Extremely slow restart

D

Diem

Silver Level Poster
Hi,

My son's PC says it can't upgrade to W11, which I'm currently thinking is because TPM isn't turned on (based on the absence of the relevant section in Security)

Following the steps outlined by Microsoft it says to click Restart in the Recovery section. It's been over half an hour now and it's still at 'Preparing to configure Windows, don't turn off your computer' - which feels too long?

Can I turn the computer off (despite the message) and go into the BIOS manually at startup, and/or is this signposting something else awry?

Case
CORSAIR CARBIDE SERIES™ 275Q QUIET CASE
Processor (CPU)
AMD Ryzen 5 3500X Six Core CPU (3.6GHz-4.1GHz/35MB CACHE/AM4)
Motherboard
ASUS® PRIME B550-PLUS (AM4, DDR4, PCIe 4.0)
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
4GB NVIDIA GEFORCE GTX 1650 - HDMI
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Power Supply
CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
LOGITECH® MK270 WIRELESS KEYBOARD & MOUSE COMBO
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 
SpyderTracks

SpyderTracks

We love you Ukraine
If TPM isn't enabled it's because the BIOS is very out of date, on anything past about March 2023, TPM is automatically enabled in the BIOS along with the other required settings for Windows 11.

I wouldn't suggest manually enabling settings, get PCS approval to flash a recent BIOS, there will be a lot of other improvements and security fixes that are important to be included that you're currently missing.

With regards to the update taking ages to apply, you can just press and hold the power button until it fully switches off, and then restart IF it's still at Preparing and not actually applying updates yet.
 
D

Diem

Silver Level Poster
SpyderTracks said:
If TPM isn't enabled it's because the BIOS is very out of date, on anything past about March 2023, TPM is automatically enabled in the BIOS along with the other required settings for Windows 11.

I wouldn't suggest manually enabling settings, get PCS approval to flash a recent BIOS, there will be a lot of other improvements and security fixes that are important to be included that you're currently missing.

With regards to the update taking ages to apply, you can just press and hold the power button until it fully switches off, and then restart IF it's still at Preparing and not actually applying updates yet.
Click to expand...
Thanks, will get in touch with PCS then.

Any theories on why it's taking forever? It's finally finished now but possibly an all in total. (I just chose turn off)
 
D

Diem

Silver Level Poster
Got a reply from PCS, they just told me to go into the BIOS and turn it on, no mention of updating anything.
 
D

Diem

Silver Level Poster
'recommendation from the Forums was to contact you for approval to perform a BIOS update to the latest version'
 
D

Diem

Silver Level Poster
TonyCarter said:
Turn what on, TPM?

Was it visible in the BIOS, or did they direct you to where it is/should be?
Click to expand...
Yes; they provided some clear instructions on how to go about it - I've just not yet been able to get back on there to do it.

That's where I started out with today's escapade, it was SpyderTracks' observation about updating the BIOS to the latest which nudged me off track a little :D
 
SpyderTracks

SpyderTracks

We love you Ukraine
Diem said:
Yes; they provided some clear instructions on how to go about it - I've just not yet been able to get back on there to do it.

That's where I started out with today's escapade, it was SpyderTracks' observation about updating the BIOS to the latest which nudged me off track a little :D
Click to expand...
I would personally go back to them and push for a BIOS update, you'll be missing out on loads of security updates if your TPM isn't automatically enabled as you're on an old BIOS
 
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