HELP - monitor not displaying

[davidf]

Hi, first time user! i ordered up a machine from PCS for my daughter (on her recommendation!) and arrived yesterday! As I’m not PC savvy really, it was ordered up fully built, so assumed it would be plug and play! Plugged existing Samsung monitor in with hdmi (there is only one hdmi port on back of machine), screen moves between anolog and hdmi 4-5 times then switches off? You dont hear any beeps when machine is powered up?

Also, existing keyboard and mouse have usb connections and don’t power up from any USB’s on machine. Assume this will be overcome by purchasing adapters to allow connection to ‘standard’ coloured ports for keyboard and mouse on machine.

Ive messaged PCS twice, but based on what I’ve read on some other posts, I’m not expecting a response any time soon! I’m giving it to the weekend and if I can’t get it working through assistance from PCS or you kind folks on the forums, it will be going back under the 14 day return policy for a full refund.

Ive got an extremely upset daughter at the moment!!!!!

Spec is:-

Case	THERMALTAKE V200 2.0 TEMPERED GLASS RGB EDITION GAMING CASE
Processor (CPU)	Intel® Celeron® Dual Core Processor G4930 (3.20GHz) 2MB Cache
Motherboard	ASUS® H310M-A R2.0: Micro-ATX, DDR4, LGA1151, USB 3.1, SATA 6GBs
Memory (RAM)	4GB Corsair VENGEANCE DDR4 2400MHz (1 x 4GB)
Graphics Card	INTEGRATED GRAPHICS ACCELERATOR (GPU)
1st Storage Drive	256GB PCS 2.5" SSD, SATA 6 Gb (500MB/R, 400MB/W)
DVD/BLU-RAY Drive	NOT REQUIRED
Power Supply	PCS 250W 80+ BRONZE POWER SUPPLY
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling	STANDARD CPU COOLER
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card	10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card	WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options	MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System	Windows 10 Home 64 Bit - inc. Single Licence
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser	Microsoft® Edge (Windows 10 Only)
Cable Management	PCS 1.5M Zip Cable Tidy - Professional Cable Management
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 17 to 19 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

 

[Martinr36]

Ok check in the menu on the monitor for what display source it's set to, if it's on auto then set it to HDMI and let us know what happens

 

[ValerioC]

You did remove all the packaging foam inside the case, right?

 

[Rakk]

Ive messaged PCS twice, but based on what I’ve read on some other posts, I’m not expecting a response any time soon! I’m giving it to the weekend and if I can’t get it working through assistance from PCS or you kind folks on the forums, it will be going back under the 14 day return policy for a full refund.

Do note that e-mail responses are taking upto a week because PCS are really really busy at the moment (stock shortages are causing all kinds of hassle)
Calling them will be much much faster - though I believe there are hefty queues on the phone but as long as you don't call too late you should be able to get through to them

 

[davidf]

Thanks for the replies so far. I’ve tried another monitor, but get nothing at all on the screen - stays black! I’ve opened the case and checked all the connections - everything appears to be in place! I didn’t unpack the machine, but my daughter assures me there was no foam packaging inside the case.

see photo of inside

 

[Harag]

Thanks for the replies so far. I’ve tried another monitor, but get nothing at all on the screen - stays black! I’ve opened the case and checked all the connections - everything appears to be in place! I didn’t unpack the machine, but my daughter assures me there was no foam packaging inside the case.

see photo of inside

My PC arrived on Wed, with no GPU and that didn't have any packing inside, so maybe they only put packing on the inside when there is a GPU in there to stop it moving... If you had packing in there, you couldn't take that photo - it would look like someone has shoved a pillow in the machine around the GPU to stop it moving.

 

[Harag]

Thanks for the replies so far. I’ve tried another monitor, but get nothing at all on the screen - stays black! I’ve opened the case and checked all the connections - everything appears to be in place! I didn’t unpack the machine, but my daughter assures me there was no foam packaging inside the case.

see photo of inside

On the back of your machine you have 3 monitor connections:

#1 = VGA
#2 = DVI
#3 = HDMI

What connections do you have on the back of your Monitor?

I would suggest (cable permitting) you try the other connections if possible. Be sure that in between doing each one you switch off the PC, change the cable, then switch on again.

 

[Martinr36]

On the back of your machine you have 3 monitor connections:
View attachment 21788

#1 = VGA
#2 = DVI
#3 = HDMI

What connections do you have on the back of your Monitor?

I would suggest (cable permitting) you try the other connections if possible. Be sure that in between doing each one you switch off the PC, change the cable, then switch on again.

And check in the settings menu on the monitor what the display source is actually set to

 

[davidf]

Can I ask, based on the photo and spec supplied, is everything there that should be? Sorry to ask, but I just don’t know!

ive tried hdmi and vga (don’t have dvi cable) and set the monitor to the same, but still nothing! Also, the adapters for usb connection for the mouse and keyboard arrived, but they still don’t work even through the correct coloured ports!!!!

still no beep(s) when machine is switched on!

 

[SpyderTracks]

Can I ask, based on the photo and spec supplied, is everything there that should be? Sorry to ask, but I just don’t know!

ive tried hdmi and vga (don’t have dvi cable) and set the monitor to the same, but still nothing! Also, the adapters for usb connection for the mouse and keyboard arrived, but they still don’t work even through the correct coloured ports!!!!

still no beep(s) when machine is switched on!

It doesn't sound like it's posting in the first instance if the USB's aren't activating.

 

[davidf]

Take it thats something that PCS will have to fix? To be honest, my daughter is just annoyed with it now and wants it sent back to get her refund!

 

[davidf]

Thanks, only light is the orange edge shown in photo

 

[SpyderTracks]

Thanks, only light is the orange edge shown in photo

View attachment 21795

Remove and replace the cpu power and the 24pin motherboard power, it’s possible one of those is loose.

cpu power is on the motherboard in top left, 24pin motherboard is the large one on the right.

obviously turn it off at the wall before doing so.

 

[davidf]

Reconnected cpu and 24 pin - still nothing!

 

[davidf]

Thanks for all the replies.

I phoned tech support this morning at 9am and was 10th in the queue. 1hr 40 mins later I finally got through and was asked to do exactly the same as what NURSEMORPH suggested. Sent various photos by email during the call - still didn't work!!!!!

PCS have agreed to uplift on Monday for repair. Bit disappointing, but I suppose these things happen!

 

[Rhodine]

Thanks for all the replies.

I phoned tech support this morning at 9am and was 10th in the queue. 1hr 40 mins later I finally got through and was asked to do exactly the same as what NURSEMORPH suggested. Sent various photos by email during the call - still didn't work!!!!!

PCS have agreed to uplift on Monday for repair. Bit disappointing, but I suppose these things happen!

Take the collection date with a grain of salt, mine was 3 days ago and still no confirmations or times from DPD.

 

[AccidentalDenz]

Take the collection date with a grain of salt, mine was 3 days ago and still no confirmations or times from DPD.

That's potentially an issue on DPD's end, perhaps a lack of drivers in your local area or something like that. I requested an RMA on Wednesday and it's due to be picked up in the next hour. PCS confirmed it yesterday and I got the DPD emails a little while after.

 

[davidf]

Don't say that RHODINE!!!! I've got a daughter (who is autistic) that just wants this sorted ASAP. Gaming is her escape from lockdown anxiety and her old machine is struggling to cope!!

 

[Rhodine]

Don't say that RHODINE!!!! I've got a daughter (who is autistic) that just wants this sorted ASAP. Gaming is her escape from lockdown anxiety and her old machine is struggling to cope!!

Who knows, you might be fine.
⬇️⬇️⬇️

That's potentially an issue on DPD's end, perhaps a lack of drivers in your local area or something like that. I requested an RMA on Wednesday and it's due to be picked up in the next hour. PCS confirmed it yesterday and I got the DPD emails a little while after.

 

[davidf]

I did ask PCS about the spec and advised it would be ok for most gaming but not really for the high end stuff! My daughters not into these, what ever they are (as you can tell I’m not a gamer in any way!) so felt it would be ok.