Honest Review: Avoid the Recoil series gaming laptop

2 years down the line from the initial purchase, I wanted to provide an honest, albeit largely negative review (i'll get to that bit later) of the 17.3" Recoil Series Gaming Laptop.


Positives

I'll start by saying that the actual performance of the Laptop, for the most part, has been satisfactory for the amount paid. It managed very graphically intensive games with relative ease. I've listed some of the positives below. However, these positives come at great cost for the longevity and overall performance of the laptop.


1. Visually appealing, a nice laptop: A fairly slim and lightweight laptop despite being on the larger end, which means it is great for if you are transporting it regularly, either for work purposes or if it travels around the country / world with you. It's not too heavy. A decent protective laptop bag and a few additional peripherals plus the laptop did not seem like hard-work to carry around for extended periods. The keyboard is a lovely RGB backlit mechanical keyboard which appeared to be very responsive (at first). This however comes at a cost, which i'll get to later.

2. Fairly decent spec out of the box: Has everything you need to be able to play most games comfortably, although you'll soon find yourself choosing optional upgrades if you want a bit of longevity out of the Laptop (or so I had hoped, again, more on that later). There is an optional booster button which kicks the cooling system into overdrive if you find yourself needing it with the laptop gaining heat. As expected, the laptop will whir quite loudly if you opt to enable the booster fan, not ideal for a room with more than just yourself in.

3. Screen-quality: Decent, high-quality screen which comes as standard. Games look lovely when playing on the laptop screen, which is a nice-to-have for portability. Not so important if you use an external monitor as your main screen. Let me be clear, I am talking about the quality on-screen, not the build of the laptop itself.

Negatives

Now for the negatives, and there are some pretty extreme negatives:

1. Build-quality(physical): I noted earlier that the laptop is visually appealing and lovely to look at, but that came at a cost. Upon further use a few months down the line, it became very obvious there were clear design flaws, particularly when it comes to the keyboard and chassis(and in particular the screen section). Firstly, the shape and flimsiness of the keys meant that they can rotate a couple of degrees either way, and often-times get stuck. Let me tell you that can be make-or-break when you're playing a game and can come at great cost. Seems a trivial thing right? Maybe it is, but when you're dropping £1.5k+ on a higher-end machine, you expect these sorts of things to be ironed out in the design section, and if not there, in the Quality Control.

The chassis, in particularly the screen, is incredibly bad-quality. Let me state that whilst I am a gamer, the laptop has not had intensive use over the last two years, and has sometimes gone on for weeks at a time without use. The case began to peel away from the screen after about a year of opening and closing the laptop to the point you can see the physical parts behind the screen.

2. Massive heating issue: As we all know, laptops are notorious for heating up quickly, and remaining hot for the time that it has been used. I even noted this shortly after receiving the laptop and decided to scale down the graphics and limiting the number of app and windows open at any one time. It had little effect unfortunately and the laptop quickly gained heat regardless.

3. The main crux, and ultimately the reason for posting my review, the motherboard: **Note I am not the only one to have had this issue, it seems common, and can be VERY COSTLY. The laptop has remained fairly static for the majority of its use over the last two years. The word careful does not do justice to the amount of care I took when moving, closing, and opening the laptop so as to preserve and not damage it. However, one morning, after opening the laptop and switching it on, the screen constantly flickered, to the point where I had to switch it off, immediately. Totally unusable. We're talking 4-5 flickers a second. After further investigation, it came down to an issue with the motherboard, as a screen replacement did not correct the issue, and there is no visible damage to any of the connecting wires. Therefore the laptop is only usable when connected to an external screen, with settings set to 2nd screen only, as the laptop would continue to flicker irrespective. The result? Circa £900 for a replacement motherboard. First impressions are key to anything, and as a result I will not be making any future purchases with PCSpecialist.

These are of course my own opinions on the machine in question. Others may have a completely different experience with the Recoil series, positive or negative, but I’d urge you to research the exact build-quality of the machine you are thinking about buying, as this is what led to the eventual downfall of my first gaming laptop.

I'll continue to use the laptop as a desktop from now on, but I will say this experience which turned out to be positive from the outset, quickly deteriorated and became a nightmare purchase. Yes, laptops deteriorate at a fairly fast pace, but 2 years old in 2022? Pretty damning.

If anyone is thinking about buying this particular series I’d be happy to answer any questions they might have on them.
 

polycrac

Super Star
I'm in now way anything like tech support, but could I ask a question about this? What was the first thing to go wrong? You mention the the case peeling away from the screen after a year of use - did you contact PCS about this? Is it something they fixed? It strikes me that, if not, it could directly lead problems like screen flickering etc. but later on you say you had a replacement screen. I'm not challenging what you say, just asking about the timeline, what you reported to PCS and what they did to fix it. I'm a big believer that mistakes can happen in any (all!) business but what's marked PCS out to me up to now is that they are good at dealing with issues, when raised.
 

Scott

Behold The Ford Mondeo
Moderator
Firstly that's a real shame about your experience. I can only imagine how frustrated I would have felt in your shoes. I have a gaming laptop from the Octane range and I can understand your frustration with certain elements (the Octane isn't perfect either).

As with a lot of people in general, not on this forum..... around the Interweb in general, it's after things have gone horribly wrong to the point of huge disappointment that they seek out the forums or post a review etc. I would always recommend that anyone seek advice on the forum before making any purchases at all, we have a wealth of knowledge and experience here, not only with PCS products but with all manner of technologies.

It's a shame that you didn't visit the forum when you started having technical difficulties as I feel that your main issue may have been a product of your minor issues. The laptop shouldn't heat up the way you experienced, sure it should get up to temp and hold a higher temp than a desktop.... but it should never heat to the point of needing to be throttled in order to maintain a stable and comfortable base. My guess is that over the time the paste between the heatsink and chips has degraded substantially to the point of causing failure due to over-temperature across the system.

Something we always advise new customers of is the likelihood that they will have to re-paste the system every 6-12 months (depending on use). This isn't just to maintain a level of performance, it's to protect the thermally sensitive components in the laptop itself. I'm not sure if there are any reading materials with the laptops alluding to the proper care and maintenance of a performance system (as I wouldn't have read it anyway) but changing the paste and cleaning out the fans periodically is a given. Even with lesser office based laptops there's a significant degradation of performance over time. This is well known and, similarly with maintaining a car, you are expected to understand how to maintain the laptop. Anyone unsure would always be offered friendly advice and guidance should they seek it.

FYI, it says "Moderator" under my name but I'm in no way affiliated with PCS. I'm merely a volunteer who comes on to keep the swears in check and to make sure noone gets lost with their postings. My advice and opinions are all my own and offered freely as I want everyone to have the best PC/Laptop/Gaming experience from a sheer joy and enthusiast perspective of the technologies involved.
 
I'm in now way anything like tech support, but could I ask a question about this? What was the first thing to go wrong? You mention the the case peeling away from the screen after a year of use - did you contact PCS about this? Is it something they fixed? It strikes me that, if not, it could directly lead problems like screen flickering etc. but later on you say you had a replacement screen. I'm not challenging what you say, just asking about the timeline, what you reported to PCS and what they did to fix it. I'm a big believer that mistakes can happen in any (all!) business but what's marked PCS out to me up to now is that they are good at dealing with issues, when raised.
Thanks for your response. The first issue was the keys sticking temporarily but as this didn't happen all-to-often and was quite sporadic I decided to carry on and make do, particularly having done some further research post-purchase and it came to light that this was a known problem, and as a result nothing would have likely been able to be done to rectify it.

I didn't get a screen-replacement permanently, a replacement screen was tried in an attempt to resolve the issue, but ultimately didn't so just reverted back to the original screen.

I don't know an incredible deal about the pastes used. I know I paid extra to have a "higher quality" paste used rather than the standard paste that it comes with but what difference that makes I have no idea. It could just be a label for all I know, but I selected it because even with basic knowledge I know it is important.

Heat of the moment review and rant may have meant my timelines are a bit skewed. As a first-time gaming laptop owner, I have no idea what an acceptable heat is, but I aired on the side of caution and used judgment when it felt too hot which is why I decided to scale back the apps etc.

I know full well I will gain nothing from this post. I simply wanted to make sure that anyone considering buying a laptop from the Recoil range should be aware of the problems that could come along with it, with regards to the flimsiness of the chassis and the general build-quality, along with heat issues. That being said there are plenty of positives and for the most part enjoyed using it. Sure, the sticky keys were annoying, but definitely manageable for type of games I like to play.
 

SpyderTracks

We love you Ukraine
Thanks for your response. The first issue was the keys sticking temporarily but as this didn't happen all-to-often and was quite sporadic I decided to carry on and make do, particularly having done some further research post-purchase and it came to light that this was a known problem, and as a result nothing would have likely been able to be done to rectify it.

I didn't get a screen-replacement permanently, a replacement screen was tried in an attempt to resolve the issue, but ultimately didn't so just reverted back to the original screen.

I don't know an incredible deal about the pastes used. I know I paid extra to have a "higher quality" paste used rather than the standard paste that it comes with but what difference that makes I have no idea. It could just be a label for all I know, but I selected it because even with basic knowledge I know it is important.

Heat of the moment review and rant may have meant my timelines are a bit skewed. As a first-time gaming laptop owner, I have no idea what an acceptable heat is, but I aired on the side of caution and used judgment when it felt too hot which is why I decided to scale back the apps etc.

I know full well I will gain nothing from this post. I simply wanted to make sure that anyone considering buying a laptop from the Recoil range should be aware of the problems that could come along with it, with regards to the flimsiness of the chassis and the general build-quality, along with heat issues. That being said there are plenty of positives and for the most part enjoyed using it. Sure, the sticky keys were annoying, but definitely manageable for type of games I like to play.
The original TongFang chassis did have issues, but the later versions are far better.

We did suggest people avoid TongFangs previously until they'd released newer updated chassis.

It's also worth mentioning that on any performance laptop, you have to do regular maintenance such as a repaste to maintain temps, or they will overheat, it's just part of normal maintenance.

The issues that you experienced are no longer prominent on the Recoil or Vyper series.
 
The original TongFang chassis did have issues, but the later versions are far better.

We did suggest people avoid TongFangs previously until they'd released newer updated chassis.

It's also worth mentioning that on any performance laptop, you have to do regular maintenance such as a repaste to maintain temps, or they will overheat, it's just part of normal maintenance.

The issues that you experienced are no longer prominent on the Recoil or Vyper series.
Thanks for the information. Glad the issues have been sorted with updated chassis', great news for future prospective buyers.

As a newbie in the gaming laptop world these sorts of things are not made entirely transparent and only learn about certain aspects once an issue, whether minor or major, has arisen. We live and learn. An expensive mistake, hopefully not be made again.
 

Scott

Behold The Ford Mondeo
Moderator
Thanks for the information. Glad the issues have been sorted with updated chassis', great news for future prospective buyers.

As a newbie in the gaming laptop world these sorts of things are not made entirely transparent and only learn about certain aspects once an issue, whether minor or major, has arisen. We live and learn. An expensive mistake, hopefully not be made again.

As much as you likely won't be back to purchase from PCS again, if you ever are..... make sure you pop into the forum with your prospective buy and we will help out.

If purchasing elsewhere, hit their forums too.... or even forums such as Toms Hardware or even Reddit for opinions. Can save a lot of agro. Sifting through reviews & videos is a bit of a minefield and can be filled with red herrings and Chinese whispers so it's often better to start a proper dialogue with people rather than try to decipher conclusions on your own.
 
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