couple of problems with new computer

MichaelSmith457

MichaelSmith457

Bronze Level Poster
Hi Guys
2 Problems for advice please
1. When I want to enter Bios my keyboard is not recognised on start up so pressing del button does nothing. (I Have got into Bios by the backdoor method but my mouse then doesn't work)
2. I have CoolerMaster H500 Case and when I power down the front fans stop and the LEDs stay on.
any suggestions please.
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelSmith457 said:
Hi Guys
2 Problems for advice please
1. When I want to enter Bios my keyboard is not recognised on start up so pressing del button does nothing. (I Have got into Bios by the backdoor method but my mouse then doesn't work)
2. I have CoolerMaster H500 Case and when I power down the front fans stop and the LEDs stay on.
any suggestions please.
Click to expand...
In Windows 10, you access the BIOS from within Windows by below:

www.laptopmag.com

How to enter the BIOS on Windows 10

Here's how to enter the BIOS in Windows 10
www.laptopmag.com www.laptopmag.com

This is because fastboot is so fast that the system doesn't have time to take a keystroke.

2/. That sounds like something is preventing full shutdown. If you go into event viewer and find where shutdowns are requested, then you should see shortly after that if there is something preventing it from fully shutting down.

If you can't locate what specific app is preventing shutdown, you can force closure of all apps when a shutdown is requested by the following registry edit:

www.kapilarya.com

[FIX] "This App Is Preventing Shutdown" In Windows 10

This article will show you how to end tasks automatically to avoid "This app is preventing shutdown" message while turning off your Windows 10/8.1/8.
www.kapilarya.com www.kapilarya.com

Also it would be worth disabling hybernation on a desktop imho, it's not really that useful and can cause a lot of issues generally:
  1. 1/. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt (Admin)"
  2. 2/. Type in "powercfg.exe /h off" without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
  3. 3/. Now just exit out of command prompt
 
MichaelSmith457

MichaelSmith457

Bronze Level Poster
SpyderTracks said:
In Windows 10, you access the BIOS from within Windows by below:

www.laptopmag.com

How to enter the BIOS on Windows 10

Here's how to enter the BIOS in Windows 10
www.laptopmag.com www.laptopmag.com

This is because fastboot is so fast that the system doesn't have time to take a keystroke.

2/. That sounds like something is preventing full shutdown. If you go into event viewer and find where shutdowns are requested, then you should see shortly after that if there is something preventing it from fully shutting down.

If you can't locate what specific app is preventing shutdown, you can force closure of all apps when a shutdown is requested by the following registry edit:

www.kapilarya.com

[FIX] "This App Is Preventing Shutdown" In Windows 10

This article will show you how to end tasks automatically to avoid "This app is preventing shutdown" message while turning off your Windows 10/8.1/8.
www.kapilarya.com www.kapilarya.com

Also it would be worth disabling hybernation on a desktop imho, it's not really that useful and can cause a lot of issues generally:
  1. 1/. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt (Admin)"
  2. 2/. Type in "powercfg.exe /h off" without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
  3. 3/. Now just exit out of command prompt
Click to expand...
Hi Spydertrack thanks for your reply,
That is how I entered (via the back door as I called it), the only problem is my keyboard or mouse does not work on the bios page.
 
ubuysa

ubuysa

The BSOD Doctor
MichaelSmith457 said:
Hi Spydertrack thanks for your reply,
That is how I entered (via the back door as I called it), the only problem is my keyboard or mouse does not work on the bios page.
Click to expand...
That's quite common with USB keyboards and the reason why Windows 10 supports entering the BIOS.
 
MichaelSmith457

MichaelSmith457

Bronze Level Poster
ubuysa said:
That's quite common with USB keyboards and the reason why Windows 10 supports entering the BIOS.
Click to expand...
thank you, but that still doesn't solve the problem that is when I am in bios I cant move the cursor or use the keyboard, is there a work round to that.
 
MichaelSmith457

MichaelSmith457

Bronze Level Poster
I have tried two one was Bluetooth so I guess that wouldn't kick in till after main load and the second was a USB one that I have had for sometime.
On my new motherboard it does have the old style connector for mouse and keyboard, unfortunately I don't have one of those.
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelSmith457 said:
I have tried two one was Bluetooth so I guess that wouldn't kick in till after main load and the second was a USB one that I have had for sometime.
On my new motherboard it does have the old style connector for mouse and keyboard, unfortunately I don't have one of those.
Click to expand...
What motherboard do you have?
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelSmith457

MichaelSmith457

Bronze Level Poster
SpyderTracks said:
Just looked up, does appear to be a general issue on gigabyte forums.

Try plugging both the mouse and keyboard into usb 3 slots on the back of the motherboard.

forum.gigabyte.us

USB KB/mouse doesn't work in BIOS any more | GIGABYTE USA Forum

hi, had this strange phenomenon. I have my AB350M Gaming 3 with R5 1600. Already set up beforehand and working reasonably well. KB and mouse was working fine in bios before, both with
forum.gigabyte.us
Click to expand...
Nope that didn’t work, I have ordered a usb to PS 2 adapter to give that a try, this becoming a bit frustrating as the only two things wrong and can’t resolve :mad:
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelSmith457 said:
Nope that didn’t work, I have ordered a usb to PS 2 adapter to give that a try, this becoming a bit frustrating as the only two things wrong and can’t resolve :mad:
Click to expand...
Ok, once youve got those, go into the BIOS and go to BIOS/USB Support and make sure it's set to enabled. That allows USB support outside of the OS.


The other thing you could try is if you're able to reset the BIOS to defaults, but if keyboard and mouse aren't working atm I guess that's a non starter.
 
MichaelSmith457

MichaelSmith457

Bronze Level Poster
MichaelSmith457

MichaelSmith457

Bronze Level Poster
SpyderTracks said:
Ok, once youve got those, go into the BIOS and go to BIOS/USB Support and make sure it's set to enabled. That allows USB support outside of the OS.


The other thing you could try is if you're able to reset the BIOS to defaults, but if keyboard and mouse aren't working atm I guess that's a non starter.
Click to expand...
I have a kind of fix for front fan leds I have to into RGB Fusion and turn them off before I switch.
They then burst back into life when I switch the pc back on, I can live with that.
 
MichaelSmith457

MichaelSmith457

Bronze Level Poster
SpyderTracks said:
Ok, once youve got those, go into the BIOS and go to BIOS/USB Support and make sure it's set to enabled. That allows USB support outside of the OS.


The other thing you could try is if you're able to reset the BIOS to defaults, but if keyboard and mouse aren't working atm I guess that's a non starter.
Click to expand...
Latest update:--------------------- adapters came to turn usb to PS2 connection, they were cheap and and that did not work, having said that mouse worked alright once the computer booted, so have now ordered a new key board and mouse with PS2 connectors, hope that works,

1. so still unable to enter Bios from start up
2. Fans LEDs still don't turn off on power down
3. The headphone port on the front does not not over ride sound from speakers

does really surprise me as the computer was tested and passed all pre checks. the only thing that I have had to do at first set up was finish install of Windows 10.

Could the faults be generated by the mother board or would it be a Bios problem, I still haven't rung support as they have enough on their plate, although I must admit if the new keyboard doesn't allow me into Bios I will have to (I bought the keyboard and mouse purely to get into Bios and use it after a restart.

Apart from the above computer is running well and temperatures seem good I ran Heaven Benchmark and was receiving good readings, and temperature was running at 83 to 85 set on ultra

Still don't like that blower 2080 super card though.
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelSmith457 said:
Latest update:--------------------- adapters came to turn usb to PS2 connection, they were cheap and and that did not work, having said that mouse worked alright once the computer booted, so have now ordered a new key board and mouse with PS2 connectors, hope that works,

1. so still unable to enter Bios from start up
2. Fans LEDs still don't turn off on power down
3. The headphone port on the front does not not over ride sound from speakers

does really surprise me as the computer was tested and passed all pre checks. the only thing that I have had to do at first set up was finish install of Windows 10.

Could the faults be generated by the mother board or would it be a Bios problem, I still haven't rung support as they have enough on their plate, although I must admit if the new keyboard doesn't allow me into Bios I will have to (I bought the keyboard and mouse purely to get into Bios and use it after a restart.

Apart from the above computer is running well and temperatures seem good I ran Heaven Benchmark and was receiving good readings, and temperature was running at 83 to 85 set on ultra

Still don't like that blower 2080 super card though.
Click to expand...
Just wondering, what process did you go through to install windows from scratch?
 
SpyderTracks

SpyderTracks

We love you Ukraine
MichaelSmith457 said:
It was installed already on the computer so I just followed the instructions in the welcome pack
Click to expand...
Sorry, ignore that last comment, I totally misread what you'd previously said.

My guess is that this is just a setting in the BIOS that's been set incorrectly regarding the mouse and keyboard.

The fans not turning off on shutdown is possibly a process that's preventing shutdown, but we can't troubleshoot that until you've got mouse and keyboard working.

Headphone issue, probably driver related, possibly just needs windows update applying.
 
You must log in or register to reply here.
Top