMD driver support tool I linked to - I don't have any AMD products here - but it's my understanding that the tool I linked to identifies the required drivers for you. The website says this...



...which certainly suggests that the tool downloads and installs those drivers that you need. Can someone with experience of the AMD Drivers and Support Tool comment please?
Click to expand...
I've tried this now and it doesn't seem to work, which is a bummer. Having a software to search for up-to-date chipset drivers would be great to have. I need to do that manually every once in a while.

1616110355146.png

Clicking on the "more details" takes me to this page: https://www.amd.com/en/support/kb/faq/gpu-kb182
 
ubuysa

ubuysa

The BSOD Doctor
FerrariVie said:
I've tried this now and it doesn't seem to work, which is a bummer. Having a software to search for up-to-date chipset drivers would be great to have. I need to do that manually every once in a while.

View attachment 23873

Clicking on the "more details" takes me to this page: https://www.amd.com/en/support/kb/faq/gpu-kb182
Click to expand...
I don't think your Windows system is installed correctly at all. The AMD tool that I linked will find the right drivers for Radeon graphics cards AND Ryzen chipsets. That the tool doesn't seem to see your Ryzen CPU and thinks you have some sort of Radeon graphics card (when you don't) isn't at all what would be expected. That a previous dump seemed to be trying to use RAID functions is also evidence that your system is currently all messed up.

As @SpyderTracks says, how did you reinstall and from where did you source your drivers?
 
A

AlbDel

Active member
As before, installed with a Pen Drive from official Windows 10 Downloader.
Drivers from the respective vendors and if I didn't find them I would use PCSpecialist's ones.
Used AMD's driver installer for AMD (it installed all the needed driver, from Integrated GPU to Chipset) and got NVIDIA drivers from their website (2060 laptop game ready).
Audio, Card Reader, LAN and Gaming Center U from PCS.
 
SpyderTracks

SpyderTracks

We love you Ukraine
AlbDel said:
As before, installed with a Pen Drive from official Windows 10 Downloader.
Drivers from the respective vendors and if I didn't find them I would use PCSpecialist's ones.
Used AMD's driver installer for AMD and got NVIDIA drivers from their website (2060 laptop game ready).
Audio, Card Reader, LAN and Gaming Center U from PCS.
Click to expand...
Did you delete all partitions before installing windows?

That’s not the best way to install drivers and will likely mean you have conflictions.
 
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