External Monitors issues (yes anouther one of these)

Hi All, i've tried to read through as many of these posts as possible to see is someone was having the exact issues I have however I've not been able to find one so appolgies if this has been answered before.

At the start of the year I bought an Ionico laptop with a Nvida 3070 card.... happy to give more details if these are needed.

I've been working using just a single external montior untill now dispite the fact I have two, both are older but still perfectly working iiyama prolite E2473HDS which have both connected before and still connect perfectly via HDMI (the laptop only has one HDMI port so this has been working fine that way).

I've also tried connecting a USB - C to HDMI dongal I have and connecting the monitors again one at a time to this and again in this configuration everything works as expected.

Unfortunatly when I've tried to get both monitors to work with the laptop at the same time (I've just bought a USB-C hub with two HDMI ports on it for this purpous) this is where things seem to go wrong. I just got the hub today and have already used it with my works laptop and everything connected plug and play with no config needed and all three monitors (laptop screen and two exteranals all playing nice together).

However when I pluged the hub into my Ionico I get nothing on the external screens. Ok maybe its a display config issue pull up the windows display settings and as far as windows is concered there is three screens with the desktop being extended onto the externals. Both monitors however are showing errors saying no input is detected.

I've also tried with one of the montiors connected via HDMI and one via the USB-C dongle I mentioned before in this config I get output to the HDMI connected monitor but not the USB-C connected one.

I'm hoping there's someone on here that can suggest where I'm going wrong. Please let me know if there are additional details you'd like to know.

Regs
Andrew C
 
Chassis & DisplayIonico Series: 17.3" Matte QHD 165Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)Intel® Core™ i7 Eight Core Processor 10875H (2.3GHz, 5.1GHz Turbo)
Memory (RAM)32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics CardNVIDIA® GeForce® RTX 3070 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive512GB INTEL® 660p M.2 NVMe PCIe SSD (up to 1500MB/sR | 1000MB/sW)
2nd M.2 SSD Drive2TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card ReaderIntegrated Micro-SD Memory Card Reader
AC Adaptor1 x 230W AC Adaptor
Power Cable1 x 1 Metre UK Power Cable (Kettle Lead)
BatteryIonico Series Integrated 91WH Lithium Ion Battery
Thermal PasteARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard LanguageIONICO 17 SERIES RGB BACKLIT UK KEYBOARD
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserFirefox™
Monitor Cables1 x 2 METRE GOLD PLATED V1.4 MINI-HDMI to HDMI CABLE
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 13 to 15 working days
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Detailed Specification
Dimensions & Weight
Dimensions (w x d x h)394mm x 260.8mm x 20mm
Weight2.3 kg
ColourGrey
Chipset
Processor SupportIntel® Core™ or AMD® Ryzen™ CPUs
Memory
Memory TypeSupports DDR4 2666MHz
Number of Modules2 x Modules
Maximum Supported Memory64GB
Hard Drive Capacity
M.2 Port2 x M.2 PCIe Ports
Display & Graphics
GraphicsChoice of graphics cards - refer to configurator.
Screen Size17.3 inch Widescreen
Native/Maximum Resolution2560 x 1440
Refresh Rate165 Hz
NTSCSRGB 100%
Audio
ChipsetHigh Definition Audio
Channels2 channel HD Audio
ConnectionsMicrophone-in and headphone-out
Speakers2 x 2W Stereo Speakers
Integrated MicrophoneYes
Communications
LAN2.5 Gigabit Ethernet
Wireless SupportWireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Bluetooth SupportBluetooth V5.0 module support
Keyboard & Mouse
Keys4 zone RGB backlit keyboard
Language SupportMulti-Language support
Pointing Device | Touchpad MouseTouchpad Pointing Device with left/right click
Backlit KeyboardYes
Memory Card Reader
Memory Card Reader3-in-1 Card Reader (Micro SD/SDHC/SDXC)
Ports
LAN1 x RJ-45 jack
USB1 x USB 3.1 Gen2 Port (Type C), 1 x USB 3.1 Gen2 Port, 2 x USB 3.1 Gen1 Ports
Display1 x HDMI, 1 x DP 1.2 via USB-C
Microphone-IN1
Headphone-OUT1
DC-in1
Webcam
Webcam1.0 MP Webcam
Battery & Power Lead
Battery Capacity6 Cell Lithium-Ion battery (91.24WH)
Typical Battery LifeUp to 5 Hours
Battery TypeIntegrated
Power Lead & AC Adpater1 x Power Lead included with AC Adapter
Security
Kensington LockYes
 

SpyderTracks

We love you Ukraine
Are you sure you’ve configured drivers correctly? Can you take a screenshot of device manager? No need to expand sections.
 
So looked around in the BIOS and found advanced display settings only option was to change MSHybrid to iGPU only when I did this the nvidia drivers/card weren't recognised any more and again the external monitors still weren't showing up switched it back now and the nvidia card is recgnised again but still no external display going to the monitors.
 

SpyderTracks

We love you Ukraine
So looked around in the BIOS and found advanced display settings only option was to change MSHybrid to iGPU only when I did this the nvidia drivers/card weren't recognised any more and again the external monitors still weren't showing up switched it back now and the nvidia card is recgnised again but still no external display going to the monitors.
We'll need one of the owners to take a look and advise about the Mux, it may be that you have to reinstall GPU drivers once switched.
 
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