Corsair AIO pump not working.

[smallv86]

Yesterday i turn on my computer and aio starting flash on red and i got info that my cpu is overheating.
Fans spinning like crazy so i think the pump is dead. Any solution or i just need to send it at warranty?

 

[SpyderTracks]

Yesterday i turn on my computer and aio starting flash on red and i got info that my cpu is overheating.
Fans spinning like crazy so i think the pump is dead. Any solution or i just need to send it at warranty?

Hiya, is this a pcspecialist pc? Can you post your full specs from the order page?

 

[smallv86]

Yes its from pcspecialist.

Case
HYTE Y40 BLACK MID-TOWER CASE
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-13900K (Up to 5.8GHz) 36MB Cache
Motherboard
ASUS® ROG STRIX Z790-F GAMING WIFI (DDR5, LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)
64GB Corsair DOMINATOR PLATINUM RGB DDR5 5200MHz (2 x 32GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP
1st M.2 SSD Drive
2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
1st M.2 SSD Drive
2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Power Supply
CORSAIR 1200W HX SERIES™ MODULAR 80 PLUS® PLATINUM, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
CORSAIR iCUE H150i ELITE LCD XT RGB CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Extra Case Fans
2 x 120mm Thermaltake TOUGHFAN 12 Case Fans
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Keyboard & Mouse
Razer® BlackWidow V3 Pro (Green Switch)
Warranty
3 Year Platinum Warranty (3 Year Collect & Return, 3 Year Parts, 3 Year labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Subject to stock availability on pre-order products
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[SpyderTracks]

How long have you had the PC?

 

[smallv86]

3 months

 

[SpyderTracks]

3 months

Yeah, you're likely right then, the cooler has failed unfortunately.

This is from the Corsair forums for the Elite Capellix but I think the wiring is the same for your model

"Your only real path here is to check power delivery. The Commander Core supplies power to the pump. The SATA line from the PSU supplies power to the Commander Core. None of the other stuff matters for pump functionality.


With the system powered off, flip the PSU to the off position. Then go to the Com Core and disconnect the wide power cable leading to the pump. Reinsert making sure the white stripe is lined up. Then disconnect the SATA from the Com Core and reconnect. Flip the PSU back on and attempt the start. You don’t need to go to the OS. If you still get the cpu fan error on boot, immediately force the shutdown"

CPU Fan error with Corsair H150i Elite Capellix 360mm AIO

Hey there guys, I'm totally new to building a PC and am primarily upgrading my current build in a new case with a new CPU. I'll post the details below about what I'm using and what the issue is. MOBO: Asus Prime B550 Plus CPU: AMD Ryzen 5800X3D AIO: Corsair H150i Elite Capellix 360mm Case: Fracta...

forum.corsair.com

If you find it has indeed failed, then yes, you'd need to create an RMA from your online account, you only need to RMA the cooler itself if you feel comfortable fitting it, then PCS can send you just the cooler next day delivery and you can fit it without affecting warranty.

If you find that a bit daunting, you can still RMA the whole PC and PCS can do the swap.

 

[smallv86]

Yes. none of the above worked for me. I tried connecting the connector to a different SATA cable, reconect wide power cable etc. Will do RMA for cooler.

 

[SpyderTracks]

Yes. none of the above worked for me. I tried connecting the connector to a different SATA cable, reconect wide power cable etc. Will do RMA for cooler.

Yeah, let us know if you need help fitting it.

May be worth taking photos of the relevant connections to help you when installing the new one.

And the coolers come preapplied with high quality paste so no need for separate paste.

 

[smallv86]

What is "Advanced Replacement" courier bring me new cooler and i need to give him old one?

 

[SpyderTracks]

What is "Advanced Replacement" courier bring me new cooler and i need to give him old one?

Yes, he will bring a box usually to put the broken cooler in, and hand you the new cooler. Then he returns the broken cooler to PCS