vanthus
Member Resting in Peace
Try uninstalling driver for the device from device manager then restart computer,windows should then recognise device and reinstall driver,failing that it's most likely you need a new optical drive.
Duff DVD drive...i think?
- Thread starter ghosthunter
- Start date
stephenbain
Member
did all that but still no joy - the pc is only a month old!!
Did you get it from PCS? If you did it will still be under warranty, you can request an RMA tomorrow and get it replaced
stephenbain
Member
yes i did - what is RMA? dont want to have to send it all back as i need to have a working computer!!
keynes
Multiverse Poster
You need to request an RMA from PCS to authorise a replacement of a faulty item or repairing your system.
Basically its a warranty return for a component in your PC (it stands for Return Merchandise Authorisation).
If you login to your PCS account from their homepage you can click a link to 'request an RMA'. If you type the details of the problem you are having in there they will either phone you to sort it out (if they think they can) or ask you to send the faulty item back in.
You can then either just take the drive out yourself (if you are comfortable) or give them a ring and they will talk you through it.
Pretty simple with an optical drive though so you wont have any problems!
If you login to your PCS account from their homepage you can click a link to 'request an RMA'. If you type the details of the problem you are having in there they will either phone you to sort it out (if they think they can) or ask you to send the faulty item back in.
You can then either just take the drive out yourself (if you are comfortable) or give them a ring and they will talk you through it.
Pretty simple with an optical drive though so you wont have any problems!
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vanthus
Member Resting in Peace
Phone PCS,they may offer a solution,or if they agree it's a faulty drive they will send you out a replacement.
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stephenbain
Member
will call them 2moro - its odd as it has been working fine but went to play a DVD and it just didn't work...
vanthus
Member Resting in Peace
I take it you have tried other DVD disks to rule out a bad one.
stephenbain
Member
yes - cds, my own photo cds . Corel draw said it failed to find the dvd Thx for the help - will phone them and post back the outcome
stephenbain
Member
getting a new dvd drive delivered either tue or wed - managed to remove the old one - very easy to do!!
Good stuff, glad to hear you're getting everything sorted!
stephenbain
Member
had a new one delivered but still no joy - called PC Spec. again and they this time said it was a driver issue and the bloke said i didn't need a new DVD player The helpdesk bloke then logged onto my pc and fixed the problem - all ok now