Help with Terms and Conditons

[ubuysa]

As I stated above It's the last thing I want to do but PSC are making it hard All I want is my order that I paid for to be sent to me, thats all!
I'm not wanting a fight. Question: from reading my other thread( https://www.pcspecialist.co.uk/forums/threads/advice-to-those-in-customer-service-sales.81535/) and this thread do you think this is a normal or acceptable way to treat a customer?

My opinion isn't really relevant but I will say that people will treat you the way you treat them, and if you've been as bullish with PCS as you have been in this thread then I'm not surprised if they're not falling over themselves to help you.

 

[Mashup47]

I've been honest and paid for my order up front, I've been polite and considerant when talking to them, I've waited when asked to plus I have taken them at their word only to find it's not true eg They told me that the 10tb was out of stock and the price has incressed until 10th October but looking here on their website it's in stock at the same price as it was 5 month's ago .

 

[ubuysa]

I've been honest and paid for my order up front, I've been polite and considerant when talking to them, I've waited when asked to plus I have taken them at their word only to find it's not true eg They told me that the 10tb was out of stock and the price has incressed until 10th October but looking here on their website it's in stock at the same price as it was 5 month's ago .

Oh gosh, you're right. Wow. That's a hanging offence in my book....

 

[Mashup47]

Oh gosh, you're right. Wow. That's a hanging offence in my book....

No it's not a hanging affence it's an example of the inconsistency of information given to me by them were it changes from day to day and agent to agent.

 

[ubuysa]

No it's not a hanging affence it's an example of the inconsistency of information given to me by them were it changes from day to day and agent to agent.

That's the first reasonable thing you've said in this thread. You're not the first to say that either. Although I don't work for PCS I do know that all support staff who can work from home are doing so.

The problem that brings is that the only information they have is what's available on their screen or what their experience and judgement provides. They're not able to walk over to the relevant people in the factory and get the actual position.

I'm sure that the agents you have spoken to gave you the best information they had at the time, or they used their best judgement to help you in the most effective way they could.

Not everything in life is black and white, even though we'd all like it to be. If this is the worst thing that ever happens to you then you'll be doing very well.

 

[TonyCarter]

Trading Standards will not be interested, as you have the option of cancellation & full refund.

If this really is causing you so much consternation, then either:

1. get the laptop without the external HDD, get a refund for the external HDD and buy the external HDD from another seller
2. get a full refund and buy from another builder/supplier

PCS are not responsible for any broken promises you've made to clients/family based on a purchase with an non-guaranteed delivery timescale - if a PC is that important to your work, you should go out and buy a PC off the shelf so you always have a backup...and experience shows it will pay for itself the first time you need it.

Para 14.2 of the T&Cs you agreed to when you ordered also points this out:

Indirect or inconsequential losses: We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of the Website or the Goods or Services or as a result of any failure of any goods purchased from us.