StevenGourlay
Member
I do video and photography and my current PC is now three years old and has been causing me problems for a while so I decided to do a massive upgrade with the idea it will last me.
So placed my order in the 1/10/2020 a high-end PC built for video editing £4k+ and have been one of the lucky people waiting for Nvidia to sort out their stock issues with the 3080 (not PCSPECIALIST fault). Ive order 256gb of 3200 ram to go into this PC when it arrives as for some reason you cant that in the configurator.
I have delayed where possible a lot of editing work as its becoming a complete chore on the PC and with waiting a month with the chances of not getting for anytime soon in a desperate attempt to get this PC quicker i upgraded to the 3090 just to get the computer.
However what i would say PCSPECIALIST needs to resolve is the time to pick up the phone / answer emails, I understand that demand due to Nvidia has caused a lot more communications but today, for example, i have called twice today with 40mins being on hold each time before i get through is really not great and leads to frustration and i do feel for the guys answering the phones.
Anyway, I get a notification that my PC has finally been despatched, god that was great news back on 2/12/2020. Tracking says its with the delivery depo (assume its a delay in sending a notification as its very quick to get to our local depo) and due for delivery on the 8th so took time off work to take delivery and set up all my software. Todays the 8th so i check the tracking to see its not out for delivery just marked as still at the depo.
So i call PCSPECIALIST at 9ish well would be about 9:40 after being on hold just to see if they can check with haulage company to see if its going to be delivered today, that's my first call and get told the company they use and they would speak to them and get back to me at lunchtime. Roll on 3pm and no one has called me or emailed me to give me an update, so i call the haulage company myself and speak to a lovely lady who needs to speak to the Scotland depo and call me back. She calls me back to say they need to check the warehouse and she will get back to me. Now 4 pm i call them back and get told that they will need to do some checks to see where the pallet is, no one can confirm to me where it is.... ok this sounds really suspicious.
So I call PCSPECIALIST again and wait 40 minutes being caller 6 this time, again no communications to myself from PCSPECIALIST, its me having to chase this again which is frustrating. Can't confirm if it has left the warehouse so im not waiting for a call tomorrow to see what is going on, where is the PC ive bought and paid for back in October.
I really am not into giving companies a hard time im just frustrated with my whole experience in trying to get a PC.
So placed my order in the 1/10/2020 a high-end PC built for video editing £4k+ and have been one of the lucky people waiting for Nvidia to sort out their stock issues with the 3080 (not PCSPECIALIST fault). Ive order 256gb of 3200 ram to go into this PC when it arrives as for some reason you cant that in the configurator.
I have delayed where possible a lot of editing work as its becoming a complete chore on the PC and with waiting a month with the chances of not getting for anytime soon in a desperate attempt to get this PC quicker i upgraded to the 3090 just to get the computer.
However what i would say PCSPECIALIST needs to resolve is the time to pick up the phone / answer emails, I understand that demand due to Nvidia has caused a lot more communications but today, for example, i have called twice today with 40mins being on hold each time before i get through is really not great and leads to frustration and i do feel for the guys answering the phones.
Anyway, I get a notification that my PC has finally been despatched, god that was great news back on 2/12/2020. Tracking says its with the delivery depo (assume its a delay in sending a notification as its very quick to get to our local depo) and due for delivery on the 8th so took time off work to take delivery and set up all my software. Todays the 8th so i check the tracking to see its not out for delivery just marked as still at the depo.
So i call PCSPECIALIST at 9ish well would be about 9:40 after being on hold just to see if they can check with haulage company to see if its going to be delivered today, that's my first call and get told the company they use and they would speak to them and get back to me at lunchtime. Roll on 3pm and no one has called me or emailed me to give me an update, so i call the haulage company myself and speak to a lovely lady who needs to speak to the Scotland depo and call me back. She calls me back to say they need to check the warehouse and she will get back to me. Now 4 pm i call them back and get told that they will need to do some checks to see where the pallet is, no one can confirm to me where it is.... ok this sounds really suspicious.
So I call PCSPECIALIST again and wait 40 minutes being caller 6 this time, again no communications to myself from PCSPECIALIST, its me having to chase this again which is frustrating. Can't confirm if it has left the warehouse so im not waiting for a call tomorrow to see what is going on, where is the PC ive bought and paid for back in October.
I really am not into giving companies a hard time im just frustrated with my whole experience in trying to get a PC.
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