CPU overheats on start up

[JBP15]

Hi,

I have just turned my computer on and the system has turned off due to my CPU overheating.

Here are my specs:

Case	THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)	AMD Ryzen 9 3900X 12 Core CPU (3.8GHz-4.6GHz/70MB CACHE/AM4)
Motherboard	ASUS® TUF X570-PLUS GAMING (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)	16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics Card	8GB NVIDIA GEFORCE RTX 2070 SUPER - HDMI, 3x DP GeForce - RTX VR Ready!
1st M.2 SSD Drive	500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
1st Storage Drive	2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	PCS FrostFlow 240 Series RGB High Performance Liquid Cooler
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING

I’m pretty sure I have a faulty AIO liquid cooler? One of the pipes is very hot compared with the other. The PC is a couple of years old and my monitor is a LG 27GL850-B. I use the PC mainly for gaming. Any suggestions? Is it easy to install a new cooler with the case that I have? If so any recommendations?

Thanks in advance for your help.

 

[Jasontvnd]

Can you hear if the pump is working? One of the reasons I like air coolers is even if the fan doesn't work it's still a big lump of metal.

If the pump is broken it will heat up very very fast.

There should be a swishing noise when you start it.

 

[JBP15]

Can you hear if the pump is working? One of the reasons I like air coolers is even if the fan doesn't work it's still a big lump of metal.

If the pump is broken it will heat up very very fast.

There should be a swishing noise when you start it.

There is a small vibration in the pipes. So I’m pretty sure it’s on. The pump gets very very hot, as does one of the pipes.

 

[Aza]

PCS liquid coolers are notorious for failing, its also not something that would be advised for use with that CPU either.
They're cheap and cheerful, and often fail within a year or so. If you can hear a vibrating noise, thats possibly a failed pump... it all depends on the actual noise. Is this a new issue or has it been going a while/getting worse?

Realistically, that CPU should have something like a H115i or better on it.

 

[SpyderTracks]

There is a small vibration in the pipes. So I’m pretty sure it’s on. The pump gets very very hot, as does one of the pipes.

It's failed unfortunately, the fact 1 pipe is running hot suggests it's not flowing correctly. Those coolers can be quite temperamental, you really want a minimum of an H100i capellix or preferably an H115i capellix.

IIRC that was a heavily discounted offer at the time wasn't it, it was like £300 off the actual cost.

I'd give PCS a call, create an RMA, but ask them if you can upgrade the cooler rather than replace it. They should cover the cost of the original PCS 240mm, so you'd only have to pay the difference. It will be a chunk of change, but for longevity it would be a worthwhile investment.

 

[JBP15]

It's failed unfortunately, the fact 1 pipe is running hot suggests it's not flowing correctly. Those coolers can be quite temperamental, you really want a minimum of an H100i capellix or preferably an H115i capellix.

IIRC that was a heavily discounted offer at the time wasn't it, it was like £300 off the actual cost.

I'd give PCS a call, create an RMA, but ask them if you can upgrade the cooler rather than replace it. They should cover the cost of the original PCS 240mm, so you'd only have to pay the difference. It will be a chunk of change, but for longevity it would be a worthwhile investment.

Yes it was a review build so I couldn’t customise it but I got a lot more with the budget I had. Thanks all I appreciate the help.

 

[JBP15]

PCS liquid coolers are notorious for failing, its also not something that would be advised for use with that CPU either.
They're cheap and cheerful, and often fail within a year or so. If you can hear a vibrating noise, thats possibly a failed pump... it all depends on the actual noise. Is this a new issue or has it been going a while/getting worse?

Realistically, that CPU should have something like a H115i or better on it.

It’s a new issue as far as I’m aware. I’m pretty sure it’s failed so I’ll have to replace it. Thanks for the help.

 

[JBP15]

I've installed my new cooler, however, on startup I'm getting an error message saying 'cpu fan error'. I have to manually boot windows. As far as I'm aware the new pump and all the fans are working fine. I've plugged the aio pump into the motherboard, the controller into a USB 9 pin socket and sata connection. When manually booting windows the PC works fine and the CPU is running between 50-60C (much lower than before although I still need to sort the cables out and close my case up). Any suggestions on what could be causing the error message? Thanks again.

 

[SpyderTracks]

I've installed my new cooler, however, on startup I'm getting an error message saying 'cpu fan error'. I have to manually boot windows. As far as I'm aware the new pump and all the fans are working fine. I've plugged the aio pump into the motherboard, the controller into a USB 9 pin socket and sata connection. When manually booting windows the PC works fine and the CPU is running between 50-60C (much lower than before although I still need to sort the cables out and close my case up). Any suggestions on what could be causing the error message? Thanks again.

You need to plug the AIO fan headers into the CPU_Fan header on the mobo.

 

[Rakk]

PCS liquid coolers are notorious for failing, its also not something that would be advised for use with that CPU either.
They're cheap and cheerful, and often fail within a year or so. If you can hear a vibrating noise, thats possibly a failed pump... it all depends on the actual noise. Is this a new issue or has it been going a while/getting worse?

Realistically, that CPU should have something like a H115i or better on it.

From what I've heard they are not notorious for failing (yes I did actually ask some of the guys working at PCS a little while back) and they do not fail more often, it may not have been suitable for the CPU it was trying to cool, but then they're at the cheaper price point for a reason.

 

[JBP15]

You need to plug the AIO fan headers into the CPU_Fan header on the mobo.

Thanks, this solved the issue.