Well you could eliminate the Nvidia graphics card by removing it temporarily and plugging the monitor into the motherboard and use the iGPU. Graphics performance will be terrible but at least you'll be able to see whether it crashes or not.
Darn. Thanks for that!
It's the only game I play on pc, so I haven't tried with others. The pc is otherwise stable, I didn't get any other BSOD since last time I formatted and avoided installing Norton following your diagonis on the damp files. Maybe I could try to download and run benchmarks of other games, as a sort of stress-test? I don't know if the absence of crashes during benchmark tests would be helpful at all.
Try running Unigine Heaven to stress the GPU: https://benchmark.unigine.com/heaven
drive.google.com
OK I'll report back tomorrow.But before I do that: I just got a BSOD while playing. First time since clean installing Windows 2 weeks ago, and I haven't installed anything except FFXIV and the Intel Driver and Support Assistant (which I uninstalled a few minutes later as it told me I already had everything up to date). I uploaded the MEMORY.DMP and the minidump at the following link: if you could be so kind to give a look at it, maybe it'll shred some light on what is going on?
Memory dump 27/02/2021 – Google Drive
I managed to take a picture of the Blue Screen, it was saying that the Stop code is MEMORY_MANAGEMENT.
You're a star! Before receiving your answer I carried on as usual and backrolled the graphics driver again (it's 456.71's time now), then played for another 30 minutes and nothing crashed. This is not surprising though as often it crashes a while after starting playing. Anyway, I'm running memtest now. Fingers crossed it finds an error so we can get it replaced and move on with our lives!
I'm still not 100% convinced that this isn't a problem with that game. In the kernel dump the stack trace looks like this:I ran all the tests with memtest but it passed with no errors. Attached is the report. Should I run it again for good measure? And should I try the stress test for the GPU?
Thank you so much again for all your help
STACK_TEXT:
fffff303`d0c27858 fffff804`73818a84 : 00000000`0000001a 00000000`00061941 0000017e`1c1b16e0 00000000`0000000d : nt!KeBugCheckEx
fffff303`d0c27860 fffff804`73803c5e : ffff9602`9649f080 ffff9602`96c48080 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x20c524
fffff303`d0c27a00 00007ff7`a936fc51 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x35e
0000002a`7d48f4d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff7`a936fc51
Where are you installing the game from? Unless it’s properly patched, the early versions were extremely buggy and this would make sense.
You mean Final Fantasy XIV? Using the official game client, as I don't use it via Steam.
Where did you source the game client and what version of the game is installed?
It’s extremely common as you’ll see from the forums:
I'm definitely not the only person with this issue, but saying it's "extremely" common isn't correct. This game is played by literally millions of people and only a handful of those have this problem of random crashes. None of my playmates has this issue at all, and I had never experienced it myself in almost 5 years when I was playing with my old PC (which is still alive and working, but sadly in another country at the moment so I can't use it), whereas I've been suffering from it since day one of this PC bought from PCS. But anyway, my question still stands: if the game were the problem, wouldn't everyone who plays it have the same issue?It’s extremely common as you’ll see from the forums:
No, like with any bug, they normally only affect a small subset of users.
