Got my machine yesterday, couple of issues (minor I hope)

[knigh7]

Hello,

First, major thanks to PC Specialist, I got my machine and I am so happy with it, there are a couple of issues which I eamiled support with

1) One of the front USB 3 ports is not working, I tried everything, even installed ubuntu to test, all other USB ports are working find.

2) The machine is running well and I managed to play Skyrim and BF4 for about 10 min each as well as run the some benchmarking software such as Intel Extreme tuning. But then I ran Microsoft experience index and I started getting the blue screen, I then ran Intel Extreme running and it kept on giving me blue screen as well (this happened 4 times). This morning I did the same thing but it worked fine?

Any ideas guys?

Thanks,

 

[Azzthatch]

Hello,

First, major thanks to PC Specialist, I got my machine and I am so happy with it, there are a couple of issues which I eamiled support with

1) One of the front USB 3 ports is not working, I tried everything, even installed ubuntu to test, all other USB ports are working find.

2) The machine is running well and I managed to play Skyrim and BF4 for about 10 min each as well as run the some benchmarking software such as Intel Extreme tuning. But then I ran Microsoft experience index and I started getting the blue screen, I then ran Intel Extreme running and it kept on giving me blue screen as well (this happened 4 times). This morning I did the same thing but it worked fine?

Any ideas guys?

Thanks,

Hi mate,

Not a PC expert but with regards to the USB issue, have you checked that all the cabling and things are OK? As for the blue screen, do you get any message at all? if so try doing a Google search, see what comes up.

 

[TheGeeza]

If it's a brand new machine then you should contact PCS over the phone. They will sort it out. For the USB issue you could try: Disconnecting all your USB devices, Go to Device Manager and expand Universal Serial Bus Controllers. Uninstall all USB Host controllers. (Right click and uninstall). Also uninstall all other items such as hubs. Restart your computer and Windows 7 will reinstall all the controllers automatically. If this fails to fix it then, as I said before, contact PCS.

 

[knigh7]

Thanks for this, I tried everything all the other usb ports work its only one USB 3 port on the front left had side. I tried every combination and even installed ubuntu, again only one usb 3 is not working

 

[knigh7]

I did not have the blue screen yesterday and I ran a prime95 for 10hrs. I will run some benchmarking on the graphics card to see if the issue was from that, but it is very strange that I was unstable for a while.

As for the USB, I tried a few other things and again no luck. PCS has not got back to me yet!

 

[SmokeDarKnight]

Dear Knigh7

Sorry to hear you had a few problems off the bat.

BSOD's happen from time to time, i get them on the odd occasion when i have updated a driver and not restarted the computer but once thats done everything seem to run smooth again. Usually GPU drivers, Beta once in particular.

With regards to the USB problem, if the computer is not detecting any devices connected to that USB port but is on the others this may be a hardware issue and may not be solvable without replacing that piece of kit however i would contact PCS to get a definitive answer. There great on the phone and would be happy to help.

Should the BSOD happen agaion however please try to take a photo and upload it onto this forums and we will do our best to diagnose and try to work through any solutions we have.

Hope this helps

Mike

 

[knigh7]

Hi,

Thanks for this, will contact them tomorrow, I agree with you, it may be a hardware issue as I tried with the installation of windows that the computer came with, I tried with my own windows installation on it and i even tried with ubuntu installed. Its just that one USB on the front left

 

[SmokeDarKnight]

No problem at all, i think they are open till about 12 tomorrow on the phone lines if you want to give them a call.

Let us know how you get on though

 

[knigh7]

Thanks mate

 

[knigh7]

Hi Guys,

Today has been the only that that I spend about 6 hours on this computer, just doing some web development, nothing too serious and I just had a blue screen of death. Here is the image and the report from windows when it recovered. Also unrelated, when i plug in my USB external drive to the back of the machine, my mouse starts lagging.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C4675000
BCP2: 0000000000000000
BCP3: FFFFF96000133784
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041314-17706-01.dmp
C:\Users\knigh\AppData\Local\Temp\WER-41199-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[knigh7]

Hi Guys,

Today has been the only day that I spent about 6 hours on this computer, just doing some web development, nothing too serious and I just had a blue screen of death. Here is the image and the report from windows when it recovered. Also unrelated, when i plug in my USB external drive to the back of the machine, my mouse starts lagging. View attachment 4856

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFF900C4675000
BCP2: 0000000000000000
BCP3: FFFFF96000133784
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\041314-17706-01.dmp
C:\Users\knigh\AppData\Local\Temp\WER-41199-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Boozad]

Are you using W7 or W8?

 

[knigh7]

Hi,

I am using windows 7

 

[knigh7]

PCS support think it might be related to my broken usb pins or the ram, they are picking it up tomorrow and they will test the memory