Crashing in All Games (New Laptop)

[DarkPaladin]

I recently purchased a new laptop from PCSpecialist due to a positive experience with them in the past. When my laptop is working, it's absolutely brilliant and I couldn't be any happier with it. Unfortunately, in all of my games, I've been experiencing crashing/freezing where either the screen goes black and the audio still works, or the laptop itself freezes entirely.

So far, I've used DDU to re-download the newest NVIDIA Drivers, then I tried the same process for older drivers to no success.

Any potential solutions would be hugely appreciated!

Specs:

Chassis & Display	Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Six Core Processor i7-8700k (3.7GHz) 12MB Cache
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive	250GB WD Black™ SN750 M.2 NVMe SSD (up to 3100MB/s R | 1600MB/s W)

 

[SpyderTracks]

Have you checked temps?

 

[DarkPaladin]

Have you checked temps?

Yes. Temperatures are running very cool (usually between 50-65 degrees in every game).

 

[SpyderTracks]

Yes. Temperatures are running very cool (usually between 50-65 degrees in every game).

So I take it you’ve applied quite a serious undervolt to achieve those temps?


Sent from my iPhone using Tapatalk

 

[DarkPaladin]

So I take it you’ve applied quite a serious undervolt to achieve those temps?


Sent from my iPhone using Tapatalk

I haven't touched any of the settings. The only thing I've attempted was the driver downloads etc to see if that was the issue. I was admittedly impressed by the low temperatures despite the current heatwave where I live.

 

[SpyderTracks]

I haven't touched any of the settings. The only thing I've attempted was the driver downloads etc to see if that was the issue. I was admittedly impressed by the low temperatures despite the current heatwave where I live.

What are you using to monitor temps?

If those temps are accurate then the only way that’s possible is with a massive undervolt and the symptoms suggest the undervolt is too severe so when it’s trying to draw the extra power on gaming, it’s reaching a voltage limit and pulling the power.

You can check the undervolt set with Intel XTU

 

[DarkPaladin]

What are you using to monitor temps?

If those temps are accurate then the only way that’s possible is with a massive undervolt and the symptoms suggest the undervolt is too severe so when it’s trying to draw the extra power on gaming, it’s reaching a voltage limit and pulling the power.

You can check the undervolt set with Intel XTU

I admittedly haven't actively monitored temperatures during gaming outside of the in-game performance monitors, but I can download Speccy and post the results.

If what you said is true with the undervoltage, how would I go about fixing that? I've only had the laptop for 4 days if it's of any importance.

 

[Oussebon]

Best not use speccy. Maybe something like HWinfo, or MSI afterburner?

Is Clevo Control Centre installed?

 

[DarkPaladin]

Best not use speccy. Maybe something like HWinfo, or MSI afterburner?

Is Clevo Control Centre installed?

I've just downloaded it now. Is there anything I should be paying attention specific attention to (I'm not familiar with this tech stuff)?

 

[DarkPaladin]

Average CPU and GPU temps when playing Overwatch were at 58-62 degrees maximum (both on Speccy and the Clevo Control Centre).

 

[kbs230]

I recently purchased a new laptop from PCSpecialist due to a positive experience with them in the past. When my laptop is working, it's absolutely brilliant and I couldn't be any happier with it. Unfortunately, in all of my games, I've been experiencing crashing/freezing where either the screen goes black and the audio still works, or the laptop itself freezes entirely.

So far, I've used DDU to re-download the newest NVIDIA Drivers, then I tried the same process for older drivers to no success.

Any potential solutions would be hugely appreciated!

Specs:

Chassis & Display	Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Six Core Processor i7-8700k (3.7GHz) 12MB Cache
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive	250GB WD Black™ SN750 M.2 NVMe SSD (up to 3100MB/s R | 1600MB/s W)

hi im having the exact same problem and i have no idea what to do

 

[SpyderTracks]

Average CPU and GPU temps when playing Overwatch were at 58-62 degrees maximum (both on Speccy and the Clevo Control Centre).

so if you install Intel XTU that will tell you the voltage settings and clock settings on your cpu.

 

[DarkPaladin]

so if you install Intel XTU that will tell you the voltage settings and clock settings on your cpu.

I checked it out and can't see anything out of the ordinary.

 

[DarkPaladin]

hi im having the exact same problem and i have no idea what to do

I'm currently exchanging messages with PCSpecialist in addition to using this forum to receive help. Both the forum and the PCSpecialist employee had the initial idea the cause was due to overheating, but through monitoring the temperatures that probably isn't the case. I'll update the thread if I get a proven fix for you.

 

[phitol]

Just on observation, but that shows -100mV Core Offset. I assume the 8700K has this as stock in the bios or similar to allow a desktop processor to work in a confined chassis, however that in normal laptop terms would be classed as undervolted.

For reference, my 9750h default is obviously 0mV, and much over -100mV would be where people may start experiencing crashes.

Be interesting to see how this plays out, as desktop class processors in laptops is a different ball game!

 

[SpyderTracks]

I'm currently exchanging messages with PCSpecialist in addition to using this forum to receive help. Both the forum and the PCSpecialist employee had the initial idea the cause was due to overheating, but through monitoring the temperatures that probably isn't the case. I'll update the thread if I get a proven fix for you.

Yes, as @phitol says, that has a -100mv undervolt which I suspect is too much for that particular bit of silicon.

I would try dialling that back by -10mv increments and retesting gaming until it’s stable.

 

[kbs230]

I'm currently exchanging messages with PCSpecialist in addition to using this forum to receive help. Both the forum and the PCSpecialist employee had the initial idea the cause was due to overheating, but through monitoring the temperatures that probably isn't the case. I'll update the thread if I get a proven fix for you.

your a legend thank you so much

 

[DarkPaladin]

Yes, as @phitol says, that has a -100mv undervolt which I suspect is too much for that particular bit of silicon.

I would try dialling that back by -10mv increments and retesting gaming until it’s stable.

So just to be 100% certain before I modify anything, I should increase the Core Voltage Offset from -100 to e.g. -90, -80 and see if the crashes persist?

 

[SpyderTracks]

So just to be 100% certain before I modify anything, I should increase the Core Voltage Offset from -100 to e.g. -90, -80 and see if the crashes persist?

That’s right, just 10mv at a time to find the optimum.

 

[DarkPaladin]

That’s right, just 10mv at a time to find the optimum.

Alright. Thanks for the help. It'll probably be a few hours of testing since the crashes seem to happen at random and then I'd (hopefully) have an update for the user having a similar issue to my own. But anyway, hugely appreciate it.