Doqaus Bluetooth cutting out on new PC

[martucrum]

Hi,

I am setting up a new Windows 11 system I just bought from you and the bluetooth audio is cutting in and out.

The headphones are DOQAUS CARE 1 and they are working fine, as I used them on a different PC and also my phone to test.

I could not find a solution thread but I found one that had some discussion where you asked to see the audio input/output, so mine is attached. Something with "Bluetooth Internet Radio" is showing an error but I do not have any devices using bluetooth radio so not sure what this is.

Any help you can provide is appreciated.

Spec:
Case
PCS LUMIN ARGB MID TOWER CASE (PWM)
Promotional Item
Get a discount code for 20% off select peripherals at Corsair.com
Processor (CPU)
Intel® Core™ i9 24-Core Processor i9-14900KF (Up to 6.0GHz) 36MB Cache
Motherboard
ASUS® ROG STRIX Z790-F GAMING WIFI II (LGA1700, DDR5, PCIe 5.0, Wi-Fi 7)
Memory (RAM)
32GB Corsair VENGEANCE DDR5 6000MHz (2 x 16GB)
Graphics Card
24GB NVIDIA GEFORCE RTX 4090 - HDMI, DP
1st M.2 SSD Drive
2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ - MODULAR 80 PLUS GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead, 1.0mm Core)
Processor Cooling
PCS FrostFlow 360 Series ARGB High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
ONBOARD LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account

Thanks,
Martin

 

[TonyCarter]

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...

www.pcspecialist.co.uk

 

[martucrum]

Thanks, I included my spec from the order page in my post above.

 

[ubuysa]

What Bluetooth adapter are you using? There is no WiFi/Bluetooth adapter listed in that spec. In addition, the code 31 error in that screenshot clearly shows that you don't have the correct drivers installed. You need to visit the support website of whatever WiFi/Bluetooth adapter you purchased and download and install the drivers for it.

 

[martucrum]

Hi

Thanks for your reply.

Is this the right place for direct customer support from PCSpecialiast for purchases?

I literally just bought this PC and it was delivered yesterday, everything is pre-installed. I didn't purchase any wifi or bluetooth adapter.

It's this system: https://www.pcspecialist.co.uk/computers-for-next-day-delivery/1626/

which has this motherboard: https://rog.asus.com/motherboards/rog-strix/rog-strix-z790-e-gaming-wifi-ii/spec/

which lists Bluetooth® v5.4.1

That code 31 refers to "Generic Bluetooth Radio" but the actual device with the issue says it is fine and is using the best available drivers: https://share.zight.com/nOu7wlej

Cheers,
Martin

 

[paul1224]

PCS don't normally monitor the forums so if you want direct support from them it would be here (via phone better).

Some troubleshooting you could do yourself can be found here in case it helps.

 

[ubuysa]

Ah, indeed. My mistake. However, the drivers for that device are clearly not properly installed.

 

[martucrum]

I reinstalled the drivers and it seems.....better. It crackles and drops out sometimes, and using a new relatively expensive headset today, just to rule out hardware. Yesterday every few seconds it went silent for like .5 - 1 second.

 

[ubuysa]

Are you testing with the headphones close to the PC/antenna? For testing you pretty much want the headphones to be right next to the PC/antenna.