Chassis availability

[Hun]

Hello everyone.

I ordered a Nova laptop on the 1st of December. I recently received and email to let me know some kind of issue happened with the chassis and the build would be delayed until mid-January. It's okay, I understand these are weird times for everyone and they are not in control of supply.

But I was curious, so after some days I'm checking if there is any kind of message on the page of the Nova to let you know this. But there isn't. Is this normal? Just in case it matters, this are the specs I went with

Chassis & Display
Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen 9 3900 12 Core CPU (3.1GHz-4.3GHz/70MB CACHE/AM4)
Memory (RAM)
4GB Corsair 2400MHz SODIMM DDR4 (1 x 4GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Battery
Nova Series Detachable 4 Cell Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
15" NOVA SERIES KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Chassis
Clevo NH55AFW (8GB RTX-2070, 144Hz N7, Blank KB)
Delivery
3 - 4 DAY DELIVERY
Build Time
Standard Build - Approximately 6 to 8 working days

(No need to worry about the RAM since I will be swapping that with 32GB once the laptop arrives)

So it does let you order it without any notification about availability. I'm not upset about it, just wanted to be sure, errors can happen too.

 

[SpyderTracks]

Hello everyone.

I ordered a Nova laptop on the 1st of December. I recently received and email to let me know some kind of issue happened with the chassis and the build would be delayed until mid-January. It's okay, I understand these are weird times for everyone and they are not in control of supply.

But I was curious, so after some days I'm checking if there is any kind of message on the page of the Nova to let you know this. But there isn't. Is this normal? Just in case it matters, this are the specs I went with

Chassis & Display
Nova Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen 9 3900 12 Core CPU (3.1GHz-4.3GHz/70MB CACHE/AM4)
Memory (RAM)
4GB Corsair 2400MHz SODIMM DDR4 (1 x 4GB)
Graphics Card
NVIDIA® GeForce® RTX 2070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Battery
Nova Series Detachable 4 Cell Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
15" NOVA SERIES KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Chassis
Clevo NH55AFW (8GB RTX-2070, 144Hz N7, Blank KB)
Delivery
3 - 4 DAY DELIVERY
Build Time
Standard Build - Approximately 6 to 8 working days

(No need to worry about the RAM since I will be swapping that with 32GB once the laptop arrives)

So it does let you order it without any notification about availability. I'm not upset about it, just wanted to be sure, errors can happen too.

Yeah, I would expect there to be a note on the configurator that there was an issue.

Did you receive an email notifiying you of the delay? What exactly did it say?

 

[Hun]

Yeah, I would expect there to be a note on the configurator that there was an issue.

Did you receive an email notifiying you of the delay? What exactly did it say?

Yes, I did receive an email. They tried calling me but couldn't reach me since I was at work.
Keep in mind I'm translating this and therefore there is a bit of paraphrasing too.

"Good morning,

I'm contacting you to let you know that the production team has informed me that your order has been assembled, failed testing, and we won't be able to replace it until mid-January. Would you be okay waiting until then or would you prefer a completely different order for you?

I'll be awaiting your answer.

https://www.pcspecialist.co.uk/covid-19/ "

The laptop was indeed in testing (and still is), there are no notes as far as I can tell, I only see the build itself in detail, the people involved in the building process and the dates.

I'm assuming it has something to do with the chassis itself or maybe the panel, because any other component would be more easily replaceable.

I'll try and message PCSpecialist UK directly. I don't mind the wait, but maybe if it has to do with some other component I can live with it and swap it later by myself.

 

[SpyderTracks]

Yes, I did receive an email. They tried calling me but couldn't reach me since I was at work.
Keep in mind I'm translating this and therefore there is a bit of paraphrasing too.

"Good morning,

I'm contacting you to let you know that the production team has informed me that your order has been assembled, failed testing, and we won't be able to replace it until mid-January. Would you be okay waiting until then or would you prefer a completely different order for you?

I'll be awaiting your answer.

https://www.pcspecialist.co.uk/covid-19/ "

The laptop was indeed in testing (and still is), there are no notes as far as I can tell, I only see the build itself in detail, the people involved in the building process and the dates.

I'm assuming it has something to do with the chassis itself or maybe the panel, because any other component would be more easily replaceable.

I'll try and message PCSpecialist UK directly. I don't mind the wait, but maybe if it has to do with some other component I can live with it and swap it later by myself.

Yeah, I would email and find out exactly what component is causing the delay, and just query that nothing is showing as out of stock on the configurator.

 

[Hun]

Yeah, I would email and find out exactly what component is causing the delay, and just query that nothing is showing as out of stock on the configurator.

It seems like there was some kind of misunderstanding between departments on their end. The laptop has now been tested and is on its way here already.

I guess there are a lot of orders right now and these kind of things happen.