HDD no longer initialising

[designbychris]

Hi Tech Support,

I'm hoping someone can help me.

I have a PC Specialist custom built desktop PC, and recently I have lost a couple of partitions on a drive (I have a feeling its just the same drive that has decided to fail).

I have tried the usual things to try to recover the data/fix the drive, but its not worked. It keeps coming back with issues about the drive not initialising etc.

I am not sure whats happened. Not sure if its a BIOS issue or if there is a loose cable. I am weary of opening up the box in case I make things worse.

I have attached a screenshot. This shows the drive showing as not initialised. I'm very unsure about pressing the initialise disk box that comes up when i'm looking at the Computer Management, in case it wipes everything on the drive.

Any help would be great.

Many Thanks

Chris

 

[steaky360]

Hey,

Depending on the age of the machine PCS could probably help with an RMA if you're not confident in rooting about inside yourself. Do you have the specs from your order page (on main PCS site)?

Most desktops now are very easy to access via the side panels etc. Push come to shove though if the drive is goosed you might need to replace it.

 

[designbychris]

Hi steaky360, This is the build that I have:

Case
CORSAIR CARBIDE SERIES™ 200R COMPACT GAMING CASE
Processor (CPU)
AMD Ryzen 7 5700G Eight Core CPU with Radeon™ Graphics (3.8GHz-4.6GHz/20MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
64GB Corsair VENGEANCE DDR4 2400MHz (4 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
2nd M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
2nd Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
DVD/BLU-RAY Drive
24x DUAL LAYER DVD WRITER ±R/±RW/RAM
Power Supply
CORSAIR 450W CV SERIES™ CV-450 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 120 Series RGB High Performance Liquid Cooler (AMD)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence

YN68J-837TW-XBYJC-G2WDB-WHWGG
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 12 to 14 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

I only seem to have 2 of the 4 drives working... which is worrying.

 

[SpyderTracks]

I only seem to have 2 of the 4 drives working... which is worrying.

Is it both the HDD's that are showing as uninitialised?

That would be concerning, the fact they're showing in device manager means that they're being physically seen from being plugged into the motherboard through to being recognised in windows itself.

The fact they're uninitialised suggests they've been formatted.

So begs the question, what caused the format? If you're certain it's not something you've done, then I'd be suspecting some nefarious interference and would be investigating viruses.

But that's worst case scenario, first thing I would do is contact PCS and enquire about a BIOS update, they may well be able to do a remote session also, they may see something more obvious on the local device that points to the issue.

 

[designbychris]

Will do thanks