I'm not sure if you noticed in my earlier post - nothing I ordered was out of stock. Everything is picked and ready to build - that's what I was told on Saturday and again last night. If I'd ordered a 30 series card I can completely accept I'd be kept waiting, but I haven't and I need the laptop to complete some things to hit a deadline - hence the frustration.
In the case of your first example here, nobody is ever warned or banned on these fora without having either seriously or repeatedly breached the forum rules. Negative comments are welcome, in fact they form the overwhelming majority of comments on here, but what matters is how one chooses to post a negative comment and that one sticks to facts.
In fairness I think you have been careful and polite - which is better than many who complain here - so credit where its due. But I do think you are being a bit unreasonable and I would think if you reread your posts you might find them just a little bit indignant.
That is shame Gavin, sorry to hear it.....
As much as I would have rather been told sooner, it is what it is.That is shame Gavin, sorry to hear it.....
I understand 1500 may look like a large amount but if you think what it's for, it's easier to understand that you're paying for your machine parts' manufacturers mainly and the PCS is just the last point of your sale - a retailer. So your frustration and expectation landed on PCS heads only isn't really fair knowing they all and beyond to make things faster. But there manufacturers, suppliers, PCS and delivery companies are involved. So this is just to explain the process, but on top of that there's a high demand, pandemic and Brexit. Manufacturers busy, suppliers busy, PC builders busy, couriers busy. At each step you have to wait. So your large amount means very little in regards to global measures, and, unfortunately, it cannot simply create more supply. Things are problematic in a few different levels and aren't simply fixable. The only things each party could do is to be patient, polite, understanding, supportive and helping to appreciate things and make the process more smooth and pleasant. Complaints won't fix this instantly. I trust PCS brand and the way they do business and I feel they do more than they can. I just feel customers could be more empathetic and understanding. And just to add - I don't work for PCS, I'm simply a happy customer.
I really wish I'd been able to become a happy customer of PCS. Sadly they don't have the chassis for my laptop build now and so I have to request a refund. I simply don't have the confidence that they can deliver me a product. This is despite being told that everything was in stock not once but twice, by two different members of the customer service team. I am, as I'm hoping you guys can understand, slightly miffed.
Just because something is in stock, it doesn't mean it's in stock for you. In other words - until it gets at the stage to be built it may get out of stock some parts may be already used to previous builds. This is not a prebuilt PC/laptop, but the custom product, so it's much harder to predict if everything will be in stock at the time when a production will kick in for your order.
I don't honestly believe any UK IT hardware company was ready to reactively scale their business in time for a global pandemic, part shortages and Brexit.
Just to confirm what I've previously posted. Two different members of the customer service team confirmed that all the items for my build were in stock and had been picked, emphasis on the picked part here. Once on Saturday and again yesterday evening - they are representatives of PCS and told me that the stock was there. I haven't just assumed that because I placed the order the items were in stock. I appreciate that you might think that was the case, but until Saturday I was wondering whether all the parts would be available - as it turns out, the chassis is not.Just because something is in stock, it doesn't mean it's in stock for you. In other words - until it gets at the stage to be built it may get out of stock some parts may be already used to previous builds. This is not a prebuilt PC/laptop, but the custom product, so it's much harder to predict if everything will be in stock at the time when a production will kick in for your order.
Also, don't forget that already built-in PC or just PC parts' sellers are very different from purely custom PC builders because you can literally build your own PC. Some parts get discontinued, some mistakes are being made etc. And they don't need to admit all that to you - they can admit to themselves if something goes wrong. I feel and understand your case, but I also think you're being too much self-centred. Things change now very quickly: in regards to supply, but also in parts being discontinued and new rolled out and many many more... So you need to be flexible as well, not just expect others to be flexible for you.
Nvidia and AMD also haven't been able to scale the business to meet the increased demands so it can be applied to many more business in the industry and many other industries so this point means nearly nothing as it's not something unique at this time - just simply a reflection of global market which have already been explained to you but seems that you don't like to understand them.
I simply think you took the customer service reps word too much assuring when you always have to put some percentage of the chance that things may change. I know some service reps like to put the wording in a nicer way and some customers tend to accept the words in too much promising and personal way so they get an impression it's been taken care of and everything is reserved and waiting for you. While in reality things can be very much different.
I understand your expectations but also suggesting to reconsider them and readjust as they aren't reasonable in the context. Just trying to meet you somewhere in the middle of our both opinions.
P.S., I also don't like some wording you're using (eg., Having taken my money on January - The actual wording should be that you have paid the money to PCS as PCS really didn't take it off you. You've asked PCS to build you a laptop and paid in advance. Now they say sorry, please amend) - seems that somehow there's intention to show the superiority when actually we're now all on the same boat and seems that a "customer" status is being used too much here.
The last sentence from your comment is also disagreeable: business model from outside as for a customer can seem different than for people who run business as they may see a bigger picture and experience all sorts of disruptions on their own. So your perspective is one thing, but reality can be more colourful. What will or will not be tough to PCS your don't know for the same reasons so just please stop the speculations as you're not qualified for that, entitled though
I agree that at the start of the pandemic nobody was ready to scale their business, at the start of the first lockdown we were all caught like deer in the headlights. But we are almost a year on and while it seems that most of the retailers I use are now adjusting to the uplift in web sales it feels like PCS haven't - at least from my experience. Brexit has definitely made importation of goods from Europe an absolute mess and this could be adding a delay to components that have arrived into Europe. My build wasn't based on newer components though, it was an Intel based system using a RTX2060 - no fancy 30 series kit for me.
Whilst I do disagree with some of what you've said, I completely understand why you felt let down in your order and the communication to you in relation to that. And I also appreciate the tone in which you kept your arguments. It makes it much easier to communicate equally when it's said the way you have put things across, disagreements are not a bad thing, and it helps us all see each others perspective.
Glad you were able to sort your refund out and it's a shame you had this experience of PCS.
