Card reader not working after Win install

[ianhol]

Hi. On Optimus Series: 17.3" Matte Full HD LED Widescreen (1920x1080) of 2014 I have reinstaled Win 10 and now the card reader does not appear in file explorer and device manager. In device manager Other devices has a "?" annotation and all sub devices have a yellow triangle so i guess its a driver thing. I have a copy of the driver cd with card reader drivers which came with the pc but unsure how to use it. Please advise.

 

[TonyCarter]

Could you post your full specs so that we understand what we're looking at...

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

BTW, the latest custom drivers should also be in your PCS account.

 

[SpyderTracks]

It's likely your wifi is not present after a clean install, so in the first instance you'd need to connect a LAN cable, and then run optional updates to let windows install drivers

Then if any still aren't recognised, install them with the available drivers in your PCS account

 

[ianhol]

Could you post your full specs so that we understand what we're looking at...

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

BTW, the latest custom drivers should also be in your PCS account.

Hi Tony. My order ref is 72577 (2014) here is details from your quote
QUOTATION
Quote Number: 752563 Tel: 0333 011 7000 | Fax: 0845 226 4046
Product Category Product Description
Chassis & Display Optimus Series: 17.3" Matte Full HD LED Widescreen (1920x1080)
Processor (CPU) Intel® CoreTMi5 Dual Core Mobile Processor i5-4210M (2.60GHz) 3MB
Memory (RAM) 8GB KINGSTON SODIMM DDR3 1600MHz (1 x 8GB)
Graphics Card NVIDIA® GeForce® GTX 860M - 2.0GB DDR5, 640 CUDA Cores - DirectX® 11
1st Hard Disk 240GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)
2nd Hard Disk 750GB WD SCORPIO BLACK WD7500BPKX, SATA 6 Gb/s, 16MB CACHE
1st DVD/BLU-RAY Drive 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Thermal Paste ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking GIGABIT LAN & WIRELESS INTEL® AC-7260 HMC (867Mbps, 802.11AC) +
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Battery Optimus Series 8 Cell Lithium Ion Battery (5,200 mAh/76.96WH)
Power Cable 1 x UK Power Lead & 120W AC Adaptor
Keyboard Language OPTIMUS SERIES UK KEYBOARD WITH NUMBER PAD
Operating System Genuine Windows 8.1 64 Bit - inc DVD & Licence
DVD Recovery Media Windows 8.1 (64-bit) DVD with paper sleeve
Office Software FREE 30 Day Trial of Microsoft® Office® 365
Anti-Virus BULLGUARD INTERNET SECURITY - FREE 90 DAY TRIAL
Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 2.0 MEGAPIXEL WEBCAM