GPU issues on new PC

[LeeB]

Hi all, know this is a bit off topic but I got my new GPU (initial one in system was faulty) and installed it. When I load up the PC I get a white VGA light and nothing after. If I do a restart it gets me to the screen where I can press F1 to go to BIOS. I restart again and back to the white light.

GPU is seated correctly, power cables secure and the lights on it are on and I'm getting a signal. Just at a loss.

I did uninstall (in Windows) the previous GPU before removing it but the new one should have just been detected from what I know and drivers installed.

It may be something simple I'm missing but any help would be appreciated if anyone has experience before I go back to PCS. At my limits here with this PC to be honest and may be best just to send it all back for a complete rework but really want to avoid if it's something simple I'm missing, thanks in advance.

Asus 670e TUF Gaming Plus Wi-Fi
BIOS 1616
7800X3D
32GB 6000mhz
ASRock 16GB 6950XT

 

[Scott]

Plug into the motherboard instead, it's HDMI I believe. See if that gets you to Windows and see if it recognises the GPU.

If it does, it's likely just the BIOS defaulting to the motherboard iGPU and then stopping when there isn't a cable in. Can then go into the BIOS and prioritise the PCIe over the on-board for booting

 

[B4zookaw]

How are you connecting the monitor to the GPU? HDMI? DP? Are you connecting to the GPU and not the motherboard? What was the original GPU? Also an AMD card?

 

[LeeB]

Original GPU was the same. Was faulty and got massive graphic artifacts and crashes. Machine (with no GPU) works fine through the motherboard DP with no issues.

One thing I did while I was waiting on a replacement GPU was update the BIOS. Worked fine but was no GPU in at the time. Could this have set it to not recognise the new GPU when installed?

Connecting to the MB DP still gives a white light error.

The GPU is working, it gives a signal and I can get to BIOS. I even tried a fresh Windows installl and was going fine until it needed to restart and then the white light. Reset and back to the failure screen where the only option is to F1 into BIOS and just in that loop.

 

[Scott]

What is the failure reason? Sounds like might be OC RAM thats the issue.

 

[LeeB]

What is the failure reason? Sounds like might be OC RAM thats the issue.

Unbelievable, Disabled EXPO and it's loading up. Go figure!

I'll try get it all setup with a clean install, run some tests and try EXPO again later on.

 

[Scott]

Thought it might be. Did you get permission from PCS for the BIOS update? Which version did you update to?

 

[LeeB]

Thought it might be. Did you get permission from PCS for the BIOS update? Which version did you update to?

I did, updated to version 1616 for my board. Enabled EXPO and it worked just fine (this is without a GPU installed).

Will give it another go once I've the PC setup properly. Maybe it was just not having the GPU fully set up was causing the issue.

 

[Scott]

Unlikely to be that. The GPU being in may fluctuate voltage slightly though, causing it to be unstable.

Good that PCS are allowing the latest BIOS now. They weren't before.

The latest BIOS comes with reduced voltage. If you are finding it unstable with EXPO on then it may need a tweak. Be sure to use EXPO I rather than II to though. And make sure the ram frequency is 6000 and not anything else.

 

[LeeB]

Unlikely to be that. The GPU being in may fluctuate voltage slightly though, causing it to be unstable.

Good that PCS are allowing the latest BIOS now. They weren't before.

The latest BIOS comes with reduced voltage. If you are finding it unstable with EXPO on then it may need a tweak. Be sure to use EXPO I rather than II to though. And make sure the ram frequency is 6000 and not anything else.

Yeah it was EXPO I and speed was 6000. Before BIOS updates only showed 5800 on my initial boot and then yellow DRAM light on MB before turning EXPO off.

Hey, the PC is working now so after almost 7 weeks since order so I'll just enjoy it a bit and figure out EXPO at some stage, thanks for the tip, didn't even think to check since the MB light was the VGA one. Gotta love PCs!

 

[LeeB]

So after setting everything up and making sure all drivers, updates etc. was done I went back to BIOS, applied EXPO I and now it's working. Very odd chain of things to have to go through but it seems okay now.

 

[LeeB]

And after days of it working the EXPO issues are back. Bit head scratching really since it was flowing along just fine with EXPO I. Not really sure if it's BIOS related (from what I see online there are people having issues with BIOS 1616 and EXPO) or if it's faulty RAM.

Machine is working fine EXPO disabled but performance being left on the table is not great. Might send PCS a mail about it, have them see if they think it's the RAM, maybe do a swap to rule it out.

 

[SpyderTracks]

And after days of it working the EXPO issues are back. Bit head scratching really since it was flowing along just fine with EXPO I. Not really sure if it's BIOS related (from what I see online there are people having issues with BIOS 1616 and EXPO) or if it's faulty RAM.

Machine is working fine EXPO disabled but performance being left on the table is not great. Might send PCS a mail about it, have them see if they think it's the RAM, maybe do a swap to rule it out.

Definitely worth raising with PCS

 

[Scott]

PCS have removed the higher end RAM offerings from the configurator. I think they are struggling to get 100% results from direct EXPO settings. Not surprising really as not all RAM is made equal and the lesser offerings need a bit more voltage. Requires manual intervention in the BIOS, which they will be loathe to do as it's impossible to "save" that during updates etc.

Give EXPO II a go. It might help, as the RAM voltages are increased a little. There's still a hard limit on the SoC so nothing to worry about, there are tighter timings which may make it just as unstable, but it's worth a shot for a quick fix.

 

[LeeB]

PCS have removed the higher end RAM offerings from the configurator. I think they are struggling to get 100% results from direct EXPO settings. Not surprising really as not all RAM is made equal and the lesser offerings need a bit more voltage. Requires manual intervention in the BIOS, which they will be loathe to do as it's impossible to "save" that during updates etc.

Give EXPO II a go. It might help, as the RAM voltages are increased a little. There's still a hard limit on the SoC so nothing to worry about, there are tighter timings which may make it just as unstable, but it's worth a shot for a quick fix.

Did try with EXPO II and it never worked, only EXPO I. Had a check there and can see that they have indeed removed them.

I have already mailed them so if they say they don't work and have already gave me a system with the them as a 6000 option I wonder what their solution is. Guess I'll wait back to hear from them.

 

[Scott]

I can't guess. To be fair though, it's not PCS that's brought about this limitation. It's AMD and the Motherboard partners. It's a safety thing, but it's set at a level that doesn't quite cover all bases.

If you want, I can give you some advice that may help. It would be in PM though as I wouldn't want people to think this is simply a direct fix. There's the obvious caveat that this is just for info and I would be taking no responsibility whatsoever for how you use it.

 

[LeeB]

I can't guess. To be fair though, it's not PCS that's brought about this limitation. It's AMD and the Motherboard partners. It's a safety thing, but it's set at a level that doesn't quite cover all bases.

If you want, I can give you some advice that may help. It would be in PM though as I wouldn't want people to think this is simply a direct fix. There's the obvious caveat that this is just for info and I would be taking no responsibility whatsoever for how you use it.

Yeah not blaming them at all but if they have pulled the RAM they sold me because it won't work I'd hope they would offer a solution i.e. they eventually get in 6000 RAM that does work and swap for me or say give a refund and allow me to buy non OEM RAM that is on the QVL list etc. I'll wait and see what they come back with.

Appreciate the PM offer, assuming it's around manual tuning. Never really messed around with it and as I'm still in warranty and system is pretty new I'll wait for PCS to reply on it. Not that I don't trust you at all!!

It's honestly working fine at 4800 right now but that extra 1200 can make a speed difference, even in boot time I notice it's a tiny bit slower.

 

[SpyderTracks]

Yeah not blaming them at all but if they have pulled the RAM they sold me because it won't work I'd hope they would offer a solution i.e. they eventually get in 6000 RAM that does work and swap for me or say give a refund and allow me to buy non OEM RAM that is on the QVL list etc. I'll wait and see what they come back with.

Appreciate the PM offer, assuming it's around manual tuning. Never really messed around with it and as I'm still in warranty and system is pretty new I'll wait for PCS to reply on it. Not that I don't trust you at all!!

It's honestly working fine at 4800 right now but that extra 1200 can make a speed difference, even in boot time I notice it's a tiny bit slower.

AMD are working on an AGESA update to properly sort out the voltage trimmings, the current one is an emergency lock down, but it's far too aggressive as @Scott says.

Problem is it may well take a couple of months until the roll out an official update out of Beta.

I'm sure PCS will see you right though.

 

[Scott]

I think they've rolled out 9, but it's going through the testing with the manufacturers.

Begs the question though, what happened to 8?

 

[LeeB]

So hopefully have this all resolved now. PCS were not able to provide 6000mhz for AM5 platform so going through an RMA now for a refund. Bought some RAM from the QVL list and installed it yesterday, EXPO went fine with no issues. Hopefully the end of the problem! Actually may work out better for me as the new kit is CL30 so much better timings than the Corsair OEM kit I originally received.