Installed the new ram and the computer restarts, sleeps etc fine with iCue installed but it has no twice done the same thing as happened when trying to restart, but it has happened suddenly during use. No signal to monitor, keyboard and mouse off, orange Dram light etc.
Can I change the colours on CORSAIR H100x cooler? and (windows 11 help)
- Thread starter dsweeting
- Start date
Ekans2011
VALUED CONTRIBUTOR
For what crazy reason did you install Norton???
It's utterly useless; it only causes issues and slows down the entire system. Delete it ASAP.
Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.
support.norton.com
I get it for free and I’ve had several laptops with it and 3 PCs since at least 2005, never had any issues or slowing down. I’ve tried a few others since and they were bad.For what crazy reason did you install Norton???
It's utterly useless; it only causes issues and slows down the entire system. Delete it ASAP.
Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool helps to uninstall and reinstall most Norton products such as Norton Security, Norton 360, and Norton Internet Security on Windows computers.
Just to reiterate, it runs fine with everything except icue.
SpyderTracks
We love you Ukraine
As already said, until your windows config is properly setup, installing icue will be expected to cause issues, that's totally normal.
You haven't configured your windows setup to a point where you're ready to install icue.
Norton breaks windows, I'm sure you've had it installed on other systems previously, it's just garbage, and actually REDUCES protection as well as severely hampering performance.
But you're not hearing any of the feedback so we're gonna have to leave you to it.
FigmentOfYourImagination
Gold Level Poster
As with anything, I'm sure there's a big percentage of people who have never had any problems with Norton, although most would not be aware of any slowdown caused by Norton (or any other anti-virus product). However, it's still a problematic product (I remember having lots of issues with it back in the early 2000s) and can often be directly linked to issues (in your case, issues with iCue).
You said you have tried a few others? Have you tried Windows Defender (the free built-into Windows one)? Many of us on here have been using that for years without any problems (I've personally used it for 12 odd years) and, because it's part of Windows, it's less likely to cause issues. Using that in combination with the odd Malwarebytes scan and you are covered for everything.
I'm not trying to change your mind...if you want to stick with Norton, then that's your perogative..just pointing out that there is a better product. Also, personally, I'd steer miles clear of a security company that adds a cryptominer to it's products
Hey I listed everything I did, did you see? What’ve I missed?
I am very much listening to feedback. That last post from ekans (as in the Pokemon?) had no reasoning behind it.
I will try avoiding Norton and stick defender.
Here.I believe the only thing wrong I did the first time was not checking all the windows updates until they no longer showed and selecting my update times. I tried very hard not to do anything wrong a second time so I hope not.
What sort of configurations would cause issues?
Second time around during the clean reinstall:
I might have missed something off the list but I just double checked a few youtube video (for example HERE). What could I have missed?
- Double checked Bios was correct, EXPO set to off (bios was still up to date)
- I used a brand new Sandisk USB to re-install windows.
- All drives were cleared (probably just needed to clear my windows drive but thought I better be safe, the correct drive was picked.
- After the first failed restart I was distraught obviously and checked everything was in correctly. No luck. I was advised by PC specialist to reset the CMOS then everything was ok so I started again.
- Everything went well. Checked everything was looking normal.
- All windows updates were done until it said fully up to date.
- No optional updates were done as I read in several places it was unnecessary.
- Desired Windows settings were selected.
- All relevant and correct drivers were installed from the amd website, all successful restarts.
- I decided it was safe to start doing things so I turned EXPO on then installed programs so installed Norton, steam and Icue.
- PC went to sleep and didn't come back. Double checked and the problem was back.
- Uninstalled Icue. Restarted and had no issues (Thursday evening).
- I plugged things in other than wired keyboard and mouse (actually just my microphone and wireless aerial thing I think).
This is all the info I think, in the folder below. Strangely I noticed 2 optional updates the other day but there are now none. I defo didn't install them.
Dropbox
www.dropbox.com
Just to add again to that, that my ram was indeed not on the QVL list if that was missed.
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SpyderTracks
We love you Ukraine
But again, this is very odd from a Corsair representative as they should know better.
Your corsair DIMMS are OEM part numbers, so wouldn't be on the QVL, but they are agreed OEM DIMMS for that board as QVLs only list retail part numbers
I'm really concerned you're getting scammed.
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Ekans2011
VALUED CONTRIBUTOR
Ekans is Snake in reverse from the Metal Gear series. What Pokemon??
The reasoning is based on the experience; I've seen several customers in our forum who were able to resolve their stability/performance issues by simply removing Norton and rebooting the PC.
Why didn’t you say that to start with! Would have been really helpful! Good to get it now though thank you.Ekans is Snake in reverse from the Metal Gear series. What Pokemon??
The reasoning is based on the experience; I've seen several customers in our forum who were able to resolve their stability/performance issues by simply removing Norton and rebooting the PC.
Ekans the Pokemon, I grew up with it, I remember that one. I also grey up with metal gear solid though!
What’ve might I have missed though please?
It was via the Corsair ticket, I screenshotted it earlier for you, via https://help.corsair.com/
They sent me another 32gb of ram that was apparently on the qvl list, it was defo a legit product and came from corsair, they gave me tracking etc. I’m not gonna turn down some free ram even if he’s made a mistake. Need something to show for all this time I spent.
I mentioned the new ram seemingly solved the issue, even with icue it was restating/sleeping fine but then on two occasions I get a sudden black screen then the same sort of thing, orange dram light etc. The issue seemingly gone again with icue. I might try refitting the ram although it’s odd it’s only with icue again.
Problems with orange dram lighting up does almost solely seem to be an AM5 thing when I look at across Reddit and other forums. I could just uninstall icue or the triggering program like the rest of them and forget about it but I’d like to know for sure it’s not a hardware issue really.