cpu error overheating

[chubs]

pc boots up to either CPU FAN ERROR OR CPU OVERHEATING WILL NOT LET ME GO FURTHER OCCASIONALLY WILL LET ME INTO BIOS BUT NOT FOR LONG

Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3080 Ti - HDMI, DP
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive
NOT REQUIRED
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
2 PORT (2 x TYPE A) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

 

[steaky360]

Hi,

Have you checked to see if your cooler is plugged into the mobo correctly both mechanically onto the cooling plate and also electronically for the fan control?

Might need to be removed, cleaned and replaced if there's been some degradation of thermal paste for example.

If you're not confident doing that yourself I'd suggest giving PCS a call to book an RMA.

 

[chubs]

Hi,

Have you checked to see if your cooler is plugged into the mobo correctly both mechanically onto the cooling plate and also electronically for the fan control?

Might need to be removed, cleaned and replaced if there's been some degradation of thermal paste for example.

If you're not confident doing that yourself I'd suggest giving PCS a call to book an RMA.

many thanks for replying