Help: Brand new Optimus XI Pro 17 loud fan noises on idle

[mato200]

I just got Optimus XI Pro 17inch (4800h+rtx2060) 3 days ago after a long time waiting for shipping.
I installed new windows 10, updated everything. Same thing i do always on all my past computers and laptops.
I was dissapointed when i heard loud fan noises constantly ramping up and down.
Different operating modes (and custom fan curve) in GaminCenerU dont do/help at all. Only thing that makes the fan quiter is setting Windows' power plan to power saver which heavily underclocks the CPU.
I ran GPU benchmarks and it was doing great (max temps 68).
There are no any miners/viruses or background tasks on the laptop.
My guess is that there is either a problem with thermal paste aplication, not enough preasure/contact between CPU and heatpipes, or CPU firmware i wack and its slapping it with unneccecary high voltage (look screenshot).
Are there any additional bios/firmware updates ?
HWinfo reports average of 10w CPU package power while i am running steam and writing this (which seems fine), but it seems that the laptop cant even cool these 10w.
(look at the temp graph).
Also, is there a way i can manually control the fan speeds, to further troubleshoot this ?
I am 100% comfortable opening up the laptop and removing its heatpipes and heatsinks to check out the situation (i did it many times in the past). I am just writing this post before for maybe some additional help/info.
I am yet to benchmark the CPU (in Cinebench) to see if the score and cooling(throtteling).

Also, while running GPU benchmarks i noticed RTX 2060 is only drawing up to 90W. People in this forum, reddit and your own staff in my emails have said that the GPU is a 110W variant. It even maches the DEV_ID in the GPUZ of an 110W RTX 2060. Is there somewhere i need to enable higher GPU TDP ?

 

[Smoggyuk]

Thanks for sending over your concerns regarding your newly received laptop, I will now be responding to your email enquiry and if you have any further questions please do get back to me on email.

 

[Jeremob]

Hello,
I am posting here because the laptop of my girlfriend has the exact same issue. She has the exact same laptop. I have updated everything that could have been updated etc. I would like to know if your problem has been resolved? It's driving us crazy.
Thank you.

 

[mato200]

Hello,
I am posting here because the laptop of my girlfriend has the exact same issue. She has the exact same laptop. I have updated everything that could have been updated etc. I would like to know if your problem has been resolved? It's driving us crazy.
Thank you.

I returned the laptop (RMA), and will be probably getting a same model but only if they can guarantee this wont happen again. I tried repasting it but no help. I know a YT that has the same model from different company and it doesnt have this issue. I heard from official rep that it i am not the first one to report this, they have heard this before for this model.

And I dont think its fixable with firmware update.

 

[Jeremob]

Thanks for answering this quick. Also, thanks for the heads up, it's pretty annoying to know that they are selling a defective model, knowingly, for which we paid over £1500.
Did they say how long it will take to send it back? I am curious because we've waited about a month to get the laptop. I am tempted to ask for a complete refund if it takes another month.

 

[mato200]

Thanks for answering this quick. Also, thanks for the heads up, it's pretty annoying to know that they are selling a defective model, knowingly, for which we paid over £1500.
Did they say how long it will take to send it back? I am curious because we've waited about a month to get the laptop. I am tempted to ask for a complete refund if it takes another month.

Check out my posts on reddit, username PROfromCRO regarding this issue, ****Removed competitor Links*****

 

[ubuysa]

Thanks for answering this quick. Also, thanks for the heads up, it's pretty annoying to know that they are selling a defective model, knowingly, for which we paid over £1500.
Did they say how long it will take to send it back? I am curious because we've waited about a month to get the laptop. I am tempted to ask for a complete refund if it takes another month.

You need to be more careful in your choice of words, accusing PCS of 'knowingly selling a defective laptop' is not supported by the evidence available so far. You don't know whether this issue is limited to a random unlucky handful, a particular batch of chassis, or even to a particular builder.

It is disappointing that there several customers are reporting the same problem but that's a very long way from 'knowingly selling a defective laptop'.

This is yet another example of wantonly extrapolating from a specific case to the general. You're free to say all you like about your build but you can't claim that your experience is universal. The forum rules prohibit defamation remember.

 

[mato200]

You need to be more careful in your choice of words, accusing PCS of 'knowingly selling a defective laptop' is not supported by the evidence available so far. You don't know whether this issue is limited to a random unlucky handful, a particular batch of chassis, or even to a particular builder.

It is disappointing that there several customers are reporting the same problem but that's a very long way from 'knowingly selling a defective laptop'.

This is yet another example of wantonly extrapolating from a specific case to the general. You're free to say all you like about your build but you can't claim that your experience is universal. The forum rules prohibit defamation remember.

I do agred with that. But also this would have never happened if PCS had better QC.

 

[Jeremob]

You need to be more careful in your choice of words, accusing PCS of 'knowingly selling a defective laptop' is not supported by the evidence available so far. You don't know whether this issue is limited to a random unlucky handful, a particular batch of chassis, or even to a particular builder.

It is disappointing that there several customers are reporting the same problem but that's a very long way from 'knowingly selling a defective laptop'.

This is yet another example of wantonly extrapolating from a specific case to the general. You're free to say all you like about your build but you can't claim that your experience is universal. The forum rules prohibit defamation remember.

My experience is not universal as they are other people experiencing the same issue with the same laptop, and most probably the same build. Henceforth, I am not generalising. PCS must know there is a problem with this build, and from what Mato200 stipulated " I heard from official rep that it i am not the first one to report this, they have heard this before for this model". Here, when I say PCS know about the problem is not defamation. Maybe the model should have been removed from sale and offer another option to customers. However, I do agree, that I must have been more careful with language. I will contact customer service to see what can be done. Thank you both for your help and your input.

 

[ubuysa]

I heard from official rep that it i am not the first one to report this, they have heard this before for this model". Here, when I say PCS know about the problem is not defamation.

No its not. But that's not what you said earlier.

Maybe the model should have been removed from sale and offer another option to customers.

And I'm equally sure that if PCS had good evidence that these issues were not fixable and were present on every chassis they would take action similar to that which you suggest. That they haven't done so suggests that they don't yet have good enough evidence. You certainly don't have that evidence, you're basing all your comments on a small handful of cases - you just don't have the big picture - so please stop pretending that you do.

 

[jeffb0918]

Thanks for sending over your concerns regarding your newly received laptop, I will now be responding to your email enquiry and if you have any further questions please do get back to me on email.

Actually, I also have recently purchased one of these problematic units. I had the 15.6" model, so the GK15NR0O chassis, also with the 4800H and RTX2060. I bought it in the 1st week of July from a retailer called SKIKK/Laptopplus in the Netherlands who happens to be a distributor of PCSpecialist's barebones (I can tell from the boot-up logo, of course). It was actually fine for a while, with the only issue at the time of receiving the laptop was that if I stress both the CPU and GPU at the same time using looped Cinebench R20 multi-core and Furmark, respectively, the laptop will suddenly shutdowns after a while. I set the laptop to the highest performance mode, plugged-in to the wall outlet, with CPU boost and fan boost on, and it will suddenly shut down after a couple of minutes. This was fine with me as I will anyway never have to stress the GPU and CPU to the max in whatever I will be doing with the laptop.

But then about a month later the hinge assembly splits apart, the glue or the epoxy holding the screen half of the laptop failed and I can't open/close it anymore. So, I sent it away to the retailer for repair, and they sent it to "the manufacturer", which I presume would be PCSpecialist. It was repaired and shipped back to me a couple of days ago. When I get the laptop back, switched it on, and plug it into the wall outlet, the first thing I heard was the loud fan noise ramping up for no apparent reason. I checked the performance profile, power plan, minimum processor state, cooling policy, performance slider, did a repaste, reinstall Windows 10, reinstall all drivers/softwares, use a different operating system (Ubuntu), but nothing works. So, basically, for some reason, after a screen/hinge repair, I now have the same issue as described by the other users here. High idle temps at around 60C while plugged in, I can see the CPU clocks itself at 3-4GHz despite there being no real load with usage below 10%, and the fan constantly ramps up and down in response to that.